Gap: most-reported complaints
Automated analysis of 15 public Trustpilot reviews published 2018-03-16 to 2026-06-10. TrustScore 2.6 from 15 total reviews — see the Trustpilot page. Quick answer: is Gap legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with five out of ten complaints citing agents who refused to assist or escalate issues. Delivery failures were the second most common issue, accounting for 30% of complaints where packages were left at incorrect locations. Additionally, 20% of complaints involved account or app problems, such as orders being canceled after re-placement.
How to reach Gap
These are the contact details Gap publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address Folsom Street 2, San Francisco, 94105, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 18% median across 164 ranked companies in its sector.
Review velocity: 5 of this company’s 15 Trustpilot reviews (33%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Gap?
Support unhelpful
5 reports · 50% of complaints“one agent refused to help, and then refused to connect me to his manager”
“not specifying that it is the debit card. I am 17 and just recently got my own debit card, i felt manipulated”
“the gap rewards card customer service is horrendous.”
Delivery failed
3 reports · 30% of complaints“the delivery driver dropped the package off at Great Clips next door”
“Package delivered on Nov 12 however, not to my mailbox as the tracking information/email stated.”
“Everything arrived except for the item from Athleta.”
Account/app problems
2 reports · 20% of complaints“I re-placed the order using PayPal and the store canceled it again.”
1 reader marked this review helpful on Trustpilot.
“Can’t get a statement. Have to mail it in , can’t no longer pay online”
Compare Gap with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-10.