TeePublic: most-reported complaints
Automated analysis of 3,379 public Trustpilot reviews published 2026-07-29 to 2026-09-27. TrustScore 4.4 from 652,895 total reviews — see the Trustpilot page. Quick answer: is TeePublic legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 3379 Trustpilot reviews analysed, the most-reported issues with TeePublic were: Not as described (488 reports), Faulty product (342 reports), Delivery failed (190 reports).
How to reach TeePublic
These are the contact details TeePublic publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2016-12-07, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-26. Trustpilot ranks it 27 of 49 in Printed Clothing Store. We last checked this profile on 2026-09-27 and found 198 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 1.45★ Reviews.io (49)
TrustScore over time
4.4 → 4.4 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (99%, 0.3d) · 2026-08-23 (99%, 0.3d) · 2026-08-26 (99%, 0.3d) · 2026-09-01 (99%, 0.3d) · 2026-09-04 (99%, 0.3d) · 2026-09-07 (99%, 0.3d) · 2026-09-10 (99%, 0.3d) · 2026-09-13 (99%, 0.3d) · 2026-09-16 (99%, 0.3d) · 2026-09-20 (99%, 0.3d) · 2026-09-23 (99%, 0.3d) · 2026-09-27 (99%, 0.3d).
Severity: 5% of this company’s 1246 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 2.2 days between the experience and publishing their negative review (1302 reviews record both dates).
Measured reply time: across 1272 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 1272 company replies to negative reviews analysed, 52% engaged with the specific problem and 47% were generic templates.
What employees say
Employees rate TeePublic 3.4★ overall from 24 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
39% of its 1956 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 39% of this company’s complaints vs a 21% median across 140 ranked companies in its sector.
Review velocity: 124,777 of this company’s 652,895 Trustpilot reviews (19%) were written in the last 12 months.
What are the most common complaints about TeePublic?
Not as described
488 reports · 39% of complaintssteady“Recently the premium shirts have been switched to a different fabric makeup”
The company replied on 2026-08-01: “Hey there, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“coton is rough, the color of the design is so lame”
The company replied on 2026-09-01: “Hi there, I’m so sorry to hear about this. Please reach out to us via our contact page here: https://www.teepublic.com/contact. Make sure to include a photo of your item with the affected area…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The items were not printed well and your size chart is not correct.”
The company replied on 2026-08-15: “Hey there, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
Faulty product
342 reports · 27% of complaintsfalling“your website doesn't recognize my order number”
The company replied on 2026-09-10: “Hi there, I'm sorry to hear this didn't fit as expected. Did you know TeePublic offers easy exchanges? Just reach out via our contact page and we'll be able to get a replacement out to you ASAP:…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“5 shirts arrived damaged and 1 shirt was the wrong shirt.”
The company replied on 2026-09-06: “Hi there, I’m so sorry to hear about this. Please reach out to us via our contact page here: https://www.teepublic.com/contact. Make sure to include a photo of your item with the affected area…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“coton is rough, the color of the design is so lame”
The company replied on 2026-09-01: “Hi there, I’m so sorry to hear about this. Please reach out to us via our contact page here: https://www.teepublic.com/contact. Make sure to include a photo of your item with the affected area…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
190 reports · 15% of complaintsrising since 2026-09“The package was complete open when delivered, delivery says it was delivered to front door, False! Also since it was raining when delivered the shirt was wet.”
The company replied on 2026-09-26: “Hey there, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
“I received an email that my 11 shirts was delivered, only it wasn't.”
The company replied on 2026-09-23: “Hello, I'm sorry to hear that your package was delayed. Once an order leaves the third-party fulfiller, it's at the mercy of the shipping carrier, but that's no excuse for late arrival and I'm truly…”
Our classifier read this reply as a template response.
“Not one of the 3 orders being carried by Point2Point Global have arrived.”
The company replied on 2026-09-23: “Hello, I'm sorry to hear that your package was delayed. Once an order leaves the third-party fulfiller, it's at the mercy of the shipping carrier, but that's no excuse for late arrival and I'm truly…”
Our classifier read this reply as a template response.
Delivery late
153 reports · 12% of complaintsfalling“It took six weeks to deliver.”
The company replied on 2026-09-26: “Hello, I'm sorry to hear that your package was delayed. Once an order leaves the third-party fulfiller, it's at the mercy of the shipping carrier, but that's no excuse for late arrival and I'm truly…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Took 3 attempts and about 25 phone calls and emails from me to them in order to finally receive my order.”
The company replied on 2026-09-19: “Hi, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
“been lost in the mail since the 13th.”
The company replied on 2026-08-26: “Hey there, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
Support unhelpful
85 reports · 7% of complaintssteady“Took 3 attempts and about 25 phone calls and emails from me to them in order to finally receive my order.”
The company replied on 2026-09-19: “Hi, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
“They shipped me the wrong size hoodie before a family vacation”
The company replied on 2026-08-27: “Hey there, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
“been lost in the mail since the 13th.”
The company replied on 2026-08-26: “Hey there, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
Support unreachable
66 reports · 5% of complaintsrising since 2026-09“When you try to get in touch, you are met only with automated bot messages.”
The company replied on 2026-09-26: “Hey there, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
“The package was complete open when delivered, delivery says it was delivered to front door, False! Also since it was raining when delivered the shirt was wet.”
The company replied on 2026-09-26: “Hey there, I’m so sorry to hear about the trouble with your order and would love to make this right. If you haven't already, please reach out to us via our contact page so our team can help:…”
Our classifier read this reply as a template response.
“Nobody will bother getting back to me on a return for a wrong item shipped.”
The company replied on 2026-09-13: “Hi there, I'm so sorry you haven't yet received a response from us. Our team is available for assistance around the clock, and while occasional delays in response times do happen, we try to answer…”
Our classifier read this reply as a template response.
Compare TeePublic with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.