United Medicare Advisors: most-reported complaints
Automated analysis of 831 public Trustpilot reviews published 2021-08-08 to 2026-09-27. TrustScore 4.9 from 88,746 total reviews — see the Trustpilot page. Quick answer: is United Medicare Advisors legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 35% of the 509 complaints identified in 831 reviews. Support unhelpfulness is the second most common issue, cited in 26% of complaints, while other unspecified problems make up 16% of the feedback. Misleading pricing is reported less frequently, representing 9% of the complaints. The trends for support-related issues remain flat, whereas the 'other' category shows a rising trend.
How to reach United Medicare Advisors
These are the contact details United Medicare Advisors publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 1 (866) 648-0446, email [email protected], address 120 W. 12th St. Suite 1700, Kansas City, 64105, US.
The company claimed its Trustpilot profile on 2016-09-14, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-03. Trustpilot ranks it 3 of 113 in Insurance Agency. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.7★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.5d) · 2026-08-24 (100%, 0.5d) · 2026-08-27 (100%, 0.5d) · 2026-09-01 (100%, 0.5d) · 2026-09-04 (100%, 0.5d) · 2026-09-07 (100%, 0.5d) · 2026-09-10 (100%, 0.5d) · 2026-09-16 (100%, 0.5d) · 2026-09-20 (100%, 0.5d) · 2026-09-23 (100%, 0.5d) · 2026-09-27 (100%, 0.5d).
Severity: 12% of this company’s 509 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2025, 60% of 20 one-to-three-star reviews were 1★; in July 2026, 33% of 12.
Counted from August 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 8.0 days between the experience and publishing their negative review (565 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 587 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 587 company replies to negative reviews analysed, 25% engaged with the specific problem and 67% were generic templates.
Review provenance: 173 company-invited reviews in the recent window average 4.85★, while 65 organic (uninvited) reviews average 4.80★.
44% of its 219 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 35% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 14,151 of this company’s 88,746 Trustpilot reviews (16%) were written in the last 12 months.
What are the most common complaints about United Medicare Advisors?
Support unreachable
177 reports · 35% of complaintssteady“My account was charged without my permission, my first charge should have been in March”
1 reader marked this review helpful on Trustpilot.
“I can’t get the agent I worked with to respond to what he needs to get May AFLAC application processed”
The company replied on 2026-04-14: “It appears we have already been in touch regarding this matter. If you have any additional questions or need further clarification, please feel free to give us a call at your earliest convenience.…”
Our classifier read this reply as a template response.
“Difficulty with the site, log on”
The company replied on 2026-02-11: “We appreciate you sharing your experience. We're sorry to hear about the difficulties you encountered with the application, website, and the conflicting information you received. We'll review your…”
Our classifier read this reply as a template response.
Support unhelpful
132 reports · 26% of complaintssteady“She is the reason I left United Medicare advisors. As long as you hire such incompetence I will not return.”
The company replied on 2025-07-16: “We appreciate you sharing your experience. We're sorry to hear that your interaction did not meet your expectations and that you've decided to go elsewhere. We take your concerns seriously and will…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“nothing was resolved our accomplished and the company Aetna/Aflac never followed up”
The company replied on 2025-01-02: “We apologize for your experience. We will have your agent reach out as soon as possible to further assist. Thank you for making us aware of your situation.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I had asked my UMA representative what type of plans Smart Match covered and she didn’t know”
The company replied on 2024-10-22: “We value your feedback and will use it to improve our services. Please know that we are here to help, so if you have any questions then reach out to our Customer Care team at 855-538-2998.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
80 reports · 16% of complaintsrising since 2025-05“I feel very, very, very abused as they did not try to contact my physician.”
The company replied on 2026-05-11: “I recognize the frustration this denial may cause, as this was not the outcome we aimed for. As your broker, we advocate for your interests; however, final eligibility decisions are determined solely…”
Our classifier read this reply as a deflection.
“Medicare refuse to pay Tacrolimus meds to prevent the rejection!”
The company replied on 2026-04-27: “We recognize your concern regarding the denial of coverage for your Tacrolimus medication. We appreciate you bringing this to our attention and will look into this matter further. Please contact our…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Wrong diagonosis. they had to come up with something .Easy fix to score points with the higher ups wake up and smell the coffee”
The company replied on 2026-03-13: “We appreciate you bringing this matter to our attention. We are sorry to hear about the difficulties you encountered during the underwriting process. Please be advised that as a brokerage, we do not…”
Our classifier read this reply as a deflection.
Misleading pricing
48 reports · 9% of complaintssteady“I had asked my UMA representative what type of plans Smart Match covered and she didn’t know”
The company replied on 2024-10-22: “We value your feedback and will use it to improve our services. Please know that we are here to help, so if you have any questions then reach out to our Customer Care team at 855-538-2998.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“He assured me that my prescription medications were covered under this plan. They are not covered”
The company replied on 2026-05-15: “Thank you for taking the time to share your experience and express your feelings with us. We understand how important it is to have the exact coverage that fits your needs, including both your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“This was not true now im stuck paying out of pocket cyz I dont have part B.”
The company replied on 2026-05-05: “We regret to hear about the misunderstanding regarding your plan coverage and the resulting expenses. We value your feedback and will investigate this issue to prevent future occurrences. Please…”
Our classifier read this reply as a template response.
Billing errors
42 reports · 8% of complaintsrising since 2025-05“The next morning they had hit my bank for the first month payment”
The company replied on 2025-11-07: “We appreciate you bringing this to our attention. We're sorry to hear about the unexpected charge and the negative impact on your account. We'll review this situation. United Medicare Advisors”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“My account was charged without my permission, my first charge should have been in March”
1 reader marked this review helpful on Trustpilot.
“I DID NOT SIGN FOR THIS INSURANCE!! Please cancel and CREDIT my account for 7 months of deductions!”
The company replied on 2026-07-13: “Thank you for your feedback. We will have someone look into this matter for you. United Medicare Advisors”
Our classifier read this reply as a template response.
Account/app problems
25 reports · 5% of complaintsfalling“I DID NOT SIGN FOR THIS INSURANCE!! Please cancel and CREDIT my account for 7 months of deductions!”
The company replied on 2026-07-13: “Thank you for your feedback. We will have someone look into this matter for you. United Medicare Advisors”
Our classifier read this reply as a template response.
“Difficulty with the site, log on”
The company replied on 2026-02-11: “We appreciate you sharing your experience. We're sorry to hear about the difficulties you encountered with the application, website, and the conflicting information you received. We'll review your…”
Our classifier read this reply as a template response.
“Therefore I do not have my new insurance card and the first of the year is two days away.”
The company replied on 2026-01-02: “We appreciate your feedback. We're sorry your name was misspelled, and a new policy was needed. We realize not having your insurance card before the new year is concerning. Please be assured that…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.