The Insurance Surgery Ltd: most-reported complaints
Automated analysis of 232 public Trustpilot reviews published 2016-08-02 to 2026-09-01. TrustScore 5 from 2,397 total reviews — see the Trustpilot page. Quick answer: is The Insurance Surgery Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 232 Trustpilot reviews analysed, the most-reported issues with The Insurance Surgery Ltd were: Support unhelpful (4 reports), Misleading pricing (3 reports). There are not enough reviews to establish a trend.
How to reach The Insurance Surgery Ltd
These are the contact details The Insurance Surgery Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 083 2829, address 2nd floor, Pickford Mill, Macclesfield, SK11 6JD, GB.
The company claimed its Trustpilot profile on 2019-06-20, uses Trustpilot’s paid features, and last replied to a negative review on 2025-11-06 — more than six months ago. Trustpilot ranks it 5 of 50 in Life Insurance Agency. We last checked this profile on 2026-09-24 and found 7 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Help and advice required with exclusion wording for Critical Illness Illustration”, “Refused Life Insurance”.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-02 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Review provenance: 100 company-invited reviews in the recent window average 4.95★, while 146 organic (uninvited) reviews average 4.99★.
31% of its 241 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 451 of this company’s 2,397 Trustpilot reviews (19%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Insurance Surgery Ltd?
Support unhelpful
4 reports · 50% of complaints“Couldn't help ant all”
1 reader marked this review helpful on Trustpilot.
“unable to send me questions and accept answers by email”
1 reader marked this review helpful on Trustpilot.
“online portal still shows incorrect details.”
The company replied on 2026-05-08: “Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Tom was able to support you throughout the process, explore a range of options, and help you find a Relevant…”
Our classifier read this reply as a substantive response.
Misleading pricing
3 reports · 38% of complaints“This company is using a 3rd party scammer organisation to generate leads for them.”
The company replied on 2023-08-23: “Thank you for sharing your experience and concerns with us. We take feedback from our customers seriously, and I sincerely apologise for any inconvenience you've faced. We're committed to upholding…”
Our classifier read this reply as a substantive response.
“be aware it will exclude quoted high risk activity”
The company replied on 2022-05-10: “Afternoon Mr Cotton, i'm sorry to hear you found our service less than satisfactory. If you could please call me on 01625 725024 or email me on [email protected] we can discuss this…”
Our classifier read this reply as a template response.
“More interested in making a quick buck from people with no underlying medical issues, despite what is advertised.”
The company replied on 2020-06-24: “Hello Rachel, First and foremost i would like to apologise on behalf of The Insurance Surgery. I am so proud of our award winning customer service and therefore was gutted to see your review and…”
Our classifier read this reply as a substantive response.
Compare The Insurance Surgery Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.