Backhouse Housing : most-reported complaints
- Complaints in recent reviews
- 54% of 26 recent reviews analysed
- Most-reported issue
- Support unhelpful 93% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 4.4 from 30 total reviews
- Review window analysed
- 2021-04-07 to 2026-09-24 26 reviews
- Sector
- Other sectors
Automated analysis of 26 public Trustpilot reviews published 2021-04-07 to 2026-09-24. TrustScore 4.4 from 30 total reviews — see the Trustpilot page. Quick answer: is Backhouse Housing legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 13 out of 14 identified complaints citing this issue. Faulty products are also a frequent concern, mentioned in 43% of the complaints. Additionally, some reviewers state that support is unreachable or that the core service is poor, with specific mentions of unresolved snags.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Backhouse Housing ?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 93% | 13 | ||
| Faulty product | 43% | 6 | ||
| Support unreachable | 21% | 3 | ||
| Poor core service | 14% | 2 |
Support unhelpful
13 reports · 93% of complaints“Any requests for escalation are ignored.”
3 readers marked this review helpful on Trustpilot.
“Two years after receiving payment for this poor excuse for a property, I continue to chase snags.”
1 reader marked this review helpful on Trustpilot.
“badly built never fix problems customer care is a waste of time just give you lies lies lies”
1 reader marked this review helpful on Trustpilot.
Faulty product
6 reports · 43% of complaints“Two years after receiving payment for this poor excuse for a property, I continue to chase snags.”
1 reader marked this review helpful on Trustpilot.
“badly built never fix problems customer care is a waste of time just give you lies lies lies”
1 reader marked this review helpful on Trustpilot.
“customer care are rude, defensive and combative.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
3 reports · 21% of complaints“Any requests for escalation are ignored.”
3 readers marked this review helpful on Trustpilot.
“Having to constantly chase them for snags to be solved even now 11 months after moving in.”
“whenever I’ve had a meeting recently to talk about issues they just don’t turn up to the meetings.”
Poor core service
2 reports · 14% of complaints“most of snags not resolved”
1 reader marked this review helpful on Trustpilot.
“customer service non existent”
The company replied on 2021-11-08: “Dear Neil We are sorry you are having challenges, please us contact on [email protected] so we can resolve for you. Kind regards Customer Care Backhouse Housing”
Our classifier read this reply as a template response.
How to reach Backhouse Housing
These are the contact details Backhouse Housing publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 01225 614970, email [email protected], address Bath Road, Box, SN13 8AA, GB.
The company claimed its Trustpilot profile on 2019-04-18. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: BACKHOUSE HOUSING LIMITED (no. 10226398), active, incorporated 2016 (10.3 years); next accounts due 2027-03-31, last accounts filed 2026-03-31, 2 registered charges. 6 current officers (17 on record historically), 1 resignation in the last 24 months; 9 filings in the last 12 months (95 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.6★ on Google (10 reviews, as of November 2026)
TrustScore over time
3.9 → 4.4 across 3 census measurements since 2026-09-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 3 dated readings
2026-09-30 (0%, 0.0d) · 2026-10-03 (0%, 0.0d) · 2026-10-18 (0%, 0.0d).
What their policy promises
complaint process: every 30 days
“We will also keep you updated no less than every 30 days until the matter is resolved.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-10-30.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Sector benchmark: support unhelpful makes up 93% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 4 of this company’s 30 Trustpilot reviews (13%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
- Bank of the Philippine Islands
- Barrhead Travel
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- BBQ Gas London
- Believe Loans
- Belstaff
- bespokehotels.com
- Best4 Warranty
- BestForeignExchange
- Better Protect
See all companies by issue: Support unhelpful · Faulty product · Support unreachable · Poor core service · Sector table: Other sectors in the UK
Compare Backhouse Housing with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-30.