Arctic Improvements: most-reported complaints
Automated analysis of 192 public Trustpilot reviews published 2023-06-14 to 2026-09-18. TrustScore 4.9 from 578 total reviews — see the Trustpilot page. Quick answer: is Arctic Improvements legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' including incidents of driving on pavements and illegal parking, as well as unhelpful support regarding missed deliveries and lack of communication. A significant portion of complaints also cite late delivery, with examples noting missed window deliveries and an absence of follow-up calls or apologies. These findings are based on 192 reviews analyzed between June 2023 and September 2026, which identified 7 specific complaints. No clear trend could be established for these issues due to the low number of reviews.
How to reach Arctic Improvements
These are the contact details Arctic Improvements publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0141 237 4563, email [email protected], address 14 Carmyle Avenue, Glasgow, G32 8HJ, GB.
The company claimed its Trustpilot profile on 2022-04-20 and uses Trustpilot’s paid features. Trustpilot ranks it 5 of 45 in Double Glazing Installer. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: ARCTIC IMPROVEMENTS LTD (no. SC729603), active, incorporated 2022 (4.4 years); next accounts due 2027-01-31, last accounts filed 2026-05-05. 1 current officer (2 on record historically), 1 resignation in the last 24 months; 4 filings in the last 12 months (13 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 1.5d) · 2026-08-15 (100%, 1.5d) · 2026-08-25 (100%, 1.5d) · 2026-08-28 (100%, 1.5d) · 2026-08-31 (100%, 1.5d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
complaint process: 10 working days
“The person dealing with the complaint will consider the details of the complaint and report the findings clearly to the customer within 10 working days of receiving the complaint;”
complaint process: 5 working days (24 hours for no heating/hot water)
“Where appropriate we will arrange to inspect the customer’s system within 5 working days of receiving the complaint and within twenty four hours of receiving the complaint where a domestic customer is without heating or ”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 120 company-invited reviews in the recent window average 4.92★, while 70 organic (uninvited) reviews average 4.97★.
19% of its 178 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 43% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 260 of this company’s 578 Trustpilot reviews (45%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Arctic Improvements?
Other
3 reports · 43% of complaints“Drove on the pavement and then parked illegally blocking both the pavement and the bike lane.”
The company replied on 2025-09-15: “Sorry if you feel you have had an issue with one of our vehicles. Whenever we are installing products and require the vehicle to be in a close proximity to the installation, we always obtain…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“He did not leave at the initial request and spoke on the telephone to his manager”
The company replied on 2023-06-15: “Good morning, We are sorry you did not have a good experience and would like to talk to you regarding the feedback you have left on your review. Some appointments take a bit longer than others as a…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“it clearly says “get a quote in 30 seconds, then when you fill everything in, it says they’ll be in touch within 24 hours”
The company replied on 2026-09-19: “Hi Judith, After completing the form, the customer will receive a guide price. We will then contact you to find out whether you would like to arrange a technical survey. The technical survey allows…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
3 reports · 43% of complaints“many missed delivery's for our windows. no phone call not even a sorry!”
The company replied on 2023-11-12: “Mrs Grande We are sorry you feel the way you do…….. but you avoided paying for your products for almost 7 MONTHS! The products were purchased as a “supply only” contract and payment should have been…”
Our classifier read this reply as a deflection.
“Bill had promised all new sills throughout. The guys said it was tricky to do.”
The company replied on 2025-09-18: “We are sorry that you have not had the experience you expected from our company. When we spoke to you on the phone you said you were really happy with the products installed, and for that, we are…”
Our classifier read this reply as a template response.
“I told Jamie I would like to cancel my order, he told me he would see what he could do then call me back in half hour.”
The company replied on 2023-08-17: “Mrs Milligan We are sorry your experience was not as expected. Most companies find it difficult to turn around a set of bespoke windows in such a short period of time. Three weeks from order to…”
Our classifier read this reply as a deflection.
Delivery late
2 reports · 29% of complaints“many missed delivery's for our windows. no phone call not even a sorry!”
The company replied on 2023-11-12: “Mrs Grande We are sorry you feel the way you do…….. but you avoided paying for your products for almost 7 MONTHS! The products were purchased as a “supply only” contract and payment should have been…”
Our classifier read this reply as a deflection.
“I told Jamie I would like to cancel my order, he told me he would see what he could do then call me back in half hour.”
The company replied on 2023-08-17: “Mrs Milligan We are sorry your experience was not as expected. Most companies find it difficult to turn around a set of bespoke windows in such a short period of time. Three weeks from order to…”
Our classifier read this reply as a deflection.
Compare Arctic Improvements with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.