Absolute Translations: most-reported complaints
Automated analysis of 271 public Trustpilot reviews published 2018-01-10 to 2026-09-01. TrustScore 4.8 from 2,601 total reviews — see the Trustpilot page. Quick answer: is Absolute Translations legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that services were not as described, accounting for 34% of the 53 complaints identified across 271 reviews. Other frequent issues include faulty products at 15% and misleading pricing at 11%, while other unspecified issues made up 17% of complaints. The trend for complaints regarding services not matching descriptions and other issues is falling, whereas faulty product complaints are rising. Misleading pricing complaints remain flat.
How to reach Absolute Translations
These are the contact details Absolute Translations publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0333 577 0767, email [email protected], address 83 Victoria Street, London, SW1H 0HW, GB.
The company claimed its Trustpilot profile on 2014-09-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-04. Trustpilot ranks it 6 of 9 in Translator. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.7d) · 2026-08-15 (75%, 0.7d) · 2026-08-21 (75%, 0.7d) · 2026-08-24 (75%, 0.7d) · 2026-08-27 (75%, 0.7d) · 2026-08-30 (100%, 4.0d) · 2026-09-02 (80%, 4.0d) · 2026-09-08 (100%, 3.6d) · 2026-09-12 (100%, 3.6d) · 2026-09-21 (100%, 3.6d) · 2026-09-24 (100%, 3.6d).
Severity: 9% of this company’s 53 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 4.5 days between the experience and publishing their negative review (26 reviews record both dates).
What their policy promises
complaint process: email
“If you have a complaint about how we are dealing with your personal information, please contact us via the email address above.”
complaint process: ICO
“If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 72 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 72 company replies to negative reviews analysed, 49% engaged with the specific problem and 26% were generic templates.
40% of its 203 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 34% of this company’s complaints vs a 17% median across 32 ranked companies in its sector.
Review velocity: 219 of this company’s 2,601 Trustpilot reviews (8%) were written in the last 12 months.
What are the most common complaints about Absolute Translations?
Not as described
18 reports · 34% of complaintsfalling“translated with two substantial errors which went to the root of the claim”
The company replied on 2021-09-22: “Our apologies again for the inconvenience caused. Our translator admits that she misread the pronoun leading to this mistranslation of the word. We understand the particular importance of certain…”
Our classifier read this reply as a substantive response.
“Translation of official papers was so wrong it would have gotten me into serious issues with the law.”
The company replied on 2021-01-04: “Thank you for your review. As you agreed, although there was a very unfortunate mistake in the translation, it was a very subtle nuance in one sentence. The translation was carried out by a qualified…”
Our classifier read this reply as a deflection.
“Clearly someone had used automated OCR (or similar) software to transcribe most of the document”
The company replied on 2019-05-09: “Thank you for your review. We are sorry that you were unsatisfied with our level of service, unfortunately we agree, our services on this occasion were not to our usual high standards. The fact that…”
Our classifier read this reply as a substantive response.
It promised: refund.
Other
9 reports · 17% of complaintsfalling“After going through their reviews, I made the mistake of sending them two Chinese documents for translation into English”
The company replied on 2023-09-01: “We wish to acknowledge and apologise for the human error that occurred during the quoting stage of your project. We understand how important it is to provide accurate and fair quotations to our…”
Our classifier read this reply as a substantive response.
“Totally misunderstood my requirements. This has resulted in.adsitional cost and delays in processing my paperwork.”
The company replied on 2023-09-01: “Thank you for your comments. We will be sure to ask more detailed information on specific requirements in future so that a similar situation can be avoided.”
Our classifier read this reply as a template response.
“Unfortunately, we discovered numerous errors with the text.”
The company replied on 2019-06-04: “Hello, Thank you for your review. We note that your company has been using our services since 2017 without any complaint. We are disappointed to hear that you were not satisfied with this last…”
Our classifier read this reply as a template response.
Faulty product
8 reports · 15% of complaintsrising since 2023-07“Very simple information was mistranslated in an important document.”
The company replied on 2026-04-17: “Hi Ben, We’re sorry to hear about your experience. However, we’re unable to locate any record of you as a customer in our system based on the name provided. Could you please contact us directly with…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Clearly someone had used automated OCR (or similar) software to transcribe most of the document”
The company replied on 2019-05-09: “Thank you for your review. We are sorry that you were unsatisfied with our level of service, unfortunately we agree, our services on this occasion were not to our usual high standards. The fact that…”
Our classifier read this reply as a substantive response.
It promised: refund.
“There were multiple misspellings of key names which could have had huge rammifications for our application”
The company replied on 2026-04-16: “Dear Edward, Thank you for your feedback. We are very sorry to hear that you were disappointed with your experience. We take the accuracy of personal details such as names extremely seriously. In…”
Our classifier read this reply as a substantive response.
Misleading pricing
6 reports · 11% of complaintssteady“They charged nearly £500 for a job I had done with a faster turn around for £90.”
The company replied on 2021-11-25: “Dear Karen, sorry to hear that our translation was not accepted by the Czech Embassy in London on this occasion. It is unfortunate that you didn’t inform us at the time, as we may have been able to…”
Our classifier read this reply as a deflection.
“They quoted me £300+ for a birth certificate and Apostille certification translation”
The company replied on 2026-09-04: “Dear Alexander, Thank you for your review. It is important to clarify that £300 was not our price for simply translating a birth certificate. Based on the intended use in Lithuania, our quotation…”
Our classifier read this reply as a deflection.
“Of course not , that’s a DIFFERENT price.”
The company replied on 2019-04-23: “Thank you for your review. Indeed, not all translations are certified and in fact most of the translations that we do are not certified. It depends, if the translation is going to be used by an…”
Our classifier read this reply as a deflection.
Support unhelpful
6 reports · 11% of complaintsrising since 2023-07“project manager agreed to some finer instructions which were ignored by the people executing”
The company replied on 2024-02-13: “Hi Al! Thank you for your review, which we agree with and believe is very fair based on the level of service you received. Your insights are invaluable to us, and we're taking your suggestions to…”
Our classifier read this reply as a template response.
“I have pointed out several times that this is not a document issued in my name and surname”
The company replied on 2023-10-13: “Hi Dmytro, Thank you for taking the time to share your feedback with us. We appreciate your honesty and we are truly sorry for the miscommunication and inconvenience you experienced. We have…”
Our classifier read this reply as a substantive response.
It promised: refund.
“I didn't get a reply to my first inquiry (for premium translation) and had to submit a second request.”
The company replied on 2023-06-07: “Hello Terry, Thank you for your feedback. We apologize for the delay in the overall quote process. Our team was a bit confused due to the large number of test emails from the same domain. However, we…”
Our classifier read this reply as a substantive response.
Delivery late
4 reports · 8% of complaintsfalling“Translation of official papers was so wrong it would have gotten me into serious issues with the law.”
The company replied on 2021-01-04: “Thank you for your review. As you agreed, although there was a very unfortunate mistake in the translation, it was a very subtle nuance in one sentence. The translation was carried out by a qualified…”
Our classifier read this reply as a deflection.
“they made the mistake to translate the document to another language and not the one I needed”
The company replied on 2018-04-19: “Thank you for your feedback. We have just investigated this matter and sincerely apologize for the inconvenience caused. It appears that the initial mistake came about because the subject line of…”
Our classifier read this reply as a deflection.
“Don't pay for the next day delivery 18£ especially if the translation is done outside UK”
The company replied on 2022-09-29: “Hello, thank you for your review. With certified translations, first class postage is included free of charge, however we do charge extra to post documents abroad. Thanks for your understanding.”
Our classifier read this reply as a template response.
Compare Absolute Translations with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.