ComplaintCensus

Companies with the most “billing errors” complaints

What this means and where to escalate →

Wrong amounts charged, duplicate charges, wrong meter readings or estimates. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.

CompanyTrustScoreBilling errors reportsShare of its complaints
British Gas4.430128%
Octopus Energy4.821128%
E.ON Next Energy Ltd4.520219%
EDF UK4.819129%
OVO4.718725%
Outfox Energy4.817429%
ScottishPower4.417321%
T-Mobile1.415227%
Paylaterr1.314435%
ACE Money Transfer4.713025%
Virgin Media1.811710%
Utilita4.311519%
Advance America4.911521%
Wise 4.311510%
TalkTalk2.111414%
Three UK4.610913%
Remitly4.610915%
TopCashback4.610416%
Sky2.710112%
Xoom, A PayPal Service4.68913%
Use AI48413%
Bumper4.88319%
Creation4.78310%
SumUp 4.28111%
Current4.47723%
OneMain Financial4.67713%
Expedia3.27612%
Vodafone UK4.77410%
Premium Credit4.57111%
iD Mobile4.2718%
Revolut4.7679%
Tesco Mobile UK4.2656%
PremFina4.76420%
DoorDash1.16412%
takepayments Limited4.86113%
O22.85913%
Euro Car Parks15841%
Taptap Send4.75617%
Monzo4.6559%
Darwin Insurance4.85510%
RAC Car Insurance4.45511%
IONOS | ionos.com4.65523%
Western Union4.3538%
Orange Genie 4.85255%
Acorns45113%
E.ON SE1.24751%
PaysafeCard4.64715%
United Medicare Advisors4.9428%
MetLife Pet Insurance4.7407%
Gateway - Everything Property4.44024%