Companies with the most “billing errors” complaints

What this means and where to escalate →

Wrong amounts charged, duplicate charges, wrong meter readings or estimates. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.

All companies with evidenced “billing errors” complaints, A–Z

350 companies. Every company listed has at least three reviews our census classified under this issue and passes the evidence gate for it (two or more verbatim quotes from distinct reviews); the table above ranks the fifty with the most reports.

• 1st Formations (4)
• 2290Tax.com (9)
• 3 (23)
• A Abana Auto Insurance (10)
• Abound (11)
• Above Lending (4)
• ACE Money Transfer (180)
• Acorn Estate Agents (4)
• Acorn Property Group (3)
• Acorn TV (19)
• Acorns (61)
• Active.com (18)
• Acumen Mortgages (3)
• Adobe (52)
• Advance America (125)
• Aerial Direct (9)
• Affordable Contractors Insurance (3)
• Afro International (9)
• Agora.io (4)
• AID Fuel Oils (4)
• AlphaSights (23)
• Altery (5)
• Ambit Energy: VIP Concierge Team (3)
• American Express (26)
• Americor (14)
• Amscot (4)
• APCOA UK (72)
• Applebee's (4)
• Apricot Insurance (3)
• Arbor (9)
• Armed Forces Mutual (10)
• Arrow Electronics (10)
• Atlas FM (5)
• Atom bank (5)
• AutoComplete, Inc (5)
• Bank of the Philippine Islands (8)
• BankFive (7)
• Banner Life family of companies (12)
• Beem (5)
• Better Protect (3)
• beYogi (10)
• BG Insurance (16)
• BILL (35)
• Bits (10)
• Biz2Credit (8)
• blinkcharging.com (19)
• Blue Ridge Risk Partners (3)
• Bluevine (30)
• Bolsover Cruise Club (5)
• Bolt (77)
• BOSS Money (19)
• British Gas (440)
• BT (126)
• BudgetAir.co.uk (41)
• Builders Risk (3)
• Bumper (95)
• Business Skies (7)
• Byzfunder (10)
• C2FO (26)
• Calor (26)
• Capita (18)
• Capital on Tap (5)
• Capital·com (38)
• Card Depot (5)
• Cash For My Miles (3)
• Castle Community Bank (17)
• CheapOair.com (36)
• Check City (6)
• Check Into Cash (15)
• Chestertons (10)
• Chrysalis Finance (12)
• CleanChoice Energy (8)
• Colonial Surety (5)
• Combined Insurance (US) (20)
• Companies MadeSimple (3)
• Comptoir Libanais (3)
• Constellation (3)
• Countingup (11)
• Covered Insurance (9)
• Creation (105)
• Credit Union of New Jersey (6)
• Creditspring (19)
• Crunchbase (8)
• Currency Solutions (7)
• Currensea (10)
• Current (117)
• Daniels-Head Insurance Agency (3)
• Darwin Insurance (57)
• Debt Advisory Services (3)
• Diabetic Exchange USA (12)
• Dignity Funerals (14)
• Dinso Resort & Villas Ko Chang, Vignette Collection by IHG (11)
• Direct Line - Business (9)
• Direct Line Cruises (4)
• Discover Financial Services (20)
• DoorDash (103)
• DreamHost (17)
• Drivers Direct (8)
• Duet Display (7)
• DuGood Credit Union (8)
• E.ON Energia (11)
• E.ON Energie Deutschland GmbH (14)
• E.ON Next Energy Ltd (272)
• E.ON SE (47)
• E.ON Sverige (12)
• Easysend (4)
• EDF France - clients particuliers (11)
• EDF UK (233)
• Education.com (15)
• EE (161)
• EECU Credit Union (10)
• efile4Biz (8)
• eFinancial Life Insurance (9)
• ElevenLabs (21)
• Enstroga UK (45)
• Euro Car Parks (89)
• Exeter Finance (20)
• Expedia (159)
• Express Gold Cash (5)
• FareObuddy (14)
• Farmer Brown (4)
• Figure (7)
• Firehouse Shirt Club (6)
• First Tech (17)
• FirstPort (90)
• Flagstone (6)
• Flaticon (4)
• Flogas Britain Limited (11)
• Fluro (4)
• Ford Fuels (6)
• Found (37)
• Foxtons (11)
• Freedom Mortgage (22)
• Fundbox (6)
• Gallagher, formerly Clements Worldwide (4)
• Gateway - Everything Property (44)
• GC Partners (14)
• GitHub (10)
• Glacier Insurance Company (11)
• GlobalWebPay (12)
• Golds Gym (4)
• Good Energy (19)
• Google (14)
• green.ch (5)
• Halifax (11)
• Happen Bank (43)
• Harvest (3)
• Heacock Classic (4)
• HFM (23)
• Hootsuite (12)
• hosting.com (9)
• Howden Insurance (36)
• HSBC UK (56)
• HTFX Limited (5)
• Hugo Insurance Services (21)
• i-bank (5)
• iD Mobile (103)
• IGS Energy (10)
• Insite Energy (13)
• Insurance Revolution (21)
• InsuranceHub Leavitt Agency (6)
• Insurify (23)
• Investec (9)
• IObit (19)
• IONOS | ionos.co.uk (49)
• IONOS | ionos.com (86)
• IONOS | ionos.de (9)
• IONOS | ionos.es (9)
• IONOS | ionos.fr (10)
• ISS (18)
• Jaja (21)
• JustPark (83)
• Kay Jewelers (9)
• Kovo (14)
• LEAF Commercial Capital, Inc. (9)
• Leftover Currency (5)
• LendingTree (11)
• Live Oak Bank (20)
• London Mutual Credit Union (4)
• London Stansted Airport (4)
• Lopay (14)
• Lumon (11)
• M&R Plumbing & Heating Ltd (4)
• Malt (8)
• Mann Island Finance (4)
• Manor FX (3)
• Mapfre Insurance (US) (8)
• Market Force Information (38)
• Market Harborough Building Society (3)
• MarketWatch (4)
• Massage Magazine Insurance Plus (6)
• McCambridge Duffy Insolvency Practitioners (4)
• Medicare Nationwide (3)
• Merrick Bank (25)
• MetLife Pet Insurance (49)
• Microsoft (17)
• Midcounties (3)
• Monex (9)
• Moneycorp (10)
• MoneyKey (12)
• Monzo (74)
• MPOWER Financing (7)
• MultiPolls (69)
• Nassau Financial Group (12)
• Nationalcar (18)
• NetCredit (13)
• NewDay USA (13)
• Nexamp (14)
• NJM Insurance Group (8)
• Northwood GB (7)
• Nottingham Building Society (6)
• NOW (33)
• Nucleus (17)
• O2 (120)
• Oakbrook Loans (13)
• OakbrookAdvance (formerly Finio Loans) (9)
• OakNorth Bank (6)
• Octopus Energy (263)
• Octopus Energy España (8)
• Octopus Energy France (7)
• Octopus Energy Germany (5)
• Octopus Energy US (4)
• OnDeck (15)
• OneMain Financial (91)
• OpenAI (28)
• opensky® (30)
• Oportun (23)
• Orange (7)
• Orange Genie (52)
• OrangeHost (22)
• Outfox Energy (200)
• OVO (248)
• OVO Energy Australia (9)
• Pangea Money Transfer (10)
• Paramount Cruises (5)
• PayItMonthly (12)
• Paylaterr (213)
• PaysafeCard (60)
• PIRATE.COM - Rehearsal Studios (8)
• Plus500 (48)
• Plusnet (46)
• Porkbun (4)
• Power Wizard (8)
• PremFina (86)
• Premium Credit (103)
• Priory (4)
• Proliability (10)
• Prosper (18)
• Quandoo (15)
• Quick Boosts - Cheap Discord Boosts & Discord Nitro (3)
• Rakuten (USA) (14)
• RAMSDENSCURRENCY.co.uk (5)
• Reach Financial™ (9)
• Remitly (152)
• Reprise Financial (23)
• Revolut (83)
• Rhythm Energy (20)
• Rise Works (22)
• Roamler (8)
• Salad (4)
• Salt Mobile (18)
• Santander (66)
• ScoresMatter (32)
• ScottishPower (250)
• SelectQuote Home & Auto (12)
• Sellvia (11)
• Sendwave (25)
• Serve (5)
• Severn Trent (33)
• Sharemoney (12)
• Shawbrook (14)
• Shutterstock (21)
• Simlesspay (9)
• Sky (201)
• Slash (3)
• Smallpdf (29)
• Smart Currency Exchange (5)
• Smart Pension (5)
• SmartMatch Insurance Agency, LLC (5)
• Snap Finance (25)
• Social Nature (16)
• Soho66 (5)
• Sonder (15)
• Spirit Dental (5)
• Spotloan (15)
• Squarespace (46)
• Stake (159)
• Starling (22)
• Stgeorge (11)
• Store Insure (4)
• Strong Home Mortgage, LLC (10)
• SumUp (105)
• Sungage Financial (13)
• Sutherland (3)
• T-Mobile (288)
• takepayments Limited (74)
• TalkTalk (181)
• Taptap Send (87)
• TeachersPayTeachers (5)
• Ten Health & Fitness (5)
• Tesco Mobile UK (99)
• Tetradpay (13)
• Thameswater (160)
• The Exeter (18)
• The General® (34)
• Think Energy (5)
• Three UK (155)
• TopBusinessClass (7)
• TopCashback (123)
• TopCashback USA (6)
• Toptal (12)
• transfergo.com (15)
• TravelBusinessClass (6)
• Travelopod (6)
• True Potential (7)
• TUI Sverige (4)
• TXU Energy (19)
• United (9)
• United Medicare Advisors (42)
• United Utilities (34)
• US Birth Certificates & Vital Records (21)
• Usay Compare (5)
• Use AI (127)
• Utilita (138)
• V12 Retail Finance Limited (13)
• Vanguard (10)
• Veteran Debt Assistance (5)
• Vida Savings (4)
• Virgin Media (186)
• VisaSyst | Travel Documents, Simplified (28)
• Vodafone Deutschland (16)
• Vodafone España (30)
• Vodafone Italia (11)
• Vodafone UK (110)
• W1TTY (24)
• wamo (9)
• Wasabi Technologies (3)
• webuyanycar (9)
• Western Union (92)
• Wildlifestudios (4)
• William Hill (21)
• Wise (161)
• Wisetack (7)
• Wolters Kluwer (11)
• xchangeofamerica.com (8)
• Xoom, A PayPal Service (118)
• Yorkshire Building Society (24)
• Your NRG (18)
• Your Virtual Office London (4)
• Your Way Insurance (6)