Sellvia: most-reported complaints
Automated analysis of 334 public Trustpilot reviews published 2026-07-17 to 2026-09-24. TrustScore 3.6 from 1,561 total reviews — see the Trustpilot page. Quick answer: is Sellvia legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, with 43 reports out of 83 identified complaints, a figure that has been rising. Misleading pricing is the second most common issue, cited in 32 reports with a flat trend. Additional concerns include unhelpful support, reported 12 times with a rising trend, and subscription traps, mentioned in 9 reports with a flat trend.
How to reach Sellvia
These are the contact details Sellvia publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1 877-682-3601, email [email protected], address 2 Park Plaza, Suite 680, Irvine, 92614, US.
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
The company claimed its Trustpilot profile on 2021-07-02 and last replied to a negative review on 2026-09-22. Trustpilot ranks it 302 of 340 in Software Company. We last checked this profile on 2026-09-24 and found 16 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
3.6 → 3.6 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (99%, 1.0d) · 2026-08-20 (99%, 1.0d) · 2026-08-24 (99%, 1.0d) · 2026-08-27 (99%, 1.0d) · 2026-08-31 (99%, 1.0d) · 2026-09-03 (99%, 0.8d) · 2026-09-06 (99%, 0.8d) · 2026-09-09 (99%, 0.8d) · 2026-09-12 (98%, 0.8d) · 2026-09-15 (99%, 0.8d) · 2026-09-18 (98%, 0.8d) · 2026-09-21 (99%, 0.8d) · 2026-09-24 (98%, 0.8d).
Severity: 45% of this company’s 83 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (111 reviews record both dates).
What their policy promises
refund window: 30 days
“Sellvia provides a 100% refund for the latest subscription payment if requested within 30 days of the payment date.”
complaint process: email
“To request a refund, please contact [email protected].”
complaint process: email
“If you have any questions concerning your access details or booking your free training session with our consultant, please contact [email protected].”
complaint process: email or dashboard
“To cancel any store and its corresponding subscription, please contact [email protected] or cancel your subscription in Sellvia dashboard.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 111 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 111 company replies to negative reviews analysed, 58% engaged with the specific problem and 27% were generic templates.
Review provenance: 30 company-invited reviews in the recent window average 4.27★, while 304 organic (uninvited) reviews average 3.73★.
68% of its 166 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 52% of this company’s complaints vs a 14% median across 40 ranked companies in its sector.
Review velocity: 964 of this company’s 1,561 Trustpilot reviews (62%) were written in the last 12 months.
What are the most common complaints about Sellvia?
Overcharging
43 reports · 52% of complaintsrising since 2026-09“They say it’s accessible through reports but it’s not and there are no reports.”
The company replied on 2026-09-14: “Hi Dustin, Thank you for taking the time to share such detailed feedback. We understand your concerns regarding fees, financial reporting, and visibility into your store’s transactions. We’d like to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“This company steals all your profits in fees from ads to processing to making you pay extra for each order”
The company replied on 2026-08-26: “Hi Brian, Thank you for sharing your concerns. We understand why the overall cost structure can feel frustrating, especially when several different services are being used at the same time. We’d like…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I was constantly paying money, but I wasn’t actually making anything”
The company replied on 2026-08-15: “Hi Billari, Thank you for taking the time to describe your experience in detail. We’re sorry to hear how frustrating and confusing this situation has been, especially regarding your orders, payments,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
32 reports · 39% of complaintssteady“They say it’s accessible through reports but it’s not and there are no reports.”
The company replied on 2026-09-14: “Hi Dustin, Thank you for taking the time to share such detailed feedback. We understand your concerns regarding fees, financial reporting, and visibility into your store’s transactions. We’d like to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“This company steals all your profits in fees from ads to processing to making you pay extra for each order”
The company replied on 2026-08-26: “Hi Brian, Thank you for sharing your concerns. We understand why the overall cost structure can feel frustrating, especially when several different services are being used at the same time. We’d like…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I was constantly paying money, but I wasn’t actually making anything”
The company replied on 2026-08-15: “Hi Billari, Thank you for taking the time to describe your experience in detail. We’re sorry to hear how frustrating and confusing this situation has been, especially regarding your orders, payments,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
12 reports · 14% of complaintsrising since 2026-09“hard to get a phone call”
The company replied on 2026-07-22: “Hi Keith, Thank you for taking the time to share this, and I'm sorry to hear your experience with us left you frustrated. We want to be transparent about how our service works: when a store is…”
Our classifier read this reply as a substantive response.
3 readers marked this review helpful on Trustpilot.
“They keep trying to charge my card i counted 22 times the other day when they not supposed to.”
The company replied on 2026-08-18: “Hi William, Thank you for taking the time to share your experience. We understand how frustrating it can be when the timing of fund availability does not match your expectations, especially while…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I was constantly paying money, but I wasn’t actually making anything”
The company replied on 2026-08-15: “Hi Billari, Thank you for taking the time to describe your experience in detail. We’re sorry to hear how frustrating and confusing this situation has been, especially regarding your orders, payments,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Subscription trap
9 reports · 11% of complaintssteady“They claim 14 days trial but email 3 days trial and then attempt to make payment same day.”
The company replied on 2026-07-27: “Hello Imin, We’re sorry to hear about your experience and understand why this situation has been frustrating. When you first contact support, an AI assistant may respond initially to understand the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“The subscription fees are crazy and they are constantly trying to steal your money”
The company replied on 2026-09-24: “Hello Proscovia, Thank you for sharing your feedback. We're sorry your experience has been frustrating, and we'd like to address your concerns. Phone verification is a security step that protects…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I have lost more than $150.00 as 'processing fees'.”
The company replied on 2026-09-24: “Hello Olu, Thank you for taking the time to share your experience. We understand how stressful it is when numbers don't match your expectations, and we'd like to add some context that isn't reflected…”
Our classifier read this reply as a substantive response.
Other
9 reports · 11% of complaintsfalling“it stole from me and it's all overpriced b/s to steal and scam you you can't cash out”
The company replied on 2026-07-23: “Hi Sara, Thank you for the feedback, and we're sorry to hear you're unhappy with your experience. We want to clarify a few things, since "scam" is a serious claim we take seriously. We've reviewed…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Nothing they said was true it's just another scammer site”
The company replied on 2026-07-29: “Hello Adam, We’re sorry to hear that your experience left you feeling this way. We would like the opportunity to review what happened and address your concerns directly. Please contact our Compliance…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They told me I could open a store and make money without any money up front. But I opened the store and it costed money”
The company replied on 2026-09-10: “Hi Adam, Thank you for the feedback. We understand the frustration, and we'd like to clarify how the process works, because it isn't a scam. Your store runs on a dropshipping model — you don't hold…”
Our classifier read this reply as a deflection.
Billing errors
9 reports · 11% of complaintsrising since 2026-09“Scammers this site has stolen thousands of dollars from me”
The company replied on 2026-08-19: “Hi James, We’re very sorry to hear how serious and distressing this situation has been for you. We want to be clear that we take allegations of unauthorized charges and financial loss very seriously.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They keep trying to charge my card i counted 22 times the other day when they not supposed to.”
The company replied on 2026-08-18: “Hi William, Thank you for taking the time to share your experience. We understand how frustrating it can be when the timing of fund availability does not match your expectations, especially while…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they are still charging me yet I cancelled the service months ago”
The company replied on 2026-09-02: “Hi James, Thank you for raising this. We reviewed the account history and can see that there were three separate stores associated with your account. One store was closed in February, the second was…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Compare Sellvia with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.