Yellow Zebra Safaris: most-reported complaints
Automated analysis of 241 public Trustpilot reviews published 2015-08-20 to 2026-09-02. TrustScore 4.9 from 1,752 total reviews — see the Trustpilot page. Quick answer: is Yellow Zebra Safaris legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with five complaints citing poor attitudes and a need for direct intervention. Four reviewers also flagged other issues, including dangerous steps at a restaurant, while two complaints stated the experience was not as described due to intense smoke. Additionally, two reviewers reported that support was unreachable as agents stopped replying. A trend cannot be established yet due to the low number of reviews.
How to reach Yellow Zebra Safaris
These are the contact details Yellow Zebra Safaris publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 020 8547 2305, email [email protected], address 2nd Floor, The Malt House, 25-29 High Street, Kingston upon Thames, KT1 1LL, GB.
The company claimed its Trustpilot profile on 2014-05-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-18. Trustpilot ranks it 26 of 149 in Tour Operator. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (243 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (50%, 4.0d) · 2026-08-18 (50%, 4.0d) · 2026-08-21 (50%, 4.0d) · 2026-08-24 (50%, 4.0d) · 2026-08-27 (50%, 4.0d) · 2026-08-30 (50%, 4.0d) · 2026-09-02 (50%, 4.0d) · 2026-09-08 (50%, 4.0d) · 2026-09-12 (50%, 4.0d) · 2026-09-15 (50%, 4.0d) · 2026-09-18 (50%, 4.0d) · 2026-09-21 (50%, 4.0d) · 2026-09-24 (50%, 4.0d).
42% of its 270 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 337 of this company’s 1,752 Trustpilot reviews (19%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Yellow Zebra Safaris?
Support unhelpful
5 reports · 38% of complaints“poor attitude of one of Yellow Zebras Directors, had to personally contact the lodge and take control of the booking.”
The company replied on 2017-06-07: “Dear Andy and Tracy, We are glad you enjoyed your safari and thank you for choosing us again. However we are very sorry to hear that you have issues with Yellow Zebra. We hope that from the other…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The team is unable to support the most basic service recovery.”
“I could have done without the drive from Matopos to Hwange!!”
The company replied on 2026-08-10: “Dear Kimberly, Thank you for your feedback. First and foremost, we are thrilled to hear that you enjoyed your customised itinerary, that the lodges exceeded your expectations, and that Jecca and our…”
Our classifier read this reply as a template response.
Other
4 reports · 31% of complaints“Splash Camphad dangerous steps at restaurant”
“The business side of the company was very disorganized when it came to making arrangements”
The company replied on 2023-12-11: “Dear Emily, Thank you kindly for your review. We are absolutely delighted that you had such a fantastic safari, and that the accommodations and guides that Matt suggested delivered in the manner that…”
Our classifier read this reply as a substantive response.
“MOST unfortunate!!!”
The company replied on 2026-06-18: “Dear Raymond, Thank you for taking the time to share your feedback with us. We are absolutely delighted to hear that the safari itself was executed flawlessly and exceeded your expectations. Creating…”
Our classifier read this reply as a substantive response.
Not as described
2 reports · 15% of complaints“The smoke was so intense that it was difficult to breathe and greatly diminished our experience.”
The company replied on 2025-08-20: “Dear Chiara Thank you for taking the time to share such detailed feedback on your recent trip to Tanzania. We are sorry that certain aspects of your safari did not meet expectations. With regard to…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Your company just booked us in the older, less comfortable lodge across the street”
The company replied on 2025-09-26: “Dear Liliane Thank you for sharing your feedback. We’re delighted that you enjoyed your safaris in Tanzania, but we are sorry that certain aspects of your trip in Arusha did not meet your…”
Our classifier read this reply as a template response.
Support unreachable
2 reports · 15% of complaints“the agent stopped replying”
The company replied on 2024-09-16: “Hi Eric. Thank you so much for your feedback on Yellow Zebra. We are struggling to locate your booking in order to look into what happened. We do not have a recent traveller by the name of Eric. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“No one was at the airport in Zanzibar to meet me”
The company replied on 2021-08-03: “Dear Teresa, Thank you very much for taking the time to write this review for us. It is great to hear that overall you had an enjoyable trip, however we are very sorry that clearly not everything…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Yellow Zebra Safaris with…
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.