Loose Grown Diamond: most-reported complaints
Automated analysis of 332 public Trustpilot reviews published 2022-06-29 to 2026-09-19. TrustScore 5 from 3,319 total reviews — see the Trustpilot page. Quick answer: is Loose Grown Diamond legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 32% of the 19 identified complaints. Support unhelpfulness and late delivery were each cited by 26% of reviewers, while delivery failures made up the remaining 21% of complaints. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Loose Grown Diamond
These are the contact details Loose Grown Diamond publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 (646) 288-0810, email [email protected], address 55 W 47th Street Suite #790, New York, 10036, US.
The company claimed its Trustpilot profile on 2021-10-07 and uses Trustpilot’s paid features. Trustpilot ranks it 2 of 54 in Jeweler. We last checked this profile on 2026-09-24 and found 16 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
5.0 → 5.0 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (0%, 0.0d) · 2026-08-20 (0%, 0.0d) · 2026-08-24 (100%, 6.0d) · 2026-08-27 (100%, 6.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Reply quality: of 21 company replies to negative reviews analysed, 52% engaged with the specific problem and 10% were generic templates.
Review provenance: 284 company-invited reviews in the recent window average 4.99★, while 45 organic (uninvited) reviews average 4.76★.
71% of its 323 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 32% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 946 of this company’s 3,319 Trustpilot reviews (29%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Loose Grown Diamond?
Faulty product
6 reports · 32% of complaints“it was sized too small for me to wear (confirmed with a local jeweler that the size is wrong from the one I ordered), and the main stone was loose in the setting on arrival.”
The company replied on 2022-07-01: “Hello Holly, I value the time you have taken out to write a review about us. I apologize that you had a less than great experience with us. As a CRM, I try to personally respond to reviews that state…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“The ring itself is a bit off. The gap under the halo hurts when having to take it off.”
The company replied on 2026-07-22: “Hey Melinda, Thank you for taking the time to share your feedback. We're truly sorry to hear that your ring didn't meet your expectations, especially knowing how much thought and care your husband…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“No certificate or any documentation to support what I bought is a real diamond and when asked they said the diamonds I got are uncertified.”
The company replied on 2023-10-21: “Dear Immad, I want to express my sincerest apologies for the inconvenience and frustration you've experienced with your recent purchase of the 2ctw earrings. I understand your concerns and the delay…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
5 reports · 26% of complaints“I had ordered and paid for a diamond to be told days later it’s out of stock… Then I had been sent someone else’s earrings”
The company replied on 2023-11-17: “Hey Jesse, I am Chris, the Customer Relationship Manager at LGD. I am writing to you today in response to your recent review. Sorry for the delay in response as I was waiting for detailed…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“One of them I actually received. The large stones were either "accidently" mispriced, or just not "actually" available.”
The company replied on 2024-07-10: “Greeting, I value the time you have taken to write a review about us. I apologize that you had a less-than-great experience with us. As a CRM, I personally respond to reviews stating that someone did…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The ring ended up not even being finished by the agreed upon delivery date”
Delivery late
5 reports · 26% of complaints“it was sized too small for me to wear (confirmed with a local jeweler that the size is wrong from the one I ordered), and the main stone was loose in the setting on arrival.”
The company replied on 2022-07-01: “Hello Holly, I value the time you have taken out to write a review about us. I apologize that you had a less than great experience with us. As a CRM, I try to personally respond to reviews that state…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“No certificate or any documentation to support what I bought is a real diamond and when asked they said the diamonds I got are uncertified.”
The company replied on 2023-10-21: “Dear Immad, I want to express my sincerest apologies for the inconvenience and frustration you've experienced with your recent purchase of the 2ctw earrings. I understand your concerns and the delay…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“My order took 7 weeks and 3 days to be fulfilled.”
The company replied on 2025-10-12: “Hey Paul, Thank you for taking the time to share your experience. We truly appreciate your honest feedback. While we’re delighted to hear that you’re happy with your final piece and the support…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Delivery failed
4 reports · 21% of complaints“I had ordered and paid for a diamond to be told days later it’s out of stock… Then I had been sent someone else’s earrings”
The company replied on 2023-11-17: “Hey Jesse, I am Chris, the Customer Relationship Manager at LGD. I am writing to you today in response to your recent review. Sorry for the delay in response as I was waiting for detailed…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“They take your money, confirm your order, and then say the diamond is not available.”
The company replied on 2024-05-30: “Greetings, Chris, the Senior Customer Executive of LGD here. Firstly, I’d like to apologize for the inconvenience. I wanted to inform you that we have processed a full refund of $1,477.00 to your…”
Our classifier read this reply as a substantive response.
It promised: refund.
“FedEx just left it the package to our apartment’s shared cargo area and this is unacceptable for this high value item.”
The company replied on 2024-11-04: “Dear Sabri, Thank you for taking the time to share your feedback with us. I sincerely apologize for the delivery issue. At Loose Grown Diamond, we put a strong emphasis on ensuring safe, insured, and…”
Our classifier read this reply as a substantive response.
Not as described
4 reports · 21% of complaints“The band is not the 14k yellow gold it is supposed to be and I am sending the setting back for a refund.”
The company replied on 2023-05-13: “Dear Austin, I am Chris, the CRM Manager at Loose Grown Diamonds. I am writing to you today in response to your recent review. Sorry for the delay in response as I were waiting for the detailed…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Color was 1 grade less than advertised.”
The company replied on 2024-10-17: “Dear Raman, Thank you for taking the time to share your feedback with us. I sincerely apologise that your experience did not meet your expectations. Firstly, I appreciate your kind words about our…”
Our classifier read this reply as a substantive response.
“I asked *again* for video(s) in various lighting condition. Susan said it was "too late" because they'd already packed it to ship to me.”
The company replied on 2024-08-21: “Dear Hana, Thank you for taking the time to share your feedback with us. I sincerely apologise that your experience did not meet your expectations. Firstly, I appreciate your kind words about our…”
Our classifier read this reply as a deflection.
Other
3 reports · 16% of complaints“description on the commercial invoice for the goods very vauge just could of given the exact description”
The company replied on 2025-09-19: “Hey Brian, Thank you for sharing your honest feedback. We’re glad to hear that everything else went smoothly with your order, but we sincerely apologize for the inconvenience caused by the vague…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“they are trying to get me to remove that review by offering an Amazon gift voucher and store credit.”
The company replied on 2025-03-05: “Greeting, I hope you're doing well. Chris here again. Firstly, I’d like to sincerely apologize for any inconvenience caused. You were absolutely right—we contacted you as a follow-up to our previous…”
Our classifier read this reply as a deflection.
“they will non-stop email you for a review”
The company replied on 2025-05-22: “Thank you for your feedback — we’re truly sorry to hear that our follow-up email for a review felt overwhelming. That message was sent automatically via Trustpilot’s system, and we understand how…”
Our classifier read this reply as a substantive response.
Compare Loose Grown Diamond with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.