Ghrltd: most-reported complaints
Automated analysis of 67 public Trustpilot reviews published 2024-11-07 to 2026-09-15. TrustScore 3.3 from 75 total reviews — see the Trustpilot page. Quick answer: is Ghrltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 50% of the 14 identified complaints. Support problems are also frequently cited, with 43% of complaints noting that support is unreachable and 21% describing it as unhelpful. The remaining 21% of complaints fall under other categories, such as delays in refunds for work not performed. No clear trend can be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-11-01 and last replied to a negative review on 2026-01-24 — more than six months ago. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
31% of its 52 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 50% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 28 of this company’s 75 Trustpilot reviews (37%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Ghrltd?
Faulty product
7 reports · 50% of complaints“Never been installed and never refunded”
3 readers marked this review helpful on Trustpilot.
“I have experienced ongoing problems including leaking guttering at both the front and rear of the property”
2 readers marked this review helpful on Trustpilot.
“They placed the solar panels on the torn felt& finished for the day leaving roof uncovered”
The company replied on 2026-01-24: “Good afternoon Happy days, sorry for the late reply. Due to your review we take this as a serious matter with the accusations that have been made so I had to investigate your experience. From what I…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
6 reports · 43% of complaints“After taking my money, all communication stopped—no replies to emails, messages, or calls”
2 readers marked this review helpful on Trustpilot.
“they do not communicate with you or respond to calls ,texts voice mails or even reviews on trust pilot”
1 reader marked this review helpful on Trustpilot.
“lantern window exploded, sent emails & recorded letter but no reply no response at all”
Support unhelpful
3 reports · 21% of complaints“I have experienced ongoing problems including leaking guttering at both the front and rear of the property”
2 readers marked this review helpful on Trustpilot.
“14 months of broken promises to come and replace scratched glass”
1 reader marked this review helpful on Trustpilot.
“the bedroom French door no longer closes properly because the bottom shoot bolt does not actuate”
1 reader marked this review helpful on Trustpilot.
Other
3 reports · 21% of complaints“Still waiting for a refund for non existent work”
2 readers marked this review helpful on Trustpilot.
“No work was ever started despite repeated assurances and delays”
1 reader marked this review helpful on Trustpilot.
“Once your money is gone, that is it”
The company replied on 2025-12-10: “Good evening lyke, Sorry to hear about your experience you have had with a company. I have checked the database and can’t seem to find your details on our system. Please provide your details for us…”
Our classifier read this reply as a template response.
Refund refused
2 reports · 14% of complaints“Never been installed and never refunded”
3 readers marked this review helpful on Trustpilot.
“They placed the solar panels on the torn felt& finished for the day leaving roof uncovered”
The company replied on 2026-01-24: “Good afternoon Happy days, sorry for the late reply. Due to your review we take this as a serious matter with the accusations that have been made so I had to investigate your experience. From what I…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.