Uttings: most-reported complaints
Automated analysis of 947 public Trustpilot reviews published 2015-04-06 to 2026-09-07. TrustScore 4.9 from 50,362 total reviews — see the Trustpilot page. Quick answer: is Uttings legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 29% of the 537 complaints identified in 947 reviews. Faulty products were the second most common issue, cited in 20% of complaints, with reports of this problem showing a rising trend. Delivery delays were reported in 18% of complaints, while 13% of reviewers stated that items were not as described.
How to reach Uttings
These are the contact details Uttings publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 01603 619811, address PO Box 672, Norwich, NR3 2ZR, GB.
The company claimed its Trustpilot profile on 2014-05-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-05-13. Trustpilot ranks it 6 of 79 in Camping Store. We last checked this profile on 2026-09-23 and found 16 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: UTTINGS LIMITED (no. 07253702), active, incorporated 2010 (16.3 years); next accounts due 2027-03-31, last accounts filed 2026-03-16. 1 current officer; 2 filings in the last 12 months (34 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “20% off Nike sunglasses - valid until Thurs 22nd July”, “Teal Hunter wellies size 3- £25”, “E: 31/05 8am Win A Pair Of Grub's Frostline Boots (Facebook)”.
Elsewhere: 4.7★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (47%, 0.9d) · 2026-08-15 (47%, 0.9d) · 2026-08-20 (47%, 0.9d) · 2026-08-24 (47%, 0.9d) · 2026-08-27 (47%, 0.9d) · 2026-09-01 (44%, 1.0d) · 2026-09-04 (44%, 1.0d) · 2026-09-07 (42%, 1.0d) · 2026-09-11 (42%, 1.0d) · 2026-09-14 (42%, 1.0d) · 2026-09-17 (42%, 1.0d) · 2026-09-20 (42%, 1.0d) · 2026-09-23 (42%, 1.0d).
Severity: 8% of this company’s 537 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2019, 38% of 13 one-to-three-star reviews were 1★; in May 2021, 40% of 10.
Counted from July 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 7.8 days between the experience and publishing their negative review (171 reviews record both dates).
What their policy promises
refund window: 21 days — meanwhile 19 reviewers in our census window reported refund delays.
“within 21 days of receipt”
refund window: 7-14 days — meanwhile 19 reviewers in our census window reported refund delays.
“Refunds are normally processed within 7 days but can take up to 14 days in busy periods.”
refund window: 7-14 days — meanwhile 19 reviewers in our census window reported refund delays.
“Exchanges are normally processed within 7 days but can take up to 14 days in busy periods”
refund window: 1 year — meanwhile 19 reviewers in our census window reported refund delays.
“Warranty is up to a period of a year.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 147 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of 1 days.
Reply quality: of 147 company replies to negative reviews analysed, 52% engaged with the specific problem and 11% were generic templates.
7% of its 427 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 29% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 2,349 of this company’s 50,362 Trustpilot reviews (5%) were written in the last 12 months.
What are the most common complaints about Uttings?
Delivery failed
158 reports · 29% of complaintssteady“Goods delivered to wrong address 50 miles as a result. Again a complaint. Uttings couldn't care less”
1 reader marked this review helpful on Trustpilot.
“I have never received my goods from uttings. Apparently they were delivered last Wednesday but not to my address.”
The company replied on 2021-10-26: “Dear David Bennett, Please accept our apologies for the issues with your delivery. We have been awaiting a response from DPD regarding recovering your parcel, but in the meantime I have arranged to…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
“Didn’t receive the item”
1 reader marked this review helpful on Trustpilot.
Faulty product
105 reports · 20% of complaintsrising since 2022-10“One piece mount did not fit scopes scope too short.”
1 reader marked this review helpful on Trustpilot.
“arrived damaged the the replacement arrived damaged”
“Strap snapped first use. No weight at all. Leather had 'Blown" , moisture damage.”
Delivery late
97 reports · 18% of complaintssteady“delivery service is appalling! I've bought from Uttings on a number of occasions”
The company replied on 2025-07-22: “Thank you for your review. We’re sorry to hear about the issues you experienced with DPD. While they are usually reliable, we understand how frustrating it can be when deliveries are delayed or…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Extremely poor delivery and poor information as to what went wrong”
1 reader marked this review helpful on Trustpilot.
“One week on - these are still at the DPD depot”
1 reader marked this review helpful on Trustpilot.
Not as described
69 reports · 13% of complaintssteady“the quality of these boots are now terrible”
The company replied on 2026-08-25: “Hi Craig, Thank you for leaving a review regarding your Zamberlan Vioz 996 GTX boots. Looking at the details you shared, it seems your review focuses specifically on the product's performance and…”
Our classifier read this reply as a deflection.
“Paid nearly £2k for some range finding binoculars - they shipped me a used pair!”
The company replied on 2021-03-05: “Dear Gavin Mills, I'm sorry to hear that the Delta Optical 9x45 binoculars @ £1179 were received in less than perfect condition. We can only asume that a customer has cancelled and returned his…”
Our classifier read this reply as a substantive response.
It promised: refund.
“advertised as been 100% waterproof. It is not waterproof.”
Support unreachable
63 reports · 12% of complaintsrising since 2022-10“no phone number to ask question, waste of time sending a message, no answer”
The company replied on 2021-11-10: “Dear Mr Stevens, We have checked our records and can find no email from you regarding this purchase. The order was received on 1st November and we dispatched it the same day and our courier delivered…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“One piece mount did not fit scopes scope too short.”
1 reader marked this review helpful on Trustpilot.
“item still not delivered terrible communication no phone number to talk to anyone”
Support unhelpful
55 reports · 10% of complaintssteady“Goods delivered to wrong address 50 miles as a result. Again a complaint. Uttings couldn't care less”
1 reader marked this review helpful on Trustpilot.
“the reel failed to arrive. I received no contact whatsoever informing me of delay”
“7 &10 days was quoted on the website, and in their own T&C's this is a legal agreement which they failed to deliver upon!”
Compare Uttings with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.