Neighbors Bank: most-reported complaints
Automated analysis of 161 public Trustpilot reviews published 2025-05-05 to 2026-08-19. TrustScore 4.7 from 509 total reviews — see the Trustpilot page. Quick answer: is Neighbors Bank legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to unclear communication and support accessibility. Specifically, 44% of complaints mention unexpected additional requests rather than upfront lists, while 33% cite unhelpful support staff who disappear during critical periods. The remaining 22% of complaints describe support as unreachable, with agents failing to respond to contact attempts. A trend cannot be established yet due to the low volume of reviews.
How to reach Neighbors Bank
These are the contact details Neighbors Bank publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-833-514-4190, email [email protected], address 3621 Discovery Parkway Suite 115, Columbia, 65201, US.
The company claimed its Trustpilot profile on 2019-08-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-19. Trustpilot ranks it 8 of 28 in Bank. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 0.5d) · 2026-08-25 (100%, 0.5d) · 2026-08-28 (100%, 0.5d) · 2026-09-03 (100%, 0.5d) · 2026-09-06 (100%, 0.5d) · 2026-09-12 (100%, 0.5d) · 2026-09-24 (100%, 0.5d).
What their policy promises
support availability: dedicated team
“Our dedicated team is ready to assist you.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: 1,938 families started their quote today.; removed: 1,971 families started their quote today. (snapshot)
- 2026-09-08: +1/-1 lines; added: 1,971 families started their quote today.; removed: 1,923 families started their quote today. (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
82% of its 157 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 44% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 127 of this company’s 509 Trustpilot reviews (25%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Neighbors Bank?
Other
4 reports · 44% of complaints“They were always wanting something extra. Instead of giving us a list up front each week it was something more.”
The company replied on 2026-08-19: “Hi Amber, Thank you for sharing your experience. We’re truly sorry to hear this process felt drawn out and frustrating. What you described is not the experience we want for our customers, and we take…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Lied to me about closing fees.”
The company replied on 2026-05-11: “I’m really sorry to hear how frustrating and overwhelming this experience was, especially as a first-time homebuyer. Your concerns about the extended timeline, unexpected repair requirements, and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“applicants are automatically denied period!!!!!”
The company replied on 2026-05-07: “We’re really sorry to hear how frustrating and upsetting this experience felt. That’s not the impression we ever want to leave, and we take feedback like yours seriously. Lending decisions are based…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
3 reports · 33% of complaints“He disappeared for days during a critical closing period without arranging coverage”
The company replied on 2026-06-25: “Thank you for taking the time to share your experience. We're truly sorry to hear that parts of your mortgage process left you feeling frustrated, unheard, and disappointed. Your feedback regarding…”
Our classifier read this reply as a template response.
“closing was canceled, with zero prior communication from the lender”
The company replied on 2026-04-15: “I’m very sorry for the experience you and your client had. The communication gaps, last-minute changes, and closing issues you described are not the standard we strive for. I understand how…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The buyer’s agent tried to get in contact with Neighbors Bank numerous times for an update with no answer”
The company replied on 2025-08-01: “Thank you for taking the time to share your experience. I want to start by saying how truly sorry we are for the frustration, confusion, and disappointment this process caused for you, the buyer, and…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Support unreachable
2 reports · 22% of complaints“The buyer’s agent tried to get in contact with Neighbors Bank numerous times for an update with no answer”
The company replied on 2025-08-01: “Thank you for taking the time to share your experience. I want to start by saying how truly sorry we are for the frustration, confusion, and disappointment this process caused for you, the buyer, and…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Can't get a hold of anyone.”
The company replied on 2026-05-29: “We’re sorry to hear about your experience. We understand how frustrating it is when you’re unable to reach your representative or receive a response when you need assistance. This is not the level of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-21.