TalkTalk: most-reported complaints
Automated analysis of 897 public Trustpilot reviews published 2023-10-16 to 2026-09-26. TrustScore 2.1 from 89,837 total reviews — see the Trustpilot page. Quick answer: is TalkTalk legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that TalkTalk's support is unhelpful, with 404 complaints accounting for 50% of identified issues. Poor core service is the second most common concern, cited in 266 instances (33% of complaints), while support being unreachable was reported 189 times (23%). Billing errors were also noted in 114 cases, representing 14% of the total complaints. Trends indicate that reports of poor core service, unreachable support, and billing errors are rising, whereas complaints about unhelpful support remain flat.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-05-09, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-25. We last checked this profile on 2026-09-26 and found 30 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Official complaint record
Ofcom (Q4 2025): landline 5, broadband 10, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2024): landline 7, broadband 13, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2023): landline 8, broadband 13, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2022): landline 11, broadband 18, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2021): landline 10, broadband 14, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2020): landline 14, broadband 19, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2019): landline 15, broadband 19, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2018): landline 16, broadband 20, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2017): landline 23, broadband 31, mobile 7 complaints per 100k (Ofcom). source
Ofcom (Q4 2016): landline 24, broadband 29, mobile 8 complaints per 100k (Ofcom). source
Ofcom (Q4 2015): landline 30, broadband 31, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2014): landline 24, broadband 23, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2013): landline 26, broadband 24, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2012): landline 38, broadband 34, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2011): landline 81, broadband 64, mobile — complaints per 100k (Ofcom). source
Ofcom (Q4 2010): landline 141, broadband 87, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2025): landline 6, broadband 10, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2024): landline 8, broadband 14, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2023): landline 10, broadband 15, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2022): landline 11, broadband 18, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2021): landline 11, broadband 17, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2020): landline 12, broadband 18, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2019): landline 17, broadband 22, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2018): landline 18, broadband 23, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2017): landline 21, broadband 30, mobile 8 complaints per 100k (Ofcom). source
Ofcom (Q3 2016): landline 16, broadband 19, mobile 6 complaints per 100k (Ofcom). source
Ofcom (Q3 2015): landline 28, broadband 33, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2014): landline 23, broadband 24, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2013): landline 31, broadband 27, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2012): landline 41, broadband 37, mobile — complaints per 100k (Ofcom). source
Ofcom (Q3 2011): landline 82, broadband 61, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2025): landline 6, broadband 9, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2024): landline 5, broadband 10, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2023): landline 10, broadband 18, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2022): landline 11, broadband 18, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2021): landline 13, broadband 19, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2020): landline 17, broadband 22, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2019): landline 18, broadband 23, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2018): landline 17, broadband 24, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2017): landline 17, broadband 24, mobile 9 complaints per 100k (Ofcom). source
Ofcom (Q2 2016): landline 18, broadband 21, mobile 9 complaints per 100k (Ofcom). source
Ofcom (Q2 2015): landline 28, broadband 27, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2014): landline 22, broadband 23, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2013): landline 33, broadband 29, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2012): landline 56, broadband 43, mobile — complaints per 100k (Ofcom). source
Ofcom (Q2 2011): landline 88, broadband 67, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2026): landline 6, broadband 10, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2025): landline 8, broadband 13, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2024): landline 8, broadband 11, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2023): landline 13, broadband 20, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2022): landline 10, broadband 14, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2021): landline 17, broadband 25, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2020): landline 17, broadband 22, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2019): landline 19, broadband 24, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2018): landline 20, broadband 29, mobile 5 complaints per 100k (Ofcom). source
Ofcom (Q1 2017): landline 22, broadband 29, mobile 8 complaints per 100k (Ofcom). source
Ofcom (Q1 2016): landline 28, broadband 30, mobile 16 complaints per 100k (Ofcom). source
Ofcom (Q1 2015): landline 23, broadband 26, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2014): landline 28, broadband 25, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2013): landline 40, broadband 32, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2012): landline 77, broadband 60, mobile — complaints per 100k (Ofcom). source
Ofcom (Q1 2011): landline 119, broadband 91, mobile — complaints per 100k (Ofcom). source
Official figures reported by the regulator/ombudsman named; independent of our review analysis.
Live service status: talktalk.statuspage.io.
Forum footprint: 5,060 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Onetel & Talktalk - felt like a rant !”, “TalkTalk Broadband on the BBC Breakfast Show”, “Issue with TalkTalk/Debt Collector”.
Elsewhere: 2★ on Google (231 reviews) · 4.0★ App Store (694) · 2.5★ Google Play (43)
TrustScore over time
2.2 → 2.1 across 14 census measurements since 2026-08-13. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-13 (99%, 0.9d) · 2026-08-16 (100%, 0.9d) · 2026-08-20 (100%, 0.9d) · 2026-08-24 (99%, 0.9d) · 2026-08-27 (100%, 0.9d) · 2026-09-01 (100%, 1.0d) · 2026-09-04 (100%, 1.0d) · 2026-09-07 (100%, 1.0d) · 2026-09-10 (100%, 1.0d) · 2026-09-13 (100%, 0.9d) · 2026-09-16 (100%, 0.9d) · 2026-09-20 (99%, 0.9d) · 2026-09-23 (100%, 0.9d) · 2026-09-26 (100%, 0.9d).
Severity: 40% of this company’s 810 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (863 reviews record both dates).
Official record vs what reviewers say
Solid: OFCOM complaints per 100,000 customers (broadband), Q4 2010 to Q1 2026 (62 quarters of official data). Dashed: our share of complaints about “support unhelpful” over our census window. The two series measure different things over different periods and are shown for context, not as a like-for-like comparison.
Independent findings
The Advertising Standards Authority has upheld a complaint about this company’s advertising:
- 2024-10-09 (Website (own site)) — A webpage on the TalkTalk website didn’t make clear that their broadband contracts would be subject to mid-contract price increases.
These are the findings of the named independent body, reported here with attribution — they are not our conclusions and are separate from the review analysis above.
What their policy promises
cancellation method: 48 hours' notice
“can be cancelled with 48 hours’ notice any time thereafter”
cancellation method: 48 hours' notice
“we require 48 hours’ notice to terminate”
cancellation method: before 5.30pm on day 45
“you notify us before 5.30pm on day 45”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 804 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 805 company replies to negative reviews analysed, 40% engaged with the specific problem and 58% were generic templates.
What employees say
Employees rate TalkTalk 3.4★ overall from 743 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 29 company-invited reviews in the recent window average 4.72★, while 371 organic (uninvited) reviews average 1.17★.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 2,775 of this company’s 89,837 Trustpilot reviews (3%) were written in the last 12 months.
What are the most common complaints about TalkTalk?
Support unhelpful
404 reports · 50% of complaintssteady“Router constantly cuts out, contacting support is a nightmare, massive price increases.”
The company replied on 2026-03-20: “Hi Kayleigh We appreciate your feedback and are sorry to hear about the unreliable service and the difficulty you’ve had contacting support. We understand how frustrating this can be. We will…”
Our classifier read this reply as a template response.
9 readers marked this review helpful on Trustpilot.
“they have charged me £70 for leaving early whcih what was not disscued!”
The company replied on 2025-12-15: “Hi, Thanks for taking the time to share your experience with us. We’re really sorry to hear that things didn’t go as smoothly as they should have, especially after being with us for 6 years. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
“you get passed around 6 different teams”
The company replied on 2024-12-30: “Hi Tom, We understand your frustration with the recent experience you had cancelling your service. We strive to provide a smooth and efficient process for our customers, and it seems we fell short in…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
Poor core service
266 reports · 33% of complaintsrising since 2025-10“Router constantly cuts out, contacting support is a nightmare, massive price increases.”
The company replied on 2026-03-20: “Hi Kayleigh We appreciate your feedback and are sorry to hear about the unreliable service and the difficulty you’ve had contacting support. We understand how frustrating this can be. We will…”
Our classifier read this reply as a template response.
9 readers marked this review helpful on Trustpilot.
“the whole thing just randomly cuts out and shuts down multiple times a day”
The company replied on 2025-12-23: “Hi Lucas, Thank you for bringing these internet issues to our attention. We understand how frustrating it can be when your service becomes unreliable, especially while you’re working. Please be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
8 readers marked this review helpful on Trustpilot.
“The landline has been dead for a month and broadband has been at 1/4 capacity”
The company replied on 2025-12-15: “Hi, Thanks for sharing your feedback. We’re really sorry to hear about the ongoing issues with your landline and broadband — we completely understand how frustrating this must be, especially when you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
8 readers marked this review helpful on Trustpilot.
Support unreachable
189 reports · 23% of complaintsrising since 2025-10“The technology for 'My account 'is appalling - so you can't get in to manage your account online”
The company replied on 2025-12-15: “Hi, Thanks for sharing your feedback. We really appreciate you highlighting both the positives and the areas where we need to improve. We’re glad to hear you’ve found our broadband good value and our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
7 readers marked this review helpful on Trustpilot.
“Company makes it very difficult to get in contact.”
The company replied on 2026-07-07: “Hi Nicholas, We’re truly sorry to hear about the difficulties you’ve experienced with both our service and your attempts to contact us for support. We understand how frustrating it can be when you're…”
Our classifier read this reply as a template response.
7 readers marked this review helpful on Trustpilot.
“it's incredibly difficult & frustrating to speak to someone if you need to.”
The company replied on 2026-05-01: “Hi Jonathan, Thank you for taking the time to share your experience with us. We’re sorry to hear about the difficulty you had updating your direct debit details and the frustration you encountered…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
Billing errors
114 reports · 14% of complaintsrising since 2025-10“you get passed around 6 different teams”
The company replied on 2024-12-30: “Hi Tom, We understand your frustration with the recent experience you had cancelling your service. We strive to provide a smooth and efficient process for our customers, and it seems we fell short in…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“I was errorneously charged £75 for an Engineer visit.”
The company replied on 2026-07-23: “Hi, We’re really sorry to hear about your experience. We understand how frustrating it must be to spend so much time chasing a credit and repeatedly explaining the same issue to different agents.…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“every month the bill was wrong”
The company replied on 2026-07-23: “Hi, We’re really sorry to hear this, especially after being with us for so many years. We understand how frustrating ongoing billing issues and long waits for support must have been. If you’d like us…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Hard to cancel
106 reports · 13% of complaintssteady“you get passed around 6 different teams”
The company replied on 2024-12-30: “Hi Tom, We understand your frustration with the recent experience you had cancelling your service. We strive to provide a smooth and efficient process for our customers, and it seems we fell short in…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“I was errorneously charged £75 for an Engineer visit.”
The company replied on 2026-07-23: “Hi, We’re really sorry to hear about your experience. We understand how frustrating it must be to spend so much time chasing a credit and repeatedly explaining the same issue to different agents.…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“still they won’t cancel the house phone contract”
The company replied on 2026-08-06: “Hi, We’re really sorry to hear about your experience, especially given your mother-in-law’s circumstances. We understand how difficult and upsetting this must be for you and your family during what…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Account/app problems
72 reports · 9% of complaintssteady“The technology for 'My account 'is appalling - so you can't get in to manage your account online”
The company replied on 2025-12-15: “Hi, Thanks for sharing your feedback. We really appreciate you highlighting both the positives and the areas where we need to improve. We’re glad to hear you’ve found our broadband good value and our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
7 readers marked this review helpful on Trustpilot.
“Recently transfered my account to utility warehouse without my approval!!!”
The company replied on 2026-07-22: “Hi, We’re really sorry to hear about your experience. We understand how frustrating it must be to deal with connection issues and then find your account has been transferred when you weren’t…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“it's incredibly difficult & frustrating to speak to someone if you need to.”
The company replied on 2026-05-01: “Hi Jonathan, Thank you for taking the time to share your experience with us. We’re sorry to hear about the difficulty you had updating your direct debit details and the frustration you encountered…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
Compare TalkTalk with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.