Associated Skin Care Professionals: most-reported complaints
Automated analysis of 238 public Trustpilot reviews published 2018-08-03 to 2026-08-29. TrustScore 4.8 from 1,293 total reviews — see the Trustpilot page. Quick answer: is Associated Skin Care Professionals legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unexpected financial burdens, which accounted for 33% of the 30 identified complaints. Support issues were the next most common concern, with 20% of complaints citing unreachable assistance and 13% describing unhelpful interactions. A smaller portion of reviewers, representing 7% of complaints, mentioned misleading pricing regarding payment options. No clear trends were established for these issues due to insufficient review volume.
How to reach Associated Skin Care Professionals
These are the contact details Associated Skin Care Professionals publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-789-0411, email [email protected], address 25188 Genesee Trail Rd, Suite 200, Golden, 80401, US.
The company claimed its Trustpilot profile on 2018-07-31, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-07-17. Trustpilot ranks it 21 of 80 in Association or Organization. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (75%, 3.3d) · 2026-08-31 (75%, 3.3d) · 2026-09-08 (86%, 3.3d) · 2026-09-15 (86%, 3.3d) · 2026-09-18 (86%, 3.3d) · 2026-09-21 (86%, 3.3d).
Severity: 7% of this company’s 30 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 33.7 days between the experience and publishing their negative review (27 reviews record both dates).
What their policy promises
support availability: Two weekly classes
“Two weekly classes for estheticians and massage therapists on topics like "How to do an online consultation," "How to build your practice during the covid-19 shutdowns," and other topics that are very relevant right now.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: ASCP Happenings (72) ASCP member benefits (70) Business Building Tips (58) Skin Care Trends (49) Skin Care Trade Shows (42) Techniques (36) ASCP Skin Care Summit (30) Webinars (29) Esty Q & As (28) Self Care (28) Client Care (25) Marketing Advice (24) ASCP Skin Deep articles (18) Videos (18) Lashes ; removed: ASCP Happenings (72) ASCP member benefits (70) Business Building Tips (57) Skin Care Trends (49) Skin Care Trade Shows (42) Techniques (36) ASCP Skin Care Summit (30) Webinars (29) Esty Q & As (28) Self Care (28) Client Care (25) Marketing Advice (24) ASCP Skin Deep articles (18) Videos (18) Lashes (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 33 negative reviews that received a public reply, the median wait was 1.4 days — the company profile reports an average of 3 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 33 company replies to negative reviews analysed, 70% engaged with the specific problem and 21% were generic templates.
49% of its 196 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 33% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 179 of this company’s 1,293 Trustpilot reviews (14%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Associated Skin Care Professionals?
Other
10 reports · 33% of complaints“creates a financial burden you may not be expecting”
The company replied on 2023-02-01: “Hello! Thank you for responding to our link, but unfortunately this review is not about Associated Skin Care Professionals and our membership, it is about an individual school that is not affiliated…”
Our classifier read this reply as a deflection.
“Lots of miscommunication during renewal.”
The company replied on 2026-07-29: “Hi Belrenda, thank you for the detailed feedback, and we're sorry for the frustration this caused. You're right that standard ASCP membership and AMI currently operate on different systems and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“when we were denied processing, we went somewhere else, as we needed everything to flow together”
The company replied on 2026-04-09: “We're sorry to hear PocketSuite wasn't the right fit for your business. We know that having your booking, services, and payments work seamlessly together is absolutely essential, and we understand…”
Our classifier read this reply as a deflection.
Support unreachable
6 reports · 20% of complaints“I've called two times for them to send it out again they keep saying they've sent it out and I still have not received the information”
The company replied on 2026-07-17: “We’re sorry to hear about your frustration and appreciate you bringing this to our attention. Your Certificate of Insurance (COI) is available online at any time through your account, so you can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I never received a reply or call back”
“Nobody answered my emails so I called around October-November.”
Support unhelpful
4 reports · 13% of complaints“the lady or the girl didn’t understand the information that I was giving her”
The company replied on 2024-11-04: “We understand your frustration with the experience. We value clear communication and strive to ensure all customers are understood. We will share your feedback with our team to improve our service.”
Our classifier read this reply as a template response.
“The girl didn't offer the additional insurance I was trying to get, i had to ask and it made her mad, tried rushing me straight to my payment and sounded so irritated”
“She wasn’t very informative. Yes it was a renewal but remind me of my coverages or let me know of any changes”
Misleading pricing
2 reports · 7% of complaints“I wanted to purchase advanced insurance (pmu) and was told and read that I had the option to pay quarterly”
The company replied on 2021-09-01: “Thank you for reaching out and we apologize that this has been your experience. Unfortunately the insurance company that we work with is unable to take quarterly payments in certain situations. Our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Price is too high,membership should be 2 year intervals,no great benefits as I see it”
The company replied on 2018-11-06: “Carol, Thank you so much for sharing your feedback. ASCP membership is not the cheapest out there because the liability insurance included is the best available in the profession, and we want to be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Warranty disputes
2 reports · 7% of complaints“They will not cover theft. On their policy they say it’s covered but in reality is not!”
“you do not cover Gua Sha Facials”
The company replied on 2018-08-09: “Hi Maryanne, Thank you for your feedback. We are actively working with our insurance company on this coverage, but I don't have an update just yet. We have made the case and are hoping for good news.…”
Our classifier read this reply as a substantive response.
Subscription trap
2 reports · 7% of complaints“Renewed without permission”
The company replied on 2026-02-24: “We’re so sorry for any confusion around your renewal. Your account was set to auto-renew, which is why it processed — but as soon as you reached out the next day, we issued a full refund right away.…”
Our classifier read this reply as a substantive response.
It promised: refund.
“I did not ask to renew my insurance. Please stop sending me renewal emails.”
The company replied on 2025-09-02: “We apologize for the renewal email issue. We will investigate why you're still receiving them after your cancellation request. Thank you for bringing this to our attention. Associated Skin Care…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Compare Associated Skin Care Professionals with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.