Heights Finance Corporation: most-reported complaints
Automated analysis of 321 public Trustpilot reviews published 2025-06-28 to 2026-09-23. TrustScore 4.7 from 21,842 total reviews — see the Trustpilot page. Quick answer: is Heights Finance Corporation legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 18 complaints noting issues such as lack of follow-up calls or delayed title transfers. Ten reviewers found support unreachable, citing instances where applications were not followed up on, while nine others described the pricing as misleading due to high monthly payments relative to the loan amount. Additionally, nine complaints involved aggressive collections practices, such as debt collectors contacting individuals solely in their name.
How to reach Heights Finance Corporation
These are the contact details Heights Finance Corporation publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-866-413-1836, address P.O. Box 1947, Greenville, 29602, US.
The company claimed its Trustpilot profile on 2020-03-18, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 34 of 103 in Financial Institution. We last checked this profile on 2026-09-23 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (421 reviews)
TrustScore over time
4.7 → 4.7 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 1.6d) · 2026-08-24 (100%, 1.6d) · 2026-08-27 (100%, 1.6d) · 2026-09-01 (100%, 1.7d) · 2026-09-04 (100%, 1.7d) · 2026-09-07 (97%, 1.7d) · 2026-09-11 (100%, 1.8d) · 2026-09-14 (97%, 1.8d) · 2026-09-17 (97%, 1.8d) · 2026-09-20 (100%, 1.8d) · 2026-09-23 (100%, 1.8d).
Severity: 43% of this company’s 53 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2022, 64% of 11 one-to-three-star reviews were 1★; in March 2024, 70% of 10.
Counted from July 2022 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.9 days between the experience and publishing their negative review (244 reviews record both dates).
US federal complaint record
The Consumer Financial Protection Bureau records 6 complaints against Heights Finance Corporation — most often attempts to collect debt not owed (2), problem with a company's investigation into an existing problem (2), repossession (2). see the CFPB database
Most-complained-about products: credit reporting or other personal consumer reports (2), debt collection (2), vehicle loan or lease (2).
100% of complaints received a company response within the CFPB’s timeliness standard. Closed as: closed with explanation (6).
Official US federal complaint records, separate from our review analysis.
Measured reply time: across 367 negative reviews that received a public reply, the median wait was 1.9 days — the company profile reports an average of 2 days.
Reply quality: of 367 company replies to negative reviews analysed, 15% engaged with the specific problem and 84% were generic templates.
Review provenance: 132 company-invited reviews in the recent window average 4.96★, while 142 organic (uninvited) reviews average 4.58★.
73% of its 263 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 34% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 480 of this company’s 21,842 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Heights Finance Corporation?
Support unhelpful
18 reports · 34% of complaintssteady“I never got a phone call . It’s mid October 2025 and still no title”
The company replied on 2025-10-14: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they won’t answer the phone!”
The company replied on 2026-09-14: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
“Now they give it to a debt collector and only in my name.”
The company replied on 2026-06-29: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
Support unreachable
10 reports · 19% of complaintsfalling“when I applied they never once called me back with a offer or to tell me I was denied.”
The company replied on 2025-10-23: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I never got a phone call . It’s mid October 2025 and still no title”
The company replied on 2025-10-14: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they won’t answer the phone!”
The company replied on 2026-09-14: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
Misleading pricing
9 reports · 17% of complaintsrising since 2026-05“The loan of $1957 demands payments of $585 monthly over 15 months which took my loan back to the original 54 months, this seems excessive.”
The company replied on 2026-07-09: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“the company tried to get me a consaldated loan for a 100000 with out telling there a bunch scam artist”
The company replied on 2026-08-10: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
“the payments had increased to $268 per month.”
The company replied on 2026-05-13: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
Aggressive collections
9 reports · 17% of complaintsfalling“Now they give it to a debt collector and only in my name.”
The company replied on 2026-06-29: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
“attorney is coming after us for $7400.00”
The company replied on 2026-02-13: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
“they will Harris you with lies about you and your account.”
The company replied on 2026-01-08: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
Other
8 reports · 15% of complaintsrising since 2026-05“she wanted our car and home for a 800 loan as collateral crazy no thank you will never go back to this place ever !!”
The company replied on 2026-06-19: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“My credit was run without my permission, even though I was just asking about rates.”
The company replied on 2026-03-17: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“NO ONE ever calls back and I never get the person handling my loan”
The company replied on 2026-02-03: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
Billing errors
4 reports · 8% of complaintsrising since 2026-05“the payments had increased to $268 per month.”
The company replied on 2026-05-13: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
“Already a member and I didn know it”
The company replied on 2026-05-05: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“these woman in this location don't seem to understand how it works. I find it bizarre that they want to question why you're a few days late on your payment but a few days isn't 10 days”
The company replied on 2026-09-18: “We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to [email protected] and a member of…”
Our classifier read this reply as a template response.
Compare Heights Finance Corporation with…
- Heights Finance Corporation vs Current
- Heights Finance Corporation vs Snap Finance
- Heights Finance Corporation vs aven.com
- Heights Finance Corporation vs Earnest
- Heights Finance Corporation vs Freedom Mortgage
- Heights Finance Corporation vs Sallie Mae
- Heights Finance Corporation vs Above Lending
- Heights Finance Corporation vs Strong Home Mortgage, LLC
- Heights Finance Corporation vs MPOWER Financing
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.