TranslateSwift: most-reported complaints
Automated analysis of 354 public Trustpilot reviews published 2024-03-14 to 2026-09-24. TrustScore 4.5 from 1,382 total reviews — see the Trustpilot page. Quick answer: is TranslateSwift legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with misleading pricing, which accounts for 35% of the 131 complaints identified across 354 reviews. Refund refusals are the second most common concern, cited in 33% of complaints, while overcharging and unhelpful support account for 25% and 18% respectively. The trend for misleading pricing and overcharging is rising, whereas refund refusal complaints are falling.
How to reach TranslateSwift
These are the contact details TranslateSwift publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1-800-876-6461, email [email protected], address 1111B S Governors Ave STE 3231, Dover, 19904, US.
The company claimed its Trustpilot profile on 2023-01-15, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-12. Trustpilot ranks it 8 of 18 in Translator. We last checked this profile on 2026-09-24 and found 11 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.6★ on Google (10 reviews)
TrustScore over time
4.6 → 4.5 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (33%, 15.2d) · 2026-08-24 (35%, 15.4d) · 2026-08-27 (35%, 15.4d) · 2026-08-31 (36%, 14.5d) · 2026-09-03 (34%, 12.7d) · 2026-09-08 (33%, 12.7d) · 2026-09-12 (31%, 12.7d) · 2026-09-15 (32%, 12.9d) · 2026-09-18 (31%, 12.9d) · 2026-09-21 (33%, 12.1d) · 2026-09-24 (32%, 12.1d).
Severity: 53% of this company’s 131 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.7 days between the experience and publishing their negative review (136 reviews record both dates).
What their policy promises
delivery promise: 24 hours
“One to three page document translations are delivered in 24 hours.”
delivery promise: less than 24 hours
“We also offer expedited options for less than 24 hours delivery.”
guarantee: 100% Guaranteed
“Our certified translations are acknowledged by NAATI, USCIS, all Government and Academic institutes as well as Universities.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 38 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 12 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 38 company replies to negative reviews analysed, 18% engaged with the specific problem and 5% were generic templates.
Review provenance: 195 company-invited reviews in the recent window average 4.89★, while 50 organic (uninvited) reviews average 2.92★.
68% of its 203 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 35% of this company’s complaints vs a 14% median across 35 ranked companies in its sector.
Review velocity: 507 of this company’s 1,382 Trustpilot reviews (37%) were written in the last 12 months.
What are the most common complaints about TranslateSwift?
Misleading pricing
46 reports · 35% of complaintsrising since 2025-12“i was charged a different amount from the quote i got, thinking i was charged in AU$ when in stead i was charged in US$”
6 readers marked this review helpful on Trustpilot.
“tried to keep 50% of my money as a cancellation fee!”
5 readers marked this review helpful on Trustpilot.
“Prices are displayed prominently in USD, while the fact that the currency is USD — not AUD — is disclosed only in very small text”
5 readers marked this review helpful on Trustpilot.
Refund refused
43 reports · 33% of complaintsfalling“they continued the translation and refused to provide a refund”
7 readers marked this review helpful on Trustpilot.
“They have taken my money and not sent my certificate.”
The company replied on 2024-05-19: “The customer has been abusive and told us to cancel the order. Then said they have filed a dispute with the bank so we marked the order as disputed and waiting further action. Then, the customer got…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“i was charged a different amount from the quote i got, thinking i was charged in AU$ when in stead i was charged in US$”
6 readers marked this review helpful on Trustpilot.
Overcharging
33 reports · 25% of complaintsrising since 2025-12“It was advertised as $27 USD, so it looked good.”
5 readers marked this review helpful on Trustpilot.
“demanded additional costs that were three times higher than the original price”
5 readers marked this review helpful on Trustpilot.
“I had to pay 55 dollars in total for one page but at the end, I got charged 87 $.”
5 readers marked this review helpful on Trustpilot.
Support unhelpful
23 reports · 18% of complaintsrising since 2025-12“I had to pay 55 dollars in total for one page but at the end, I got charged 87 $.”
5 readers marked this review helpful on Trustpilot.
“they will tell you they've initiated the cancellation request, but in reality, they don't do anything.”
The company replied on 2024-06-29: “Dear Anshul, Thank you for sharing your concern with us. This customer placed an urgent order for NAATI-certified translation to be delivered within 24 hours. The order was assigned and translated…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“Customer support is terrible and they just give generic responses and muck you around.”
4 readers marked this review helpful on Trustpilot.
Not as described
19 reports · 14% of complaintsfalling“They refuse to respond to customer service complaints, they block clients complaining from contacting them”
5 readers marked this review helpful on Trustpilot.
“MISTRANSLATIONS and OMISSIONS that took several emails back and forth to correct”
4 readers marked this review helpful on Trustpilot.
“translations from this organisation are not accepted or recognised”
4 readers marked this review helpful on Trustpilot.
Support unreachable
15 reports · 12% of complaintssteady“They refuse to respond to customer service complaints, they block clients complaining from contacting them”
5 readers marked this review helpful on Trustpilot.
“it's nowhere clearly mentioned that they charge in USD”
4 readers marked this review helpful on Trustpilot.
“to translate a 3 page birth certificate $280 dollars is way out of proportion”
4 readers marked this review helpful on Trustpilot.
Compare TranslateSwift with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.