Afro International: most-reported complaints
Automated analysis of 266 public Trustpilot reviews published 2025-05-26 to 2026-08-19. TrustScore 4.7 from 9,121 total reviews — see the Trustpilot page. Quick answer: is Afro International legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 35% of the 51 complaints identified in 266 reviews. Account and app problems are the second most frequent issue, cited in 26% of complaints, while other unspecified issues make up 24%. Billing errors, such as failed money transfers, were reported in 12% of complaints. Trends indicate that reports of unhelpful support and app issues are falling, whereas other issues are rising.
How to reach Afro International
These are the contact details Afro International publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone USA +1 (202) 999 3357 UK/Europe +44 (0) 20 3322 3563, email [email protected], address USA: 6475 New Hampshire Ave, Suite # C504H, Hyattsville, Maryland, 20783, United States, UK: Pentax House, South Hill Avenue, Northolt Road, Harrow, Middlesex, London, HA2 0DU, GB.
The company claimed its Trustpilot profile on 2017-01-09 and uses Trustpilot’s paid features. Trustpilot ranks it 22 of 45 in Money Transfer Service. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3★ on Google (3 reviews)
TrustScore over time
4.7 → 4.7 across 7 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d).
Severity: 14% of this company’s 51 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2022, 64% of 11 one-to-three-star reviews were 1★; in July 2026, 80% of 10.
Counted from March 2022 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.4 days between the experience and publishing their negative review (276 reviews record both dates).
Reply quality: of 21 company replies to negative reviews analysed, 43% engaged with the specific problem and 29% were generic templates.
11% of its 172 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 35% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 943 of this company’s 9,121 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about Afro International?
Support unhelpful
18 reports · 35% of complaintsfalling“The boy was so rude and asked me if I want to cancel the transaction”
“I made a complaint through customer care. No one spoke to me about it.”
“issue with the app and no body I spoke to was able to help”
Account/app problems
13 reports · 26% of complaintsfalling“issue with the app and no body I spoke to was able to help”
“tried to send money for the past months through the app but it seems like the app is not working”
“I contacted your office several times with no response”
Other
12 reports · 24% of complaintsrising since 2026-04“they cannot pick up the money n”
“They keep holding up my transactions because of my location. I will send money to but Afrointernational won’t release the money.”
“My experience is very bad when it comes to sending money to my love ones via Afro international.”
Billing errors
6 reports · 12% of complaintssteady“I sent money to my family in Freetown but the recipient never receive the money.”
“the recipient has been unable to collect the money”
“I sent money and they let the person stayed for an hour and the money was not paid to her.”
Support unreachable
5 reports · 10% of complaintsrising since 2026-04“I contacted your office several times with no response”
“I’ve been calling customer service for 3days no body answer the phone”
“you’re lucky if they pick up on the third try”
Refunds delayed
2 reports · 4% of complaintssteady“No logical explanation from the personnel nor apology as to why my transaction was not completed”
“My money was held onto from the 14th January.”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-02.