E.ON Sverige: most-reported complaints
Automated analysis of 35 public Trustpilot reviews published 2016-02-12 to 2026-05-11. TrustScore 2.6 from 709 total reviews — see the Trustpilot page. Quick answer: is E.ON Sverige legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 35 Trustpilot reviews analysed, the most-reported issues with E.ON Sverige were: Support unhelpful (16 reports), Billing errors (12 reports), Overcharging (6 reports). There are not enough reviews to establish a trend.
How to reach E.ON Sverige
These are the contact details E.ON Sverige publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 0771-22 24 24, email [email protected], address Carlsgatan 22, Malmö, 211 20, SE.
The company claimed its Trustpilot profile on 2019-04-11 and last replied to a negative review on 2026-09-21. Trustpilot ranks it 7 of 7 in Electric Utility Company. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 1.6★ on Google (0 reviews)
TrustScore over time
2.2 → 2.6 across 9 census measurements since 2026-08-24. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (99%, 3.0d) · 2026-09-02 (97%, 2.0d) · 2026-09-05 (99%, 2.0d) · 2026-09-08 (97%, 2.0d) · 2026-09-11 (99%, 1.9d) · 2026-09-14 (98%, 1.9d) · 2026-09-20 (98%, 1.9d) · 2026-09-23 (99%, 1.9d) · 2026-09-27 (99%, 1.9d).
Severity: 33% of this company’s 30 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
E.ON operates in 5 markets we track — compare its complaint mix by country.
Sector benchmark: support unhelpful makes up 53% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 135 of this company’s 709 Trustpilot reviews (19%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about E.ON Sverige?
Support unhelpful
16 reports · 53% of complaints“Their app is a mess. It's down a large percentage of time and old invoices with incorrect information stay on there even when customer services are contacted.”
The company replied on 2026-05-12: “Hi, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. What you describe regarding both the customer service interaction and the issues with the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“No hot water for seven weeks and counting.”
1 reader marked this review helpful on Trustpilot.
“Waited 15mins only to be hung up on. Next 10mins only to be resent into the queue again because they couldn't help me in English”
The company replied on 2026-04-13: “Hi, We’re really sorry to hear about your experience, this is not the level of service we strive to provide. We understand how frustrating it must be to wait in line and then not receive the help you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
12 reports · 40% of complaints“send bills to dead people”
“They choose too bulk my bills and send them too Incasso.”
“you send me a bill every month, 2,000 kronor.”
1 reader marked this review helpful on Trustpilot.
Overcharging
6 reports · 20% of complaints“Their app is a mess. It's down a large percentage of time and old invoices with incorrect information stay on there even when customer services are contacted.”
The company replied on 2026-05-12: “Hi, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. What you describe regarding both the customer service interaction and the issues with the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“your bill jumps by thousands”
1 reader marked this review helpful on Trustpilot.
“We will not send anyone out to you unless you have completely run out of electricity”
1 reader marked this review helpful on Trustpilot.
Support unreachable
5 reports · 17% of complaints“send bills to dead people”
“We will not send anyone out to you unless you have completely run out of electricity”
1 reader marked this review helpful on Trustpilot.
“Customer care not responding”
Aggressive collections
3 reports · 10% of complaints“They choose too bulk my bills and send them too Incasso.”
“They Send it to inkasso to Pay more money greedy company”
Account/app problems
2 reports · 7% of complaints“Their app is a mess. It's down a large percentage of time and old invoices with incorrect information stay on there even when customer services are contacted.”
The company replied on 2026-05-12: “Hi, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. What you describe regarding both the customer service interaction and the issues with the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“tried signing direct debit gets error message twice”
The company replied on 2026-02-17: “Hi Björn, We’re really sorry to hear about your experience, especially the issues with the direct debit registration and that you felt the matter wasn’t resolved when contacting customer service.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.