GitHub: most-reported complaints
- Complaints in recent reviews
- 76% of 106 recent reviews analysed
- Most-reported issue
- Account/app problems 47% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.8 from 284 total reviews
- Review window analysed
- 2025-02-04 to 2026-11-02 106 reviews
- Sector
- Telecoms & IT
Automated analysis of 106 public Trustpilot reviews published 2025-02-04 to 2026-11-02. TrustScore 1.8 from 284 total reviews — see the Trustpilot page. Quick answer: is GitHub legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and application problems, citing issues such as having their entire account blocked. Support accessibility is another frequent concern, with many users stating that help was unreachable or unhelpful during their attempts to resolve issues. Billing errors were also mentioned, with some reviewers noting that their accounts were disabled due to these charges. The trend for account issues is rising, while reports regarding support and billing remain flat.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about GitHub?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Account/app problems | 47% | 38 | rising since 2026-05 | |
| Support unreachable | 46% | 37 | steady | |
| Support unhelpful | 15% | 12 | steady | |
| Billing errors | 12% | 10 | steady | |
| Overcharging | 10% | 8 | rising since 2026-05 | |
| Subscription trap | 9% | 7 | falling |
Account/app problems
38 reports · 47% of complaints“blocked my entire account.”
3 readers marked this review helpful on Trustpilot.
“I’m honestly losing my mind trying to create a simple GitHub account.”
3 readers marked this review helpful on Trustpilot.
“THEY HAVE LIKE A MILLION CAPTCHAS IT WILL TAKE ALL DAY”
2 readers marked this review helpful on Trustpilot.
Support unreachable
37 reports · 46% of complaints“my account was disabled due to a billing error, and I’ve been locked out of Copilot ever since.”
3 readers marked this review helpful on Trustpilot.
“they offered one month free trial, after 6 hours they charged me for one month trial”
2 readers marked this review helpful on Trustpilot.
“My GitHub account was suspended without any concrete explanation of what activity was considered problematic.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
12 reports · 15% of complaints“blocked my entire account.”
3 readers marked this review helpful on Trustpilot.
“they dont care that it does not work and will not help me.”
2 readers marked this review helpful on Trustpilot.
“GitHub's customer support is an absolute joke”
1 reader marked this review helpful on Trustpilot.
Billing errors
10 reports · 12% of complaints“my account was disabled due to a billing error, and I’ve been locked out of Copilot ever since.”
3 readers marked this review helpful on Trustpilot.
“they offered one month free trial, after 6 hours they charged me for one month trial”
2 readers marked this review helpful on Trustpilot.
“They charged me for it and when I contacted them 3 times to ask for a refund they never acknowledged me at all”
1 reader marked this review helpful on Trustpilot.
Overcharging
8 reports · 10% of complaints“they charge you for a down service, if they go down and you request you still get charged even though your not getting any results”
1 reader marked this review helpful on Trustpilot.
“limit that premium feature with additional costs after reaching 1500 tokens”
1 reader marked this review helpful on Trustpilot.
“Supposed to get 30 days free but was charged straightaway”
1 reader marked this review helpful on Trustpilot.
Subscription trap
7 reports · 9% of complaints“prevent you from cancelling.”
1 reader marked this review helpful on Trustpilot.
“I topped up my mobile only to be charged an additional 49 euros as a subscription”
1 reader marked this review helpful on Trustpilot.
“They imeadiately charged me for the free trial 10USD”
1 reader marked this review helpful on Trustpilot.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
1.9 → 1.8 across 7 census measurements since 2026-10-05. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 7 dated readings
2026-10-05 (0%, 0.0d) · 2026-10-08 (0%, 0.0d) · 2026-10-11 (0%, 0.0d) · 2026-10-14 (0%, 0.0d) · 2026-10-20 (0%, 0.0d) · 2026-10-26 (0%, 0.0d) · 2026-11-04 (0%, 0.0d).
Severity: 48% of this company’s 81 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.2 days between the experience and publishing their negative review (83 reviews record both dates).
Sector benchmark: account/app problems makes up 47% of this company’s complaints vs a 17% median across 61 ranked companies in its sector.
Review velocity: 91 of this company’s 284 Trustpilot reviews (32%) were written in the last 12 months.
Other UK companies with evidenced “Account/app problems” complaints
See all companies by issue: Account/app problems · Support unreachable · Support unhelpful · Billing errors · Overcharging · Subscription trap · Sector table: Telecoms & IT in the UK
Compare GitHub with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-04.