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Allscreens Nationwide Ltd: most-reported complaints

Complaints in recent reviews
12% of 59 recent reviews analysed
Most-reported issue
Support unhelpful 71% of complaints
Company replies
0% of negative reviews, typically within a day
TrustScore
4.5 from 61 total reviews
Review window analysed
2023-01-05 to 2026-09-16 59 reviews
Sector
Retail

Automated analysis of 59 public Trustpilot reviews published 2023-01-05 to 2026-09-16. TrustScore 4.5 from 61 total reviews — see the Trustpilot page. Quick answer: is Allscreens Nationwide Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.

Reviewers most often report issues with customer support, specifically citing instances where staff were unhelpful or unreachable. Out of seven identified complaints, five reports (71%) described support as unhelpful, such as when a warranty replacement was refused. Two reports (29%) highlighted that support was unreachable, with customers noting repeated promises to fix issues that were not met. A clear trend cannot be established due to the limited number of reviews.

Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.

Not enough reviews to establish a trend.

What are the most common complaints about Allscreens Nationwide Ltd?

Complaint categories for Allscreens Nationwide Ltd, with share, count, trend and monthly pattern
IssueShareCountTrendBy month
Support unhelpful
71%
5
Support unreachable
29%
2

Support unhelpful

5 reports · 71% of complaints
“flatly refused to replace the screen under warranty.”
1-star review · 2023-08-06 · Trustpilot · Verbatim · classified as a severe complaint

The company replied on 2025-01-30: “Hi, 1-3 Star We are sorry that the service you received didn’t meet your expectations. Customer satisfaction is our primary concern and we are constantly working hard to improve our customer…”

Our classifier read this reply as a template response.

1 reader marked this review helpful on Trustpilot.

“Been promised on MULTIPLE!!!! occasions that issue is going to be rectified within next few days.”
1-star review · 2023-03-09 · Trustpilot · Verbatim · classified as a severe complaint

The company replied on 2025-01-30: “Hi, 1-3 Star We are sorry that the service you received didn’t meet your expectations. Customer satisfaction is our primary concern and we are constantly working hard to improve our customer…”

Our classifier read this reply as a template response.

1 reader marked this review helpful on Trustpilot.

“promise of a return call but no payment”
1-star review · 2026-06-10 · Trustpilot · Verbatim · classified as a severe complaint

Support unreachable

2 reports · 29% of complaints
“Been promised on MULTIPLE!!!! occasions that issue is going to be rectified within next few days.”
1-star review · 2023-03-09 · Trustpilot · Verbatim · classified as a severe complaint

The company replied on 2025-01-30: “Hi, 1-3 Star We are sorry that the service you received didn’t meet your expectations. Customer satisfaction is our primary concern and we are constantly working hard to improve our customer…”

Our classifier read this reply as a template response.

1 reader marked this review helpful on Trustpilot.

“Slow, unresponsive and no email address to submit complaints.”
1-star review · 2024-02-05 · Trustpilot · Verbatim · classified as a severe complaint

The company replied on 2025-01-30: “Hi, 1-3 Star We are sorry that the service you received didn’t meet your expectations. Customer satisfaction is our primary concern and we are constantly working hard to improve our customer…”

Our classifier read this reply as a template response.

7complaints identified
12%of recent reviews analysed
0%of negative reviews get a company reply, typically within a day

The company claimed its Trustpilot profile on 2021-02-03 and uses Trustpilot’s paid features. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.

Companies House: ALLSCREENS NATIONWIDE LIMITED (no. 04797846), active, incorporated 2003 (23.3 years); next accounts due 2026-12-29, last accounts filed 2026-04-13, 2 registered charges. 6 current officers (9 on record historically), 1 resignation in the last 24 months; 8 filings in the last 12 months (84 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.

In the accounts to 2025-03-31, audited by Duncan & Toplis Audit Limited, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “Material uncertainty relating to going concernWe draw attention to Note 1.2 in the financial statements, which indicates that the company incurred a net loss of £1,778,984 during the year ended 31 March 2025 and, as of that date, had net current liabilities of £2,352,517 and net liabilities of £1,266,569. As stated in Note 1.2, these events or conditions, along with other matters as set forth in Note 1.2, indicate that a material uncertainty exists that may cast significant doubt on the company’s ability to continue as a going concern.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed. Source: Allscreens Nationwide Ltd’s filings read on Company Register Intel.

Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.

Elsewhere: 4.8★ on Google (165 reviews, as of November 2026)

TrustScore over time

TrustScore history: 2026-09-29 4.4 → 2026-11-01 4.54.44.54.52026-09-292026-10-292026-11-014.5

4.4 → 4.5 across 3 census measurements since 2026-09-29. Our own record, independent of Trustpilot’s display.

Reply behaviour over time

Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:

Show all 3 dated readings

2026-09-29 (0%, 0.0d) · 2026-10-29 (0%, 0.0d) · 2026-11-01 (0%, 0.0d).

43% of its 53 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.

Sector benchmark: support unhelpful makes up 71% of this company’s complaints vs a 19% median across 193 ranked companies in its sector.

Review velocity: 20 of this company’s 61 Trustpilot reviews (33%) were written in the last 12 months.

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-29.