Quandoo: most-reported complaints
Automated analysis of 269 public Trustpilot reviews published 2016-08-27 to 2026-07-18. TrustScore 4.7 from 1,125 total reviews — see the Trustpilot page. Quick answer: is Quandoo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 32% of the 169 identified complaints. Support-related concerns are also frequent, with 15% of complaints citing unreachable support and 13% describing support as unhelpful. Additionally, 12% of complaints involve misleading pricing, such as unexpected contract renewals.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2018-10-10. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: QUANDOO UK LTD (no. 08882094), active, incorporated 2014 (12.6 years); next accounts due 2027-09-30, last accounts filed 2026-08-20. 2 current officers (13 on record historically), 1 resignation in the last 24 months; 3 filings in the last 12 months (94 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
In the accounts to 2025-12-31, audited by Ecovis Wingrave Yeats LLP, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “In March 2026, the Quandoo Group announced its decision to cease operations. The platform is expected to cease trading on 30 September 2026, with the Group's remaining infrastructure being permanently shut down by 31 December 2026. Accordingly, the directors intend to place the Company into liquidation and the financial statements have therefore been prepared on a basis other than that of going concern.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 32% of this company’s 169 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
48% of its 87 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 32% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 142 of this company’s 1,125 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about Quandoo?
Other
54 reports · 32% of complaintsrising since 2021-09“it is difficult to understand how they are still trading!”
4 readers marked this review helpful on Trustpilot.
“added a 20% VAT to the £2 which wasn't mentioned”
3 readers marked this review helpful on Trustpilot.
“there is NO unsubscribe option”
3 readers marked this review helpful on Trustpilot.
Support unreachable
26 reports · 15% of complaintssteady“incorrect billing (which they still haven't fixed), dodgy contract interpretation, and then complete stone-walling from billing”
3 readers marked this review helpful on Trustpilot.
“after few days they started charged me $450 through direct debit.”
3 readers marked this review helpful on Trustpilot.
“Not a hope in hell of contacting someone to beg for them to remove my restaurant”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
22 reports · 13% of complaintsfalling“They will not let you out of their contract & are not helpful at all.”
3 readers marked this review helpful on Trustpilot.
“Will try and scam you for bookings that weren’t taken”
3 readers marked this review helpful on Trustpilot.
“the promise in the promotion was unreal. After contacting the company thier arrogant staff keep finding excuses and ignored the complain.”
3 readers marked this review helpful on Trustpilot.
Misleading pricing
20 reports · 12% of complaintsfalling“your contract has already renewed itself for an additional 12 months”
4 readers marked this review helpful on Trustpilot.
“they show you misleading picture while signing contracts”
3 readers marked this review helpful on Trustpilot.
“the promise in the promotion was unreal. After contacting the company thier arrogant staff keep finding excuses and ignored the complain.”
3 readers marked this review helpful on Trustpilot.
Billing errors
15 reports · 9% of complaintssteady“They immediately took £169 out of our account”
4 readers marked this review helpful on Trustpilot.
“incorrect billing (which they still haven't fixed), dodgy contract interpretation, and then complete stone-walling from billing”
3 readers marked this review helpful on Trustpilot.
“Will try and scam you for bookings that weren’t taken”
3 readers marked this review helpful on Trustpilot.
Overcharging
15 reports · 9% of complaintssteady“They will charge you and not let you off contract.”
5 readers marked this review helpful on Trustpilot.
“They will not let you out of their contract & are not helpful at all.”
3 readers marked this review helpful on Trustpilot.
“after few days they started charged me $450 through direct debit.”
3 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.