The Inverter Store: most-reported complaints
Automated analysis of 334 public Trustpilot reviews published 2019-02-25 to 2026-08-22. TrustScore 4.5 from 1,261 total reviews — see the Trustpilot page. Quick answer: is The Inverter Store legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 36% of the 143 complaints identified in 334 reviews. Support being unhelpful was the second most common concern, cited in 30% of complaints, while delivery failures represented 17% of the total. Refund refusals made up the remaining 10% of reported issues. Trends for faulty products and unhelpful support remained flat, whereas delivery failures showed a rising trend and refund refusals showed a falling trend.
How to reach The Inverter Store
These are the contact details The Inverter Store publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 8884178673, email [email protected], address 9550 Gateway Drive, Reno, 89521, US.
The company claimed its Trustpilot profile on 2019-02-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-20. Trustpilot ranks it 8 of 16 in Battery Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.5 → 4.5 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (80%, 0.5d) · 2026-08-24 (83%, 0.4d) · 2026-09-08 (83%, 0.4d) · 2026-09-12 (83%, 0.4d) · 2026-09-18 (83%, 0.4d).
Severity: 17% of this company’s 143 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 15.0 days between the experience and publishing their negative review (53 reviews record both dates).
Measured reply time: across 132 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 132 company replies to negative reviews analysed, 43% engaged with the specific problem and 12% were generic templates.
52% of its 174 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 36% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 69 of this company’s 1,261 Trustpilot reviews (5%) were written in the last 12 months.
What are the most common complaints about The Inverter Store?
Faulty product
51 reports · 36% of complaintssteady“Received a dead on arrival unit.”
The company replied on 2021-07-01: “Thank you for sharing your experience. We are sorry to hear that you are unhappy with your experience. Unfortunately our return policy does not cover the cost of shipping.”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“inverter was defective right out of the box”
The company replied on 2021-03-19: “Thank you for sharing your experience. It is our understanding the technical support team has reached out to you again about this matter. We hope that you feel that they were able to address your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Ruined almost everything in my house that had a transformer or coil in it.”
The company replied on 2019-03-27: “Thank you for taking time to review your experience. We have sold thousands of this unit over the years and this is the first time we have had a customer report an issue like this. Our records do…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
43 reports · 30% of complaintssteady“inverter was defective right out of the box”
The company replied on 2021-03-19: “Thank you for sharing your experience. It is our understanding the technical support team has reached out to you again about this matter. We hope that you feel that they were able to address your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Bought a 220 single phase inverter which failed for my well. Kept dropping out, It failed.”
The company replied on 2019-03-13: “Thank you for taking the time to review your experience. We are sorry to hear that you were unhappy with your inverter. Our records show that the inverter you had serviced with us was a modified sine…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“it arrived damaged and NO ONE WOULD take responsibility for it.”
The company replied on 2019-02-26: “We strive to recommend the best product based on the information we are given. We researched your return and it appears Fedex denied your claim for improper packaging. Although we were not the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Delivery failed
24 reports · 17% of complaintsrising since 2023-08“Never received my order!”
The company replied on 2020-11-30: “We apologize for the delay. An e-mail was sent to you on 10-12-20 advising that this kit was on back order and would ship in November. Your kit was shipped as soon as the components were available.…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“Raise Elias of repair (AIMS Power) who I called to see if repaired(almost a week later), she said she couldn't find it!”
The company replied on 2020-09-02: “Thank you for leaving a review. There have been several updates and emails/phone calls to you since this review was left 2 days ago. We have your inverter. We did not lose it. UPS chose to leave the…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“it arrived damaged and NO ONE WOULD take responsibility for it.”
The company replied on 2019-02-26: “We strive to recommend the best product based on the information we are given. We researched your return and it appears Fedex denied your claim for improper packaging. Although we were not the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Refund refused
15 reports · 10% of complaintsfalling“Received a dead on arrival unit.”
The company replied on 2021-07-01: “Thank you for sharing your experience. We are sorry to hear that you are unhappy with your experience. Unfortunately our return policy does not cover the cost of shipping.”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“the inverter store is not willing to refund the remaining $500 and will not even return a call or email.”
The company replied on 2021-03-25: “Thank you for sharing your experience. The inverter was shipped to you safely in a reinforced cardboard box with specially designed packing material to insure it is delivered without damage. When it…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“inverter was defective right out of the box”
The company replied on 2021-03-19: “Thank you for sharing your experience. It is our understanding the technical support team has reached out to you again about this matter. We hope that you feel that they were able to address your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unreachable
15 reports · 10% of complaintsfalling“the inverter store is not willing to refund the remaining $500 and will not even return a call or email.”
The company replied on 2021-03-25: “Thank you for sharing your experience. The inverter was shipped to you safely in a reinforced cardboard box with specially designed packing material to insure it is delivered without damage. When it…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“never heard of you back”
The company replied on 2020-01-29: “Thank you for bringing this to our attention. After researching with AIMS and our system, we don't have any emails or phone calls. We apologize. We will contact you and get this resolved for you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“The inverter does not work. These scum have done nothing to replace their junk yet.”
The company replied on 2020-05-18: “Thank you for contacting us. The AIMS Power team has tried to reach out to you on two separate occasions by e-mail with no response. The first e-mail was sent on Monday 5-11-20 at 1:32 PM Pacific…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Not as described
12 reports · 8% of complaintssteady“Huge flaw with inverter not listed on the website”
The company replied on 2019-03-04: “Thank you for taking the time to review your experience. The specifications for this inverter are always available online in our product specs page and the online product manual. We are also…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“It was NO WAY going to fit my small panels.”
The company replied on 2021-08-03: “We are sorry to hear you have had difficulty with this bracket. The specifications and sizing are listed on our website and our staff does their best to answer customer questions based on the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“sold me the wrong equipment and refuse to fix the issue”
The company replied on 2019-03-05: “We're very sorry to hear about your experience with us. We appreciate the feedback and we take it very seriously. It appears you purchased the largest inverter charger we offer at 12KW, with a 36KW…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Compare The Inverter Store with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.