Manor FX: most-reported complaints
Automated analysis of 286 public Trustpilot reviews published 2023-02-14 to 2026-09-01. TrustScore 4.9 from 2,765 total reviews — see the Trustpilot page. Quick answer: is Manor FX legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with overcharging, which accounted for 32% of the 28 complaints identified in the analyzed period. Misleading pricing and late delivery were each reported by 14% of complainers, while unhelpful support made up 11% of the feedback. Specific concerns included unexpected transaction fees, uncompetitive exchange rates, and errors in money transfers. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Manor FX
These are the contact details Manor FX publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 08000309499, email [email protected], address Unit 1 Portland Business Centre, Manor House Lane, Datchet, SL3 9EG, GB.
The company claimed its Trustpilot profile on 2019-11-11, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-18. Trustpilot ranks it 11 of 34 in Currency Exchange Service. We last checked this profile on 2026-09-24 and found 13 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (76 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.4d) · 2026-08-15 (100%, 0.4d) · 2026-08-18 (100%, 0.4d) · 2026-08-21 (100%, 0.3d) · 2026-08-24 (100%, 0.3d) · 2026-08-27 (100%, 0.3d) · 2026-08-30 (100%, 0.3d) · 2026-09-02 (100%, 0.4d) · 2026-09-08 (100%, 0.4d) · 2026-09-12 (100%, 0.4d) · 2026-09-15 (100%, 0.4d) · 2026-09-18 (100%, 0.4d) · 2026-09-21 (100%, 0.4d) · 2026-09-24 (100%, 0.4d).
Severity: 14% of this company’s 28 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 8.0 days between the experience and publishing their negative review (34 reviews record both dates).
What their policy promises
support availability: Monday to Friday 9am to 5pm GMT
“Our office hours are from Monday to Friday 9am to 5pm GMT.”
support availability: no call recording
“We do not record calls.”
support availability: weekly
“Voice messages are deleted weekly.”
support availability: monthly
“Call logs and text messages are deleted on a monthly basis.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 26 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 26 company replies to negative reviews analysed, 73% engaged with the specific problem and 4% were generic templates.
Review provenance: 272 company-invited reviews in the recent window average 4.93★, while 33 organic (uninvited) reviews average 5.00★.
11% of its 292 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 32% of this company’s complaints vs a 12% median across 105 ranked companies in its sector.
Review velocity: 782 of this company’s 2,765 Trustpilot reviews (28%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Manor FX?
Overcharging
9 reports · 32% of complaints“disappointing to be charged for the transaction fee on top without prior awareness.”
The company replied on 2026-02-05: “Hi there Anna, I am sorry to hear that you found there to be transaction fees, we do not charge this. I have called you and left a VM explaining all we charge is for the postage, which amounted to…”
Our classifier read this reply as a substantive response.
“it’s a pity I had to put up a battle to achieve this.”
The company replied on 2025-11-13: “Hi Stephen, I am glad after speaking on the phone today we could rectify your dissatisfaction. Regards Angie”
Our classifier read this reply as a substantive response.
“lost the best part of £150 on exchange rate.”
The company replied on 2025-11-12: “Good Afternoon Mr. Wright, Thank you for taking my call today, my apologies that it was showing as suspected Spam. This is a matter that we have never had brought to our attention before and I can…”
Our classifier read this reply as a deflection.
Misleading pricing
4 reports · 14% of complaints“Really uncompetitive rates , £100 or money gave me £50 of currency , search for a better company first”
The company replied on 2025-09-03: “Hello Thomas, We've asked for more information as we cannot link your name to an active order. If you have a query or any feedback, please feel free to get in touch via email or on the phone. We…”
Our classifier read this reply as a deflection.
“around 40% commission (and again when converting back) is expensive.”
The company replied on 2025-06-18: “Hello Nick, Thank you for your order and feedback. Regarding your comment on the exchange rate, I'd like to provide some context. For the specific currency you purchased, we offer the most…”
Our classifier read this reply as a substantive response.
“I was there to get a good deal and unfortunately I didn’t get one.”
The company replied on 2024-09-14: “Hi Jack, Thanks for your review. Yes, at the moment the rate for Russian Rubles isn't the greatest, which is related to Russia's war in Ukraine. We do our best to keep the currency available for…”
Our classifier read this reply as a substantive response.
Delivery late
4 reports · 14% of complaints“Late delivery 2 days late”
The company replied on 2026-01-07: “Dear Lee, Please accept our sincerest apologies for the delay in your delivery and the frustration this has caused, particularly so close to your holiday. We fully understand how stressful it is when…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Guaranteed delivery? It didn't arrive on time”
The company replied on 2025-12-18: “Hi Chantal, Thank you for responding to my email so I could get a clear perspective on your experience. It is clear the Royal Mail, having encountered a "problem in your area" only delivered the item…”
Our classifier read this reply as a substantive response.
“My currency order was supposed to arrive today so I called the company only to be told that they can't fulfil the order!”
The company replied on 2023-03-13: “Hi Hayley, We called your mobile quite a few times but couldn't get through to you. Check your voice messages (and the five missed calls, that's us). As explained in my email (please check) and in…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unhelpful
3 reports · 11% of complaints“They counted my money wrong and sent me less money.”
The company replied on 2026-03-27: “Hi Sophie, I am sorry to hear that you found your experience with Manor FX disappointing. I can assure you that we have very strict protocols and procedures in place with all discrepancies and…”
Our classifier read this reply as a substantive response.
“lost the best part of £150 on exchange rate.”
The company replied on 2025-11-12: “Good Afternoon Mr. Wright, Thank you for taking my call today, my apologies that it was showing as suspected Spam. This is a matter that we have never had brought to our attention before and I can…”
Our classifier read this reply as a deflection.
“I can sometimes understand what you try and tell me on the screen, sometimes I cant”
The company replied on 2026-04-27: “HI Anthony, Thanks for your feedback. We’re really glad to hear that you can sometimes understand what’s shown, and we’re sorry it isn’t always clear. If you ever need help, we’re always just a call…”
Our classifier read this reply as a template response.
Billing errors
3 reports · 11% of complaints“Currency delivered but two lots of bank deductions , one unexplained”
The company replied on 2026-08-18: “Dear Sarah, I have emailed you, so you can reply directly and send over the previous emails you mentioned. I look forward to hearing from you and getting this clarified. Klaudia . . . . . . Dear…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They counted my money wrong and sent me less money.”
The company replied on 2026-03-27: “Hi Sophie, I am sorry to hear that you found your experience with Manor FX disappointing. I can assure you that we have very strict protocols and procedures in place with all discrepancies and…”
Our classifier read this reply as a substantive response.
“I didn’t get anything from you but you took my money!!!”
The company replied on 2024-07-29: “Hello Tatiana, A pleasure to speak with you a moment ago. Good to hear that you have since received the payment. As explained the initial payment we sent on 22/7 was blocked by the bank, linked to…”
Our classifier read this reply as a substantive response.
Other
3 reports · 11% of complaints“I did ask for a mix but got no high dollar bills ,”
The company replied on 2025-04-14: “Hello Leslie, We'll give you a call to resolve this. We did indeed include the small Belize and Cayman dollar bills as requested. Best regards Mario”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Bad point was that they included a handful of notes that had a value of 1p and 0.5p.”
“Dislike sending me very small value Ruble Bills eg 10, 20 & 50 Rubles.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.