VisitorsCoverage Inc.: most-reported complaints
Automated analysis of 356 public Trustpilot reviews published 2022-09-15 to 2026-09-14. TrustScore 4.7 from 7,070 total reviews — see the Trustpilot page. Quick answer: is VisitorsCoverage Inc. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app functionality, citing problems such as unexplained credit card declines. Other frequent complaints involve the website's usability, with users describing the interface as difficult to navigate. Misleading pricing is also a common concern, particularly regarding discrepancies between advertised coverage for pre-existing conditions and actual policy terms. Additionally, some reviewers express frustration with warranty disputes, noting that claims are denied based on specific company rules.
How to reach VisitorsCoverage Inc.
These are the contact details VisitorsCoverage Inc. publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1.866.384.9104, email [email protected], address 2350 Mission College Blvd, STE 1140, Santa Clara, 95054, US.
The company claimed its Trustpilot profile on 2015-04-23, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-07-24. Trustpilot ranks it 8 of 29 in Travel Insurance Company. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.6★ on Google (620 reviews)
TrustScore over time
4.7 → 4.7 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (100%, 0.1d) · 2026-08-20 (100%, 0.1d) · 2026-08-24 (100%, 0.1d) · 2026-08-27 (100%, 0.1d) · 2026-08-30 (100%, 0.1d) · 2026-09-02 (100%, 0.1d) · 2026-09-05 (100%, 0.1d) · 2026-09-08 (100%, 0.1d) · 2026-09-11 (100%, 0.1d) · 2026-09-14 (100%, 0.1d) · 2026-09-17 (100%, 0.1d) · 2026-09-20 (100%, 0.1d) · 2026-09-24 (100%, 0.1d).
Severity: 21% of this company’s 117 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (141 reviews record both dates).
Measured reply time: across 345 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 345 company replies to negative reviews analysed, 46% engaged with the specific problem and 31% were generic templates.
45% of its 202 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 28% of this company’s complaints vs a 11% median across 67 ranked companies in its sector.
Review velocity: 306 of this company’s 7,070 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about VisitorsCoverage Inc.?
Account/app problems
33 reports · 28% of complaintssteady“Initially, declined a perfectly good credit card with no adequate explanation.”
The company replied on 2025-09-26: “We are sorry to hear there may have been some difficulty while completing the application, and can see your purchase went through successfully. Occasionally, even valid cards may be declined due to…”
Our classifier read this reply as a substantive response.
3 readers marked this review helpful on Trustpilot.
“The various to be filled out would not carry over from page to page.”
The company replied on 2022-11-07: “We are sorry to hear there may have been some difficulty navigating our website with your technological device. Our team of licensed insurance specialists have reached out to you personally to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Takes me in loops. Have to restart. Have to renter info even though it says it was saved.”
The company replied on 2026-04-20: “Our team has contacted you directly for further assistance. We're able to confirm that you were able to successfully purchase a policy. If you have any questions, you may also reach us at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
24 reports · 20% of complaintsrising since 2025-05“Trash website, hard to use, information architecture is poor and keyboard controls is super bad.”
The company replied on 2023-05-01: “We are constantly working to optimize the design and usability for all of our customers. Our team of licensed insurance specialists have reached out to you personally to better understand your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Very frustrating experience”
The company replied on 2026-03-24: “For some policies, when purchasing coverage for two travelers where one is over 65 and the other is under 65, the coverage limits vary based on age group. This is why the policies need to be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I did not recived my insurance conclusion in mail”
The company replied on 2025-11-17: “Have you tried checking your spam box? We’re showing that the purchase confirmation was successfully delivered. Our Customer Success team has emailed you the policy confirmations, digital ID cards,…”
Our classifier read this reply as a deflection.
Misleading pricing
21 reports · 18% of complaintssteady“Advertised that an acute onset of a pre-existing condition IS COVERED but in the actual email, it says otherwise.”
The company replied on 2024-12-19: “We reviewed your policy and are pleased to confirm it includes coverage for acute onset of a pre-existing condition. This is outlined in our quoting tool, application, and the policy's description of…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“nowhere did the website or the brochure mentioned that pregnancy related care wasn’t covered.”
The company replied on 2024-09-07: “Travel medical insurance covers unexpected accidents and illnesses during your trip but typically excludes routine care, pregnancy, and pre-existing conditions. However, some of our plans offer…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“the insurance company denied any refund as the tenure that was being upsell to me was the minimal”
The company replied on 2022-11-03: “This has been fully resolved and a refund is issued. We also reached out and confirmed from you for the same. We do apologize that this specific case took longer than expected, as there was some…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Warranty disputes
13 reports · 11% of complaintssteady“they don't pay it by showing their rules.”
The company replied on 2023-01-04: “We are already in touch with this customer (Zendesk Checked): We are sorry to hear that you are facing a claims issue with your insurance administrator and that you have not received the customer…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“Paid by WorldTrips/VisitorsCoverage - ZERO - All paid by Patient.”
The company replied on 2023-07-02: “We deeply regret that despite our diligent efforts and assistance provided to the best of our ability and within our control, you have chosen to post a review that does not accurately reflect the…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“my claim was denied. This should be illegal”
The company replied on 2026-02-06: “We understand how frustrating and disappointing it can be to experience a claim denial, especially during a time when you needed medical care. Travel medical insurance policies typically exclude…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
9 reports · 8% of complaintssteady“Paid by WorldTrips/VisitorsCoverage - ZERO - All paid by Patient.”
The company replied on 2023-07-02: “We deeply regret that despite our diligent efforts and assistance provided to the best of our ability and within our control, you have chosen to post a review that does not accurately reflect the…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“the insurance company denied any refund as the tenure that was being upsell to me was the minimal”
The company replied on 2022-11-03: “This has been fully resolved and a refund is issued. We also reached out and confirmed from you for the same. We do apologize that this specific case took longer than expected, as there was some…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“she end up the call while I’m still talking”
The company replied on 2023-05-19: “We did not locate any correspondence in our system with your email address, phone number, or policy ID, and are doing everything we can to make things right. We have verified that your call was with…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
8 reports · 7% of complaintssteady“they just told that my claim is being reviewed and never heard anything back”
The company replied on 2022-12-04: “We are sorry to hear that you are facing a claims issue with your insurance administrator and that you have not received the customer service and support you needed from them. Our Claims Assist Team…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“No customer support # for IMG claims department.”
The company replied on 2025-07-01: “We would like to clarify that while the insurance policy was purchased through VisitorsCoverage, the claims are handled independently by the insurance administrator IMG and underwritten by United…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I’ve been trying to reach customer service but you’re closed.”
The company replied on 2022-12-19: “If you are traveling outside of the United States, an International Provider Directory may or may not be available depending on your destination. If an International Providers list is not available,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-14.