LendingTree: most-reported complaints
Automated analysis of 425 public Trustpilot reviews published 2026-05-05 to 2026-09-23. TrustScore 4.5 from 17,331 total reviews — see the Trustpilot page. Quick answer: is LendingTree legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unsolicited communications, such as texts and calls, which account for 43% of the 77 identified complaints. Support issues are also frequently cited, with 17% of complaints noting unhelpful assistance and 12% reporting that support is unreachable. Additionally, 10% of reviewers mention misleading pricing or credit impacts. Trends indicate that support-related complaints are rising, while other issues and pricing concerns remain flat.
The company claimed its Trustpilot profile on 2014-10-07, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-16. Trustpilot ranks it 15 of 27 in Bank. We last checked this profile on 2026-09-23 and found 16 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.5 → 4.5 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (74%, 9.6d) · 2026-08-24 (74%, 9.6d) · 2026-08-27 (72%, 9.6d) · 2026-09-01 (69%, 10.3d) · 2026-09-04 (68%, 10.3d) · 2026-09-07 (68%, 10.3d) · 2026-09-11 (68%, 10.3d) · 2026-09-14 (68%, 10.3d) · 2026-09-17 (72%, 10.7d) · 2026-09-20 (70%, 10.7d) · 2026-09-23 (69%, 10.7d).
Severity: 25% of this company’s 77 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In May 2025, 71% of 17 one-to-three-star reviews were 1★; in September 2026, 64% of 14.
Counted from May 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (431 reviews record both dates).
What their policy promises
delivery promise: one or two business days
“You may get the funds quickly and deposit funds into your account within one or two business days.”
delivery promise: a few days to a week
“Once you qualify, you could have your funds within a few days to a week.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +1/-1 lines; added: AR Mortgage Broker License #24441; CA Department of Financial Protection & Innovation, CA Financing Law License #6037234; CO Mortgage Company Registration Regulated by the Division of Real Estate, NMLS ID #1136; CT Mortgage Broker License #4164 – MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR MORTGA; removed: AR Mortgage Broker License #24441; CA Department of Financial Protection & Innovation, CA Financing Law License #6037234; CO Mortgage Company Registration Regulated by the Division of Real Estate, NMLS ID #1136; CT Mortgage Broker License #4164 – MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR MORTGA (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 210 negative reviews that received a public reply, the median wait was 3.2 days — the company profile reports an average of 11 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 210 company replies to negative reviews analysed, 15% engaged with the specific problem and 76% were generic templates.
Review provenance: 340 company-invited reviews in the recent window average 4.75★, while 42 organic (uninvited) reviews average 2.60★.
55% of its 312 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 43% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 1,786 of this company’s 17,331 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about LendingTree?
Other
33 reports · 43% of complaintssteady“they sold my information and i get texts everyday, phone calls a few times a week and emails… all unsolicited and very annoying.”
2 readers marked this review helpful on Trustpilot.
“Still to this day, I receive 6-12 calls per day trying to sell me a personal loan”
The company replied on 2026-06-30: “We genuinely appreciate you sharing your experience and feedback with us. We understand how frustrating it must be to receive an excessive number of unsolicited calls after using our service,…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Lending tree gave me no options.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
13 reports · 17% of complaintsrising since 2026-09“Process just was not smooth. At one point was ready to just stop”
1 reader marked this review helpful on Trustpilot.
“I was told someone would get back to me about my complaints no one ever did”
The company replied on 2026-08-10: “We appreciate you taking the time to share your detailed feedback regarding your recent interactions. We are concerned to learn about the inconsistencies you experienced with the payment information…”
Our classifier read this reply as a template response.
“They said they couldn't do anything about all of the people they already sold my phone number to.”
The company replied on 2026-06-30: “We sincerely regret the frustrating experience you encountered with our online process and the subsequent deluge of unsolicited calls. We appreciate you bringing this to our attention.”
Our classifier read this reply as a template response.
Support unreachable
9 reports · 12% of complaintsrising since 2026-09“every email I have sent looking for information has gone unanswered”
The company replied on 2026-07-06: “We appreciate you bringing this to our attention. We understand your frustration with the lack of communication regarding your loan request. We are actively looking into this matter to ensure you…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I was told someone would get back to me about my complaints no one ever did”
The company replied on 2026-08-10: “We appreciate you taking the time to share your detailed feedback regarding your recent interactions. We are concerned to learn about the inconsistencies you experienced with the payment information…”
Our classifier read this reply as a template response.
“hundreds of phone calls that no one at Amerisave answers nor returns.”
The company replied on 2026-08-10: “We appreciate you taking the time to share your experience with us. We are truly concerned to learn about the difficulties you encountered with the communication and timeline during your loan…”
Our classifier read this reply as a template response.
Misleading pricing
8 reports · 10% of complaintssteady“Company they truly lie to your face and don’t care they have messed up your credit from pulling it so many times.”
The company replied on 2026-06-30: “We are truly sorry to hear about the frustrating experience you've had with the process and the repeated contacts. We understand how disheartening it can be to receive approvals that don't…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“not present things like "see competitive rates " and then proceed to have everyone and their brother contact the customer”
1 reader marked this review helpful on Trustpilot.
“Too much bait and switch.”
1 reader marked this review helpful on Trustpilot.
Billing errors
7 reports · 9% of complaintsrising since 2026-09“the money didn’t get deposited and they withdrew the money from my account and my bank charged me fees”
“I told them I did not want to pay of my 0 percent CC but they did anyway. The rate was supposed to be 7.2 percent”
“I was charged for a loan that I didn’t agree to receive”
The company replied on 2026-08-10: “We are concerned to hear about this experience and appreciate you bringing it to our attention. We will investigate this matter thoroughly.”
Our classifier read this reply as a template response.
Overcharging
4 reports · 5% of complaintsfalling“I tried yesterday to cancel this from being dispersed but was told I just need to pay the money back when I received the money - but now I see if I do that I still owe $1000”
“I was charged for a loan that I didn’t agree to receive”
The company replied on 2026-08-10: “We are concerned to hear about this experience and appreciate you bringing it to our attention. We will investigate this matter thoroughly.”
Our classifier read this reply as a template response.
“I would deduct an amount so I had to request more than I needed just to get the amount I wanted and I'll still have to pay a higher fee.”
Compare LendingTree with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.