Belstaff: most-reported complaints
- Complaints in recent reviews
- 88% of 25 recent reviews analysed
- Most-reported issue
- Refunds delayed 59% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.6 from 25 total reviews
- Review window analysed
- 2020-01-03 to 2026-11-02 25 reviews
- Sector
- Retail
Automated analysis of 25 public Trustpilot reviews published 2020-01-03 to 2026-11-02. TrustScore 1.6 from 25 total reviews — see the Trustpilot page. Quick answer: is Belstaff legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that refunds are delayed, with 13 out of 22 identified complaints citing this issue. Support is also a frequent concern, as 8 reviewers found the company unreachable and 4 described the assistance as unhelpful. These issues were reported across 25 reviews analyzed between January 2020 and November 2026. No clear trend could be established for these complaints due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Belstaff?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Refunds delayed | 59% | 13 | ||
| Support unreachable | 36% | 8 | ||
| Support unhelpful | 18% | 4 | ||
| Other | 14% | 3 | ||
| Delivery failed | 9% | 2 |
Refunds delayed
13 reports · 59% of complaints“I still haven't received my refund.”
3 readers marked this review helpful on Trustpilot.
“Took literally 5 weeks to get my refund.”
3 readers marked this review helpful on Trustpilot.
“Waiting over a month for a refund, emailed as d response is we are extremely busy.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
8 reports · 36% of complaints“tracking says belstaff have received them but no sign of refund”
2 readers marked this review helpful on Trustpilot.
“THEY STILL HAVENT REFUNDED MY £529”
2 readers marked this review helpful on Trustpilot.
“since then it has been received by them but still no refund”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
4 reports · 18% of complaints“They still couldn't solve the problem, after weeks.”
4 readers marked this review helpful on Trustpilot.
“I still haven't received my refund.”
3 readers marked this review helpful on Trustpilot.
“Chat line representative apologetic but unable to assist because of "procedures".”
2 readers marked this review helpful on Trustpilot.
Other
3 reports · 14% of complaints“Terrible service. After being a customer of many years and spending more than thousands of dollars with Belstaff , i can now say after tasting their after sales service i will never be buying from them again.”
3 readers marked this review helpful on Trustpilot.
“Yet another order cancelled from Belstaff.”
2 readers marked this review helpful on Trustpilot.
“The items are one of a kind pieces and have sold (off my website) so how they can be selling them is beyond me”
1 reader marked this review helpful on Trustpilot.
Delivery failed
2 reports · 9% of complaints“Two times they have cancelled my order. Two years waiting for one leather jacket.”
2 readers marked this review helpful on Trustpilot.
“the shop staff told me it wasn’t there.”
1 reader marked this review helpful on Trustpilot.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: BELSTAFF UK HOLDINGS LIMITED (no. 16032095), active, incorporated 2024 (2 years) — confirmation statement currently overdue; next accounts due 2027-04-30, last accounts filed 2026-07-29, 1 registered charge. 3 current officers (9 on record historically), 6 resignations in the last 24 months; 9 filings in the last 12 months (29 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 40 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 15/09 Win a £3000 shopping experience with Belstaff”, “E: 30/09 Belstaff Competition - WIN A £1,000 shopping experience”, “E: 28/09 Win a £500 Belstaff voucher (clothing) (NL)”.
Elsewhere: 4.7★ on Google (263 reviews, as of November 2026) — a 3.1-star gap between its Trustpilot and Google scores.
Severity: 45% of this company’s 22 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Sector benchmark: refunds delayed makes up 59% of this company’s complaints vs a 14% median across 34 ranked companies in its sector.
Review velocity: 9 of this company’s 25 Trustpilot reviews (36%) were written in the last 12 months.
Other UK companies with evidenced “Refunds delayed” complaints
- Big Matt's Menswear
- Bluelotusvacations
- Capital·com
- Carhartt Work In Progress
- Citalia Holidays
- Coastfashion
- Cotton Traders
- Countingup
- CTD Tiles
- Emma Sleep UK
See all companies by issue: Refunds delayed · Support unreachable · Support unhelpful · Delivery failed · Sector table: Retail in the UK
Compare Belstaff with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-04.