webuyanycar: most-reported complaints
Automated analysis of 1,908 public Trustpilot reviews published 2026-07-26 to 2026-09-27. TrustScore 4.7 from 349,532 total reviews — see the Trustpilot page. Quick answer: is webuyanycar legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 63% of the 238 complaints identified in the last three months. Other frequent issues include problems with vehicle registration notifications and overcharging, each representing a smaller share of the total complaints. Customer support is also cited as unhelpful by some reviewers, with reports on this specific issue showing a rising trend.
How to reach webuyanycar
These are the contact details webuyanycar publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2015-06-23, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-26. Trustpilot ranks it 42 of 98 in Car Dealer. We last checked this profile on 2026-09-27 and found 200 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 282 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 03/04 WIN £1,000 WITH WEBUYANYCAR.COM”, “E: 06/03 WIN £1,000 WITH WEBUYANYCAR!”, “E: 31/03 WIN £1,000 WITH WEBUYANYCAR!”.
Elsewhere: 4.6★ on Google (24 reviews)
TrustScore over time
4.7 → 4.7 across 9 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (100%, 0.1d) · 2026-09-05 (100%, 0.1d) · 2026-09-08 (100%, 0.1d) · 2026-09-11 (100%, 0.1d) · 2026-09-14 (100%, 0.1d) · 2026-09-17 (100%, 0.1d) · 2026-09-20 (100%, 0.1d) · 2026-09-23 (100%, 0.1d) · 2026-09-27 (100%, 0.1d).
Severity: 20% of this company’s 238 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (643 reviews record both dates).
Measured reply time: across 429 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 429 company replies to negative reviews analysed, 41% engaged with the specific problem and 26% were generic templates.
Review provenance: 1631 company-invited reviews in the recent window average 4.88★, while 64 organic (uninvited) reviews average 3.03★.
32% of its 1501 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 63% of this company’s complaints vs a 14% median across 151 ranked companies in its sector.
Review velocity: 48,057 of this company’s 349,532 Trustpilot reviews (14%) were written in the last 12 months.
What are the most common complaints about webuyanycar?
Misleading pricing
149 reports · 63% of complaintssteady“When i arrived the advisor offered meless than half of what i was offered”
The company replied on 2026-08-02: “Thank you for taking the time to leave us your feedback, we appreciate your comments. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“to literally cut the price in half from your initial valuation of £39,600 down to £17,000”
The company replied on 2026-08-02: “Thank you for the feedback, we really appreciate it. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The price estimated on-line is just a scam to pull you in, they have no intention of paying anything near that price.”
The company replied on 2026-07-31: “Thank you for taking the time to leave us your feedback, we appreciate your comments. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period,…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Other
42 reports · 18% of complaintssteady“Having sold a car to them in June 2025, they failed to notify the DVLA, even though we gave them the V5C to do that then and there, at the point of sale”
The company replied on 2026-07-30: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“These guys are scammers, the which I sold at 176 in salvage they first offered me 500 the it came down to 100”
The company replied on 2026-09-11: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Advised my car, which was mint condition was £12600 Offered £11900”
The company replied on 2026-08-28: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request further information, so that we can take a closer look at this and assist you further.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
25 reports · 10% of complaintssteady“Valuation miles out like £1000 down on valuation the engine alone in my car was worth more than what was paid to me”
The company replied on 2026-09-17: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“transfered ownership into their name before payment had been and now I've had to apply to the DVLA to get a new log book”
The company replied on 2026-09-11: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“A blatant attempt to remove £2k from the price.”
The company replied on 2026-09-01: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a template response.
Support unhelpful
24 reports · 10% of complaintsrising since 2026-09“They took a video of my engine running and then a mechanic came back claiming there was a problem with the turbo.”
“transfered ownership into their name before payment had been and now I've had to apply to the DVLA to get a new log book”
The company replied on 2026-09-11: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I am recieving bailiffs letters”
The company replied on 2026-08-18: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request further information, so that we can take a closer look at this and assist you further.…”
Our classifier read this reply as a template response.
Missed appointments
6 reports · 2% of complaintssteady“I booked an appointment, at Morrisons in Paignton, they never showed, total time wasters”
“I arrived at 11.50 to find it closed.”
The company replied on 2026-08-26: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a template response.
“The sales person at no point turned up, the unit was locked”
The company replied on 2026-08-17: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
5 reports · 2% of complaintssteady“1 week after sale and my payment has not been made.”
The company replied on 2026-08-28: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Since Friday I have been told to email an inbox, I have sent multiple messages and no answer”
The company replied on 2026-09-07: “Thank you for the feedback, we really appreciate it. We have gone ahead and contacted you privately to request further information, so that we can take a closer look at this and assist you further.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Complete rip-off. On the website the car was evaluated at 580 but sold for 260”
The company replied on 2026-08-25: “Thank you for taking the time to leave us your feedback, we appreciate your comments. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period,…”
Our classifier read this reply as a deflection.
Compare webuyanycar with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.