Robert Half: most-reported complaints
Automated analysis of 101 public Trustpilot reviews published 2023-02-02 to 2026-09-19. TrustScore 1.7 from 156 total reviews — see the Trustpilot page. Quick answer: is Robert Half legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 37 out of 91 identified complaints citing issues like unanswered calls and emails. The next most frequent concern, reported in 35 complaints, falls under the 'Other' category, which includes allegations of fines for feedback. Additionally, 15 reviewers describe support as unhelpful, while 3 reports mention account or app problems such as refused deletion requests.
How to reach Robert Half
These are the contact details Robert Half publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address Sand Hill Road 2884, Menlo Park, 94025, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-08-10 and last replied to a negative review on 2026-09-09. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Robert Dyas half price sale now on!!!”, “Being paid through Agencies”, “Robert Dyas UPTO Half Price Sale”.
Elsewhere: 4.7★ on Google (0 reviews)
TrustScore over time
1.7 → 1.7 across 3 census measurements since 2026-09-15. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-15 (100%, 1.2d) · 2026-09-21 (95%, 1.2d) · 2026-09-24 (97%, 1.2d).
Severity: 18% of this company’s 91 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 2.5 days between the experience and publishing their negative review (91 reviews record both dates).
Measured reply time: across 77 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of 1 days.
Reply quality: of 77 company replies to negative reviews analysed, 5% engaged with the specific problem and 86% were generic templates.
Sector benchmark: support unreachable makes up 41% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 46 of this company’s 156 Trustpilot reviews (29%) were written in the last 12 months.
What are the most common complaints about Robert Half?
Support unreachable
37 reports · 41% of complaintsrising since 2025-08“They don't return phone calls, they don't respond to emails.”
The company replied on 2025-03-24: “Thank you for your feedback, Karen. We are sorry to hear about your experience. Our goal is to provide responsive and professional service to all job seekers. We take your concerns seriously and if…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“And then nothing. No feedback, no rejection, nothing.”
The company replied on 2025-04-14: “Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating this must have been. If you are open to providing more details of your experience, please reach…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“He ignored that email, and even ignored a voicemail left on his machine”
The company replied on 2025-04-07: “Thank you for your feedback. We are sorry to hear about your experience and appreciate you bringing it to our attention. We strive to match candidates with opportunities that align with their skills…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Other
35 reports · 38% of complaintsrising since 2025-08“they will not only flag your feedback but also find ways to fine you for 'defamation'”
The company replied on 2025-02-27: “We appreciate all feedback and take concerns seriously. Our goal is always to engage with professionals respectfully and transparently. If you’ve had a negative experience, we’d love the opportunity…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“This appears to be nothing more than a deceptive tactic to meet KPIs”
The company replied on 2025-04-04: “Hi Matthew, Thank you for sharing your experience. We're sorry to hear about the frustration you've faced—that's not the experience we strive to provide. We understand how important clear and timely…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“My experience with Robert Half has been nothing but abuse.”
The company replied on 2025-03-18: “We are sorry to hear about your experience. We take feedback seriously and would appreciate the opportunity to learn more about your concerns. Please reach out to us directly at…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
15 reports · 16% of complaintsfalling“They don't return phone calls, they don't respond to emails.”
The company replied on 2025-03-24: “Thank you for your feedback, Karen. We are sorry to hear about your experience. Our goal is to provide responsive and professional service to all job seekers. We take your concerns seriously and if…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“They don’t have any jobs at all and just want to talk to you, waste your time”
The company replied on 2023-10-24: “Hi Kapz Vara, we are sorry to hear of your experience in trying to work with us. Additional feedback can be provided to the Customer Loyalty team at [email protected] as they can follow…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I never received any follow-up communication”
The company replied on 2025-07-08: “Thank you for your feedback. We are sorry to hear about your experience, as this is not reflective of the standards we strive to uphold. As your review does not include your full name, we are unable…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Account/app problems
3 reports · 3% of complaintssteady“they refuse to process deletion requests”
The company replied on 2025-04-18: “Hi Scott, thank you for sharing your experience with us. We apologize for the frustration you encountered regarding your account deletion request. We take your feedback seriously and have shared it…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I emailed them and told them to delete my information immediately. But because they systematically steal people's information as their goals. They ignored my request”
The company replied on 2025-06-11: “For legal purposes, including as imposed on us under federal, provincial, and local laws, Robert Half is required to retain certain records concerning job applications, employment records, and other…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“provide no options to delete or alter the account.”
The company replied on 2026-05-11: “We are sorry to hear about your concerns. However, the statements made within this review are not accurate. Communication has been offered regarding the appropriate process and resources available to…”
Our classifier read this reply as a deflection.
Billing errors
2 reports · 2% of complaintssteady“I didn’t receive my weekly salary”
The company replied on 2024-07-09: “Hello Marta, we apologize for your experience and have alerted the management team above your local branch so they are aware. If you have any further comments to share, you can reach out to…”
Our classifier read this reply as a template response.
“Withheld my sick leave and vacation time off and doesn't pay me back”
Compare Robert Half with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.