Gateway - Everything Property: most-reported complaints
Automated analysis of 263 public Trustpilot reviews published 2024-08-27 to 2026-09-25. TrustScore 4.4 from 1,753 total reviews — see the Trustpilot page. Quick answer: is Gateway - Everything Property legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, which accounts for 43% of the 166 complaints identified in the 263 reviews analyzed. Support being unhelpful is the second most common issue, cited in 41% of complaints, while poor core service and billing errors follow at 36% and 24% respectively. The trend for overcharging is rising, whereas reports of poor core service and billing errors are falling, and support complaints remain flat.
How to reach Gateway - Everything Property
These are the contact details Gateway - Everything Property publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 01702 443555, address Gateway House, 10 Coopers Way, Southend-on-Sea, Essex, SS2 5TE, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-06-03 and last replied to a negative review on 2026-09-16. We last checked this profile on 2026-09-27 and found 163 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 54% of this company’s 166 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (166 reviews record both dates).
What their policy promises
complaint process: speak to main contact
“we encourage our customers to speak to their main contact to discuss and address the issues that have arisen.”
complaint process: email or post
“we ask for you to formally complain, in writing, by email or post”
complaint process: acknowledged within 3 working days, full response within 15 working days
“Your complaint will be acknowledged within 3 working days with a full response within 15 working days of receipt.”
complaint process: within 14 days of Stage 2 response
“you may, within 14 days of receipt of our response in accordance with Stage 2, write to The Resolutions Team requesting that your complaint is escalated to Stage 3”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-27.
Measured reply time: across 89 negative reviews that received a public reply, the median wait was 2.9 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 89 company replies to negative reviews analysed, 13% engaged with the specific problem and 52% were generic templates.
Review provenance: 43 company-invited reviews in the recent window average 4.98★, while 57 organic (uninvited) reviews average 4.61★.
35% of its 93 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 544 of this company’s 1,753 Trustpilot reviews (31%) were written in the last 12 months.
What are the most common complaints about Gateway - Everything Property?
Overcharging
72 reports · 43% of complaintsrising since 2026-02“In 9 years the cost for this company has almost doubled.”
The company replied on 2026-01-06: “Dear Shaun, We are sorry that you feel this way about our service. Gateway manages the common areas of your development in accordance with the terms of the TP1 that you signed when purchasing the…”
Our classifier read this reply as a deflection.
9 readers marked this review helpful on Trustpilot.
“The fee has doubled in 4 years, for no reason.”
The company replied on 2026-01-06: “Dear Natalie, Thank you for your feedback. We are sorry that you feel this way about our service. The management structure, Service Charge, and associated obligations for your development were…”
Our classifier read this reply as a deflection.
7 readers marked this review helpful on Trustpilot.
“service charge instead of trying to keep it under control has ballooned to extraordinary levels”
The company replied on 2025-09-08: “Dear Lulu, Thank you for your feedback. We are sorry that you feel this way about our service. So that we can look into your concerns further, we kindly request that you provide your Gateway…”
Our classifier read this reply as a template response.
7 readers marked this review helpful on Trustpilot.
Support unhelpful
68 reports · 41% of complaintssteady“In 9 years the cost for this company has almost doubled.”
The company replied on 2026-01-06: “Dear Shaun, We are sorry that you feel this way about our service. Gateway manages the common areas of your development in accordance with the terms of the TP1 that you signed when purchasing the…”
Our classifier read this reply as a deflection.
9 readers marked this review helpful on Trustpilot.
“They basically threaten you pay or they will give you a CCJ and will not respond to you”
The company replied on 2026-01-09: “Dear Jo, Thank you for your feedback. We recognise why confusion can arise where the transfer plan shows only part of the wider development. However, the plan does not define or limit the extent of a…”
Our classifier read this reply as a substantive response.
7 readers marked this review helpful on Trustpilot.
“service charge instead of trying to keep it under control has ballooned to extraordinary levels”
The company replied on 2025-09-08: “Dear Lulu, Thank you for your feedback. We are sorry that you feel this way about our service. So that we can look into your concerns further, we kindly request that you provide your Gateway…”
Our classifier read this reply as a template response.
7 readers marked this review helpful on Trustpilot.
Poor core service
59 reports · 36% of complaintsfalling“In 9 years the cost for this company has almost doubled.”
The company replied on 2026-01-06: “Dear Shaun, We are sorry that you feel this way about our service. Gateway manages the common areas of your development in accordance with the terms of the TP1 that you signed when purchasing the…”
Our classifier read this reply as a deflection.
9 readers marked this review helpful on Trustpilot.
“The fee has doubled in 4 years, for no reason.”
The company replied on 2026-01-06: “Dear Natalie, Thank you for your feedback. We are sorry that you feel this way about our service. The management structure, Service Charge, and associated obligations for your development were…”
Our classifier read this reply as a deflection.
7 readers marked this review helpful on Trustpilot.
“They are happy to ignore emails and extremely bullish & intimidating in their approach”
The company replied on 2024-12-18: “Dear Alison, Thank you for your feedback. We are sorry to hear about the issue you are having with rats, however our management ended for your development back in September. Our Head of Customer…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
Billing errors
40 reports · 24% of complaintsfalling“endless bill increase, over charging of households, unjustifiable bills and charges added to annual costs.”
9 readers marked this review helpful on Trustpilot.
“They basically threaten you pay or they will give you a CCJ and will not respond to you”
The company replied on 2026-01-09: “Dear Jo, Thank you for your feedback. We recognise why confusion can arise where the transfer plan shows only part of the wider development. However, the plan does not define or limit the extent of a…”
Our classifier read this reply as a substantive response.
7 readers marked this review helpful on Trustpilot.
“They are always not communicating our bills on time and just send late payment charges forcing us to pay extra money.”
6 readers marked this review helpful on Trustpilot.
Support unreachable
25 reports · 15% of complaintssteady“They are happy to ignore emails and extremely bullish & intimidating in their approach”
The company replied on 2024-12-18: “Dear Alison, Thank you for your feedback. We are sorry to hear about the issue you are having with rats, however our management ended for your development back in September. Our Head of Customer…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“fail to respond to any issues you wish to raise.”
The company replied on 2026-01-06: “Dear Graeme, Thank you for your feedback. We are sorry to hear that you feel dissatisfied with our service. Gateway’s management of your development is carried out strictly in accordance with the…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“sham quotes - where they appointed subsidiaries for basic services for inflated prices”
The company replied on 2025-10-07: “Dear Davide, We are sorry that you feel this way about our service. Individual issues will not be addressed on a public forum; however, we wish to provide assurance that all quotes are from…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
Other
20 reports · 12% of complaintsrising since 2026-02“Try to leave an honest review but they just get it blocked.”
4 readers marked this review helpful on Trustpilot.
“Gateway categorically are not instructed by the RMC having now confirmed this in writing”
The company replied on 2025-04-03: “Dear Joe, We refer you to our previous correspondence. We are instructed by the RMC, which is controlled by the Developer. We suggest you seek independent legal advice. Kind regards, James”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“Gateway get all their bad reviews taken down for "defamatory content" because they don't like the truth.”
3 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.