Rockymountaingetaways: most-reported complaints
Automated analysis of 211 public Trustpilot reviews published 2020-02-29 to 2026-09-02. TrustScore 4.9 from 1,391 total reviews — see the Trustpilot page. Quick answer: is Rockymountaingetaways legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with four out of five complaints citing delays in receiving answers about changes and included services. Overcharging is another frequently mentioned issue, accounting for 40% of complaints, though specific examples provided relate to a non-working refrigerator. Trends cannot be established for these issues due to the low volume of reviews.
How to reach Rockymountaingetaways
These are the contact details Rockymountaingetaways publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 866-764-3829, email [email protected], address 251 Cops Rd, Blue Ridge, 30513, US.
The company claimed its Trustpilot profile on 2019-10-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-02-19 — more than six months ago. Trustpilot ranks it 1 of 11 in Vacation Home Rental Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (50%, 0.0d) · 2026-08-27 (50%, 0.0d) · 2026-08-31 (50%, 0.0d) · 2026-09-03 (50%, 0.0d) · 2026-09-08 (50%, 0.0d) · 2026-09-12 (50%, 0.0d) · 2026-09-15 (50%, 0.0d) · 2026-09-24 (50%, 0.0d).
What their policy promises
refund window: nonrefundable upon receipt
“all products included in your vacation package are nonrefundable upon receipt and as agreed upon by submitting your payment”
refund window: at the time of purchase
“Flights purchased through Rocky Mountain Getaways, Inc. are nonrefundable at the time of purchase.”
refund window: upon purchase
“Ground Transportation in the form of rental vehicles and/or shuttle service is nonrefundable upon purchase”
refund window: upon final payment
“Upon final payment, all monies collected for these products are nonrefundable unless otherwise agreed upon in writing via email or within this agreement.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
46% of its 211 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 80% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 126 of this company’s 1,391 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Rockymountaingetaways?
Support unhelpful
4 reports · 80% of complaints“getting answers about changes and included services took longer than expected”
1 reader marked this review helpful on Trustpilot.
“Not only have we been ignored and overcharged by the ski school”
The company replied on 2023-01-06: “We are very disturbed by Mrs. Morris' review as it is completely inaccurate and disparaging. Without detailing her travel issues that had nothing to do with our services, we feel the best way to…”
Our classifier read this reply as a deflection.
“He then became defensive and wrote - "SHOCKING" - accusing me of taking his info and shopping around”
The company replied on 2024-12-08: “Hello Kiko, on behalf of everyone at Rocky Mountain Getaways I apologize for your negative experience. We strive to enforce an atmosphere of professionalism within our organization and can assure you…”
Our classifier read this reply as a template response.
Overcharging
2 reports · 40% of complaints“refrigerator was not working”
The company replied on 2026-02-19: “Hello Mrs. Rutledge, We are truly sorry for your recent experience and that you feel this situation reflects on our service. At Rocky Mountain Getaways, we take pride in partnering the most reputable…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Not only have we been ignored and overcharged by the ski school”
The company replied on 2023-01-06: “We are very disturbed by Mrs. Morris' review as it is completely inaccurate and disparaging. Without detailing her travel issues that had nothing to do with our services, we feel the best way to…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.