Power Wizard: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2021-11-19 to 2026-08-13. TrustScore 4.6 from 273 total reviews — see the Trustpilot page. Quick answer: is Power Wizard legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors, which account for 50% of the 16 complaints identified in 160 analyzed reviews. Other frequent issues include support being unreachable or unhelpful, each cited in 19% of complaints. Specific examples mention unauthorized service downgrades, incorrect contact information, and unexpected cancellation fees. No clear trend could be established due to the low volume of reviews.
How to reach Power Wizard
These are the contact details Power Wizard publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 855-475-8315, address 601 Travis Street, Suite 1400, Houston, 77002, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-09-29 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.8★ on Google (0 reviews)
53% of its 129 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: billing errors makes up 50% of this company’s complaints vs a 22% median across 55 ranked companies in its sector.
Review velocity: 19 of this company’s 273 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Power Wizard?
Billing errors
8 reports · 50% of complaints“downgraded my service level from Gold to Silver without informing me”
“UNAUTHORIZED CHARGE to my bank when I refused to give them my new credit card information”
“The Erik charges that the customer service person said would be withdrawn from my account, actually went through.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
3 reports · 19% of complaints“my service was supposed to be transferred/switched on July 15th”
“I spent 2 hours on the phone, was hung up on 3 times”
“I’ve tried contacting them but they don’t answer the phone.”
Support unhelpful
3 reports · 19% of complaints“they did not set up auto pay correctly and gave the new company the wrong contact information”
“they gave the wrong social security number to her new electric company”
The company replied on 2022-10-12: “Hi DJ, Customer satisfaction is very important to Power Wizard. We are sincerely sorry about any difficulties you have encountered with us. To help us locate your account, could you please send us…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I was signed up with this company for 2 years and I'm still paying PowerWizard monthly for nothing.”
Overcharging
3 reports · 19% of complaints“Now I am stuck with a $500+ cancelation fee from my original provider.”
1 reader marked this review helpful on Trustpilot.
“they did not set up auto pay correctly and gave the new company the wrong contact information”
“you get hit with a early termination fees from the company”
Contract term changes
3 reports · 19% of complaints“downgraded my service level from Gold to Silver without informing me”
“Now I am stuck with a $500+ cancelation fee from my original provider.”
1 reader marked this review helpful on Trustpilot.
“my wife finds out that Power Wizard signed me to a 5 YEAR CONTRACT!!!!!!!”
The company replied on 2023-03-07: “Hello JZ, Thank you for providing your feedback. Power Wizard is committed to finding the best electricity plan for our customers' homes. The electricity rates reached a record high last summer. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Subscription trap
2 reports · 12% of complaints“UNAUTHORIZED CHARGE to my bank when I refused to give them my new credit card information”
“The Erik charges that the customer service person said would be withdrawn from my account, actually went through.”
1 reader marked this review helpful on Trustpilot.
Compare Power Wizard with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.