Fifeproperties: most-reported complaints
Automated analysis of 16 public Trustpilot reviews published 2021-09-01 to 2026-08-25. TrustScore 2.7 from 17 total reviews — see the Trustpilot page. Quick answer: is Fifeproperties legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 6 out of 14 identified complaints citing this issue. Support being unhelpful was the second most common concern, mentioned in 4 complaints. Other issues included general complaints about professionalism and specific instances of overcharging, which appeared in 3 and 2 complaints respectively. No clear trend could be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2016-11-30 and last replied to a negative review on 2026-08-31. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (105 reviews) — a 2.2-star gap between its Trustpilot and Google scores.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unreachable makes up 43% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 2 of this company’s 17 Trustpilot reviews (12%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Fifeproperties?
Support unreachable
6 reports · 43% of complaints“When we complained and asked to speak to a manager, no one contacted us.”
1 reader marked this review helpful on Trustpilot.
“they haven't even opened the messages and don't answer the phone to me either”
The company replied on 2024-07-11: “Thank you Jeanie, We take things like this very seriously and have tried to advise you in the past surrounding the ongoing situation and despite you not being a client, tenant or indeed and direct…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“No one bother to pick the phone!”
The company replied on 2023-10-16: “I can only sympathise with your situation. There is a crisis in the Private Rented Sector with landlords leaving the sector, the council not building enough social housing and this is restricting the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
4 reports · 29% of complaints“After driving for 2 hours I was refused permission to use their toilet.”
The company replied on 2024-04-05: “Thank you for your recollection of the events Margo. All I can say is due to data protection issues, as we have lots of protected data on our walls in our staff offices which you would have to walk…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Very rude staff.”
The company replied on 2023-11-24: “Thank you for your feedback. If you'd like to email us at [email protected] and put it for my attention so I can look into this I'm happy to help. Jim Parker”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Disappointed despite phone calls that things are slow and unclear.”
The company replied on 2026-08-31: “Thank you for your feedback. We are disappointed to read your comments, particularly regarding the efficiency and value of our service, and we would genuinely like the opportunity to investigate the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Other
3 reports · 21% of complaints“Professionalism is not a keyword with Fife Properties”
The company replied on 2023-04-18: “Will this be as a result of the court granting a decree in our favour for fees you tried to avoid for is selling your house. Of course I'll let the 370 other customers do the talking for us who gave…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Not responding to issues is very unprofessional and rather disapointing.”
“dishonest company that will lie about offers and string clients along.”
The company replied on 2022-09-13: “I'll let over 280 of our customers have the last word on this https://www.theestas.com/reviews/697 that's why we've been the No.1 Letting Agent in Fife for 11 years in a row. We're able to screen out…”
Our classifier read this reply as a deflection.
Overcharging
2 reports · 14% of complaints“Total neglect, mismanagement and overcharging, impossible to contact management.”
The company replied on 2025-08-26: “We have managed this property since 2017 with no major issues. As soon as you decided to sell the property and serve notice on the tenant this frustrated the contract with them and left us with an…”
Our classifier read this reply as a deflection.
“Over promise Over charge Under deliver”
The company replied on 2025-07-12: “It's not a review that we like to hear but rest assured I will look into this when I'm back from annual leave. It certainly doesn't align with our existing customers who have rated us 98.5% in over…”
Our classifier read this reply as a template response.
Poor core service
2 reports · 14% of complaints“without heating or war water today is the 24th and will sent someone in 3 days”
1 reader marked this review helpful on Trustpilot.
“When we complained and asked to speak to a manager, no one contacted us.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.