TUI Sverige: most-reported complaints
Automated analysis of 24 public Trustpilot reviews published 2017-02-04 to 2026-02-24. TrustScore 1.9 from 999 total reviews — see the Trustpilot page. Quick answer: is TUI Sverige legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 24 Trustpilot reviews analysed, the most-reported issues with TUI Sverige were: Support unhelpful (13 reports), Support unreachable (7 reports), Not as described (4 reports). There are not enough reviews to establish a trend.
How to reach TUI Sverige
These are the contact details TUI Sverige publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 0771-84 01 00, address Söder Mälarstrand 27, Stockholm, 118 25, SE.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2019-05-09 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
1.7 → 1.9 across 10 census measurements since 2026-08-24. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 39% of this company’s 23 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
TUI operates in 6 markets we track — compare its complaint mix by country.
Sector benchmark: support unhelpful makes up 56% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 77 of this company’s 999 Trustpilot reviews (8%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about TUI Sverige?
Support unhelpful
13 reports · 56% of complaints“get assigned a room with 2 rooms with kitchen that look NOTHING at all like the pictures”
1 reader marked this review helpful on Trustpilot.
“TUI deny us refund for a service not rendered”
1 reader marked this review helpful on Trustpilot.
“Tui customer care of sweden is the worst in the world with no resolution to any issue.”
Support unreachable
7 reports · 30% of complaints“We cant get our money back second week.”
“they closed down all their customer service due to "too many people contacting them"”
“It has now been over a month with no money being returned and they no longer respond to my to my e-mails.”
1 reader marked this review helpful on Trustpilot.
Not as described
4 reports · 17% of complaints“get assigned a room with 2 rooms with kitchen that look NOTHING at all like the pictures”
1 reader marked this review helpful on Trustpilot.
“parts of the hotel – including the restaurant and pool – will be closed due to renovations”
“we paid for 4 adults instead for 2 adults and 2 kids.”
Misleading pricing
2 reports · 9% of complaints“They change the prices almost every day... It´s impossible to know what price it will be tomorrow.”
“they declined any form of compensation and just refered to the flight company instead of taking ownership”
Refund refused
2 reports · 9% of complaints“TUI deny us refund for a service not rendered”
1 reader marked this review helpful on Trustpilot.
“you now get an automated message saying "this number is now closed"”
Refunds delayed
2 reports · 9% of complaints“We cant get our money back second week.”
“It has now been over a month with no money being returned and they no longer respond to my to my e-mails.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.