Greenlight Insurance Services Limited: most-reported complaints
Automated analysis of 188 public Trustpilot reviews published 2021-09-21 to 2026-09-09. TrustScore 4.9 from 356 total reviews — see the Trustpilot page. Quick answer: is Greenlight Insurance Services Limited legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 29% of the 14 complaints identified in 188 reviews. Other frequently cited issues include being unable to cancel policies easily and finding customer support unreachable, each representing 21% of the complaints. A final 21% of complaints fall under an 'Other' category, such as driving without realizing insurance had lapsed. No specific trend could be established for these issues due to the low volume of reviews.
How to reach Greenlight Insurance Services Limited
These are the contact details Greenlight Insurance Services Limited publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01277 650866, email [email protected], address Greenlight Insurance Services Limited, Billericay, CM120BT, GB.
The company claimed its Trustpilot profile on 2020-09-15 and uses Trustpilot’s paid features. Trustpilot ranks it 97 of 175 in Insurance Broker. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.3★ on Google (550 reviews)
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
cancellation method: telephone, fax, e-mail or internet
“via the telephone, by fax, e-mail or internet”
cancellation method: contact our office
“simply contact our office for further advice”
cancellation method: return certificate or cover-note
“return your certificate or cover-note to us for cancellation”
cancellation method: written instruction and return of cover-note/certificate
“written instruction along with the return of your latest cover-note, or policy certificate”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 146 company-invited reviews in the recent window average 4.97★, while 54 organic (uninvited) reviews average 4.15★.
14% of its 185 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 29% of this company’s complaints vs a 14% median across 87 ranked companies in its sector.
Review velocity: 99 of this company’s 356 Trustpilot reviews (28%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Greenlight Insurance Services Limited?
Misleading pricing
4 reports · 29% of complaints“my renewal only came in around 7 days before my insurance was coming to an end”
“Fair enough if its made clear on the website, but I couldn't see it.”
“I just received my insurance renewal and it's increased by 22%! For what reason?”
Other
3 reports · 21% of complaints“So i had been driving around without knowing my car wasent insured”
1 reader marked this review helpful on Trustpilot.
“I’ve been blacklisted ever since, and every time I’ve asked them for a quote since they won’t quote me”
“They don't give instant prices and they do a credit check”
Hard to cancel
3 reports · 21% of complaints“Charged me a cancellation fee even though they won't insure my new vehicle”
“my renewal only came in around 7 days before my insurance was coming to an end”
“broker reserves the right to retain their 17.5% of commission, which massively reduces the amount returned”
Support unreachable
3 reports · 21% of complaints“my efforts to resolve the problem over WhatsApp were met with a cold response”
The company replied on 2025-02-06: “Following our IT department investigating the issue and the detailed information provided by you they have been able to trace the problem. The vehicle registration look up we use is provided by a…”
Our classifier read this reply as a substantive response.
“i have rang multiply times this week and seem to get fobbed off”
“Promised callback but it never came”
Support unhelpful
3 reports · 21% of complaints“Charged me a cancellation fee even though they won't insure my new vehicle”
“they said they had found a policy but wouldn't give me any of the details.”
“Fair enough if its made clear on the website, but I couldn't see it.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-09.