Orange: most-reported complaints
Automated analysis of 53 public Trustpilot reviews published 2011-07-14 to 2026-09-18. TrustScore 1.6 from 356 total reviews — see the Trustpilot page. Quick answer: is Orange legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Orange's customer support is unhelpful, with 26 out of 47 identified complaints citing rude or ineffective assistance. Poor core service, such as unreliable or slow internet, was the second most common issue, appearing in 14 complaints. Additionally, customers frequently mentioned overcharging and billing errors, which accounted for 8 and 7 reports respectively. While complaints about support remained stable, reports regarding service quality and billing issues showed a rising trend.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-02-03. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 28% of this company’s 47 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Sector benchmark: support unhelpful makes up 55% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 94 of this company’s 356 Trustpilot reviews (26%) were written in the last 12 months.
What are the most common complaints about Orange?
Support unhelpful
26 reports · 55% of complaintssteady“Having had a bill £105 dearer than my monthly plan...I called Orange, only to be greeted by rude staff”
2 readers marked this review helpful on Trustpilot.
“my contract phone broke - fairly unacceptable considering it was only halfway through the contract”
2 readers marked this review helpful on Trustpilot.
“Every single month I had extra charges an had to ring up to correct their mistakes!!!”
1 reader marked this review helpful on Trustpilot.
Poor core service
14 reports · 30% of complaintsrising since 2025-05“The internet service is unreliable, slow, and nowhere near what they promise.”
1 reader marked this review helpful on Trustpilot.
“Pay online does NOT work!”
1 reader marked this review helpful on Trustpilot.
“Whenever it rains, the internet becomes instable and develops bad connection.”
1 reader marked this review helpful on Trustpilot.
Overcharging
8 reports · 17% of complaintsrising since 2025-05“Having had a bill £105 dearer than my monthly plan...I called Orange, only to be greeted by rude staff”
2 readers marked this review helpful on Trustpilot.
“Every single month I had extra charges an had to ring up to correct their mistakes!!!”
1 reader marked this review helpful on Trustpilot.
“Orange charged me 50 euros for canceling a service I was paying for but that they could not provide!”
Billing errors
7 reports · 15% of complaintssteady“Every single month I had extra charges an had to ring up to correct their mistakes!!!”
1 reader marked this review helpful on Trustpilot.
“they tell me they can't give it to me because it's 'confidencial'.”
1 reader marked this review helpful on Trustpilot.
“we still receive invoces though we have mentioned this several times befor”
1 reader marked this review helpful on Trustpilot.
Support unreachable
6 reports · 13% of complaintsrising since 2025-05“CUSTOMER SERVICES THE MOST UNRELIABLE WEBSITE EVER!!!!!!!!!!”
1 reader marked this review helpful on Trustpilot.
“Connection is extremely slow and drops frequently. Support never returns calls and never fixes the problem.”
“They did not even had the decency to reply after 10 days!”
Faulty product
4 reports · 8% of complaintsfalling“my contract phone broke - fairly unacceptable considering it was only halfway through the contract”
2 readers marked this review helpful on Trustpilot.
“They refuse to give our old extender back.”
“They broke the law by sending me a USED phone I ordered a NEW phone!”
Compare Orange with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-22.