www.thegoldenboot.co.uk: most-reported complaints
Automated analysis of 297 public Trustpilot reviews published 2014-01-31 to 2026-09-20. TrustScore 4.9 from 5,112 total reviews — see the Trustpilot page. Quick answer: is www.thegoldenboot.co.uk legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which account for 32% of the 65 complaints identified. Faulty products and items not as described are the next most common issues, representing 15% and 14% of complaints respectively. Support unhelpfulness is also cited, making up 12% of the reported issues. While delivery failure reports remain flat, the other three categories show a rising trend.
How to reach www.thegoldenboot.co.uk
These are the contact details www.thegoldenboot.co.uk publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01622752349, email [email protected], address 25-33 Gabriel's Hill, Maidstone, ME15 6HX, GB.
The company claimed its Trustpilot profile on 2014-05-14 and uses Trustpilot’s paid features. Trustpilot ranks it 2 of 218 in Shoe Store. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
5.0 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 3% of this company’s 65 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Measured reply time: across 34 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of under a day.
Reply quality: of 34 company replies to negative reviews analysed, 53% engaged with the specific problem and 29% were generic templates.
8% of its 223 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 32% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 179 of this company’s 5,112 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about www.thegoldenboot.co.uk?
Delivery failed
21 reports · 32% of complaintssteady“I don't receive tracking number”
“I was told by paypal I would get a refund but return shipping charges were on my dime”
The company replied on 2024-01-23: “We are a little concerned by your review as we have no recollection of your transaction. We also do not have any disputes pending with Paypal so we are unsure of your circumstances. Are you please…”
Our classifier read this reply as a deflection.
“the bottom of it was badly marked / stained”
Faulty product
10 reports · 15% of complaintsrising since 2021-03“They still refused to give a discount”
The company replied on 2023-01-21: “Thank you for your review. As a loyal customer I am very sorry that you feel we have fallen short of your expectations. We take any complaint extremely seriously. After a bit of investigation work we…”
Our classifier read this reply as a deflection.
“no reimbursement for return postage, no apology for the faulty goods”
“When I rang to complain there was no apology!”
The company replied on 2021-01-29: “I’m really sorry to have received your 1 star review. We are fastidious on checking product when it is dispatched and I’m confident that these would have left us in good order. The scuff on the…”
Our classifier read this reply as a substantive response.
Not as described
9 reports · 14% of complaintsrising since 2021-03“Received the wrong colour.”
“it seems I was sent a Mens UK 7 instead of a Womens UK 6.5”
“unwilling to resolve sending out a product not as listed.”
The company replied on 2021-01-20: “I’m sorry we have fallen short of your expectations. We pride ourselves on our 5 star customer service as the majority of reviews support. We will always try if reasonable to rectify a situation. If…”
Our classifier read this reply as a template response.
Support unhelpful
8 reports · 12% of complaintsrising since 2021-03“I was told by paypal I would get a refund but return shipping charges were on my dime”
The company replied on 2024-01-23: “We are a little concerned by your review as we have no recollection of your transaction. We also do not have any disputes pending with Paypal so we are unsure of your circumstances. Are you please…”
Our classifier read this reply as a deflection.
“customer service is non-existent!”
The company replied on 2024-02-20: “I’m sorry to have received your review and I’m sorry we have fallen short of your expectations as we place a great emphasis on our customer service. I am very concerned of your comments made directly…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“site wasn’t working”
Other
7 reports · 11% of complaintsfalling“Return policy for international is poor. I ordered wrong size and to return the item it would cost me double the cost in return shipping fees.”
“I was surprised when three styles I was interested in came up at £35 each but nevertheless reserved them so I could pick up the following day.”
The company replied on 2014-12-29: “Thank you for taking time to write a review. I was aware of your issue as I was present when you visited the store. We were very surprised when you thought the shoes you had reserved were £35 as all…”
Our classifier read this reply as a deflection.
“Really disappointed to find that 50% of my order was cancelled or missing!!!”
Delivery late
5 reports · 8% of complaintsrising since 2021-03“I was told by paypal I would get a refund but return shipping charges were on my dime”
The company replied on 2024-01-23: “We are a little concerned by your review as we have no recollection of your transaction. We also do not have any disputes pending with Paypal so we are unsure of your circumstances. Are you please…”
Our classifier read this reply as a deflection.
“the parcel sat at the Medway Delivery Office for Three Days !”
“I have not received any updates or deliveries.”
The company replied on 2022-12-09: “We are very sorry to have received your review. And sincerely sorry that you have not received your order. If you haven’t contacted our customer service team already please do so as soon as possible…”
Our classifier read this reply as a template response.
Compare www.thegoldenboot.co.uk with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.