Haven: most-reported complaints
Automated analysis of 192 public Trustpilot reviews published 2026-07-10 to 2026-09-26. TrustScore 2 from 1,545 total reviews — see the Trustpilot page. Quick answer: is Haven legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Haven's offerings are not as described, accounting for 28% of the 148 complaints identified in 192 reviews. Faulty products and unhelpful support are also frequent concerns, cited in 27% and 26% of complaints respectively. Poor core service rounds out the top issues, representing 22% of the reported problems. Trends indicate that complaints regarding faulty products and unhelpful support are falling, while issues with descriptions and service quality remain flat.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-03-13. We last checked this profile on 2026-09-26 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.4★ on Google (7,281 reviews) — a 2.4-star gap between its Trustpilot and Google scores.
TrustScore over time
1.9 → 2.0 across 12 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-08-26 (0%, 0.0d) · 2026-08-29 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-07 (0%, 0.0d) · 2026-09-10 (0%, 0.0d) · 2026-09-13 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 33% of this company’s 148 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 6.5 days between the experience and publishing their negative review (153 reviews record both dates).
Sector benchmark: not as described makes up 28% of this company’s complaints vs a 17% median across 100 ranked companies in its sector.
Review velocity: 412 of this company’s 1,545 Trustpilot reviews (27%) were written in the last 12 months.
What are the most common complaints about Haven?
Not as described
42 reports · 28% of complaintssteady“on arrival to our Bronze caravan seating area was soaking wet unable to sit down anywhere.”
1 reader marked this review helpful on Trustpilot.
“the accommodation was completely unfit for purpose”
1 reader marked this review helpful on Trustpilot.
“the top step is a lot steeper than the rest of the step's”
1 reader marked this review helpful on Trustpilot.
Faulty product
40 reports · 27% of complaintsfalling“The Caravan hadnt looked like it had been cleaned.”
1 reader marked this review helpful on Trustpilot.
“the accommodation was completely unfit for purpose”
1 reader marked this review helpful on Trustpilot.
“Stained carpets. Flickering lights Shockingly poor oven quality”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
38 reports · 26% of complaintsfalling“on arrival to our Bronze caravan seating area was soaking wet unable to sit down anywhere.”
1 reader marked this review helpful on Trustpilot.
“the accommodation was completely unfit for purpose”
1 reader marked this review helpful on Trustpilot.
“Complained 3 times and no one came to sort the windows or the rest or the rest of the cleaning.”
1 reader marked this review helpful on Trustpilot.
Poor core service
32 reports · 22% of complaintssteady“The Caravan hadnt looked like it had been cleaned.”
1 reader marked this review helpful on Trustpilot.
“Stained carpets. Flickering lights Shockingly poor oven quality”
1 reader marked this review helpful on Trustpilot.
“Shower broken, remote didn’t work, food in the oven tray”
1 reader marked this review helpful on Trustpilot.
Other
27 reports · 18% of complaintsrising since 2026-09“Caravan was told was done and it wasn’t. All amenities were filthy.”
1 reader marked this review helpful on Trustpilot.
“They charge you for practically everything”
1 reader marked this review helpful on Trustpilot.
“security guards told us we were not allowed into the park with a trailer”
1 reader marked this review helpful on Trustpilot.
Refund refused
11 reports · 7% of complaintsfalling“They are not allowed a refund or the option to change the date”
“i pleaded for a refund but scurrying to her management came back with no... . i went on Haven app and was able to book another van”
“we lost £649.00 never again.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.