Hobo Jack: most-reported complaints
Automated analysis of 527 public Trustpilot reviews published 2021-12-15 to 2026-08-02. TrustScore 4.9 from 22,528 total reviews — see the Trustpilot page. Quick answer: is Hobo Jack legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 52% of the 320 complaints identified in 527 reviews. Customer support issues were the next most common concern, with 28% of complaints citing unreachable support and 13% describing unhelpful interactions. Additionally, 16% of complaints involved faulty products. While reports of late deliveries and product faults are falling, complaints about unreachable support are rising.
How to reach Hobo Jack
These are the contact details Hobo Jack publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, address Bancroft 86, SG5 1NQ, GB.
The company claimed its Trustpilot profile on 2018-10-01. Trustpilot ranks it 7 of 239 in Men's Clothing Store. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ App Store (98)
TrustScore over time
4.9 → 4.9 across 3 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Severity: 10% of this company’s 320 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In September 2021, 21% of 14 one-to-three-star reviews were 1★; in December 2022, 65% of 26.
Counted from September 2021 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 13.9 days between the experience and publishing their negative review (102 reviews record both dates).
What their policy promises
delivery promise: Free for orders over £40
“FREE UK SHIPPING | SPEND OVER £40”
refund window: No refund after 28 days — meanwhile 10 reviewers in our census window reported refund delays.
“Returns received after 28 days can be exchanged for a different size but are not eligible for a refund”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
14% of its 198 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 52% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 85 of this company’s 22,528 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about Hobo Jack?
Delivery late
166 reports · 52% of complaintsfalling“Ordered nearly 2 weeks ago with 48 hour delivery”
2 readers marked this review helpful on Trustpilot.
“19 days since I ordered. I'm still waiting for the t-shirt”
2 readers marked this review helpful on Trustpilot.
“am still waiting for the delivery You would of thought that it doesn't to over 3 weeks to deliver a package”
2 readers marked this review helpful on Trustpilot.
Support unreachable
88 reports · 28% of complaintsrising since 2023-07“Tried to contact them had nothing back about a delivery that never came”
1 reader marked this review helpful on Trustpilot.
“Still haven’t received order and I’ve emailed twice messaged on FB and twitter… nothing.”
1 reader marked this review helpful on Trustpilot.
“I still haven’t received the items! I have emailed you twice but no reply!”
1 reader marked this review helpful on Trustpilot.
Faulty product
52 reports · 16% of complaintsfalling“goes completely out of shape after one wash”
1 reader marked this review helpful on Trustpilot.
“all three have lost shape within a couple of weeks”
1 reader marked this review helpful on Trustpilot.
“Non-existent customer service, excessive delivery time, correspondence ignored and below average quality clothing.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
42 reports · 13% of complaintsfalling“Missed the expected delivery date by over a week”
2 readers marked this review helpful on Trustpilot.
“promised a refund now after contacting on there again just get an alternated message”
The company replied on 2023-05-25: “We managed to rectify this issue and customer has informed us the feedback would be changed positive.”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“goes completely out of shape after one wash”
1 reader marked this review helpful on Trustpilot.
Delivery failed
39 reports · 12% of complaintsfalling“Tried to contact them had nothing back about a delivery that never came”
1 reader marked this review helpful on Trustpilot.
“Still haven’t received order and I’ve emailed twice messaged on FB and twitter… nothing.”
1 reader marked this review helpful on Trustpilot.
“all three have lost shape within a couple of weeks”
1 reader marked this review helpful on Trustpilot.
Not as described
32 reports · 10% of complaintssteady“the quality of the shirts on my latest purchase is far worse than before.”
2 readers marked this review helpful on Trustpilot.
“T-shirt isn’t same material as previous ones I’ve bought and thinner.”
2 readers marked this review helpful on Trustpilot.
“The quality is not there anymore , but the prices have gone up a lot .”
1 reader marked this review helpful on Trustpilot.
Compare Hobo Jack with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-31.