BOSS Money: most-reported complaints
Automated analysis of 523 public Trustpilot reviews published 2026-07-02 to 2026-09-23. TrustScore 4.6 from 9,208 total reviews — see the Trustpilot page. Quick answer: is BOSS Money legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' such as misleading information and malpractice, which account for 33% of the 70 complaints identified. Support-related concerns are also frequent, with 16% of complaints citing unhelpful assistance and 11% noting that support is unreachable. Additionally, 11% of complaints highlight account and app problems, including security breaches and unauthorized charges. While the 'Other' and support unreachable issues show a flat trend, complaints about unhelpful support are falling, whereas account issues are rising.
How to reach BOSS Money
These are the contact details BOSS Money publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2022-01-11, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 11 of 30 in Money Transfer Service. We last checked this profile on 2026-09-24 and found 29 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.6 → 4.6 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (100%, 0.5d) · 2026-08-20 (100%, 0.5d) · 2026-08-24 (100%, 0.5d) · 2026-08-27 (100%, 0.5d) · 2026-08-30 (100%, 0.5d) · 2026-09-02 (100%, 0.5d) · 2026-09-05 (100%, 0.5d) · 2026-09-08 (98%, 0.5d) · 2026-09-11 (100%, 0.5d) · 2026-09-14 (99%, 0.5d) · 2026-09-17 (100%, 0.5d) · 2026-09-20 (99%, 0.5d) · 2026-09-24 (100%, 0.5d).
Severity: 23% of this company’s 70 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2024, 67% of 12 one-to-three-star reviews were 1★; in September 2026, 71% of 24.
Counted from August 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 4.1 days between the experience and publishing their negative review (440 reviews record both dates).
Measured reply time: across 449 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 449 company replies to negative reviews analysed, 48% engaged with the specific problem and 40% were generic templates.
51% of its 421 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 33% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 3,316 of this company’s 9,208 Trustpilot reviews (36%) were written in the last 12 months.
What are the most common complaints about BOSS Money?
Other
23 reports · 33% of complaintssteady“Misleading information and malpractice”
The company replied on 2026-09-14: “Hello Patria, We would like to gain a better understanding of your feedback. Kindly email us at [email protected], providing a summary of any issues you may be facing. We are committed to working…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“somebody hacked my back account and transferred 1200 through this app.”
The company replied on 2026-08-24: “Hi SG, we’re very sorry to hear about what happened. We take reports of unauthorized transactions extremely seriously. If a transfer was made through BOSS Money without your authorization, please…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“they stole my money I never got it back”
The company replied on 2026-08-12: “Yohanna We apologize if your experience with our BOSS Money app fell short of your expectations. We're here to help resolve any issues you may have encountered. Please reach out to us at…”
Our classifier read this reply as a template response.
Support unhelpful
11 reports · 16% of complaintsfalling“automatically charge my card for a subscription that I know nothing about”
The company replied on 2026-09-22: “Hi Asheika, we’re sorry to hear about the unexpected charge and understand how frustrating this must have been. We’d like to look into what happened and make sure your concerns are properly…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I tried to get an agent, and still nothing.”
The company replied on 2026-08-16: “Hi Mabe We apologize if your experience with our BOSS Money app fell short of your expectations. We're here to help resolve any issues you may have encountered. Please reach out to us at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“made several calls with customer service of which it was not a help at all”
The company replied on 2026-07-17: “Hello Hipolito, We are sorry to hear about these issues and want to assist you. Please email us at [email protected] with the details of your experience and your registered telephone number and we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Account/app problems
8 reports · 11% of complaintsrising since 2026-09“Twice they hacked my account.I deleted the app”
The company replied on 2026-09-07: “Dieudonne, we’re sorry to hear about what happened and understand why this left you concerned. We’d really like the opportunity to look into this for you. Please email us at [email protected] with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“fake app and fraud detected”
The company replied on 2026-07-24: “Hello Seid, Thank you for your feedback. We're sorry to hear about your concerns. Having reviewed your account, we can see that it has been active since 2020 and that you have successfully used both…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“things became suspicious when I was told that they had contacted my bank”
The company replied on 2026-07-15: “Hello Prince, Thank you for sharing your experience with us. We’re sorry to hear about the concerns you had during our verification process. To help protect our customers and their funds, some…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
8 reports · 11% of complaintssteady“they don’t have a customer service for complaint”
The company replied on 2026-09-22: “Hi Johny, we’re sorry to hear about the unexpected charge. We understand how concerning it is to see a payment you don’t recognise. We’d like to look into this for you and make sure your concerns are…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I tried to get an agent, and still nothing.”
The company replied on 2026-08-16: “Hi Mabe We apologize if your experience with our BOSS Money app fell short of your expectations. We're here to help resolve any issues you may have encountered. Please reach out to us at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“when I press to get a call back I never get one”
The company replied on 2026-09-04: “Hi Domingo We appreciate your feedback. That doesn't sound like a good experience, so let's get you some help. Please email us at [email protected] with your registered telephone number and we will…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
8 reports · 11% of complaintsfalling“They charging my card without my consent,be careful with them”
The company replied on 2026-09-21: “Hola Pouchon We would like to gain a better understanding of your feedback. Kindly email us at [email protected], providing a summary of any issues you may be facing. We are committed to working…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Money was sent that was delivered to the wrong account and didn't get back My money”
The company replied on 2026-09-02: “Hi Andrew We appreciate your feedback. That doesn't sound like a good experience, so let's get you some help. Please email us at [email protected] with your registered telephone number and we will…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“she didn’t get it, but the money was taken out of my account”
The company replied on 2026-07-10: “Hi Michael, Thank you for emailing us and aloowing us to work with you to resolve the matter. The Network Operator have processed a refund which should reflect in your bank account within 3-5…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery late
5 reports · 7% of complaintssteady“I’ve sent money on August 24th 2026 and it still has not been delivered.”
The company replied on 2026-09-02: “Hello Eddie, we’re really sorry to hear about the delay with your transfer and, especially, that our Customer Service team hasn’t been able to give you the answers you need. We understand how…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I initiated it on Saturday at 11.24am but the money was deposited on Monday.”
The company replied on 2026-09-08: “Naomi, we’re sorry to hear that your recent transfer took longer than expected. We understand how important timely delivery can be especially when you’re sending money for an emergency. We’d like to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“it took over 4 days for the money to be delivered way afterthought expected date”
The company replied on 2026-08-04: “Bonaventure, We appreciate you sharing your recent experience with us. We understand your frustration regarding the delayed delivery of funds for your transactions. We are actively reviewing our…”
Our classifier read this reply as a template response.
Compare BOSS Money with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.