Curtis International: most-reported complaints
Automated analysis of 101 public Trustpilot reviews published 2022-09-29 to 2026-09-18. TrustScore 1.2 from 119 total reviews — see the Trustpilot page. Quick answer: is Curtis International legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report warranty disputes, citing 65 instances out of 99 identified complaints. Faulty products are the next most common issue, with 56 reports noted by consumers. Additionally, 37 reviewers mention unhelpful support, while 16 report that support is unreachable.
How to reach Curtis International
These are the contact details Curtis International publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address Attwell Drive 315, Toronto, M9W 1H5, CA.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/05 Win tickets to Manchester International Festival”.
Elsewhere: 3.8★ on Google (1,218 reviews) — a 2.6-star gap between its Trustpilot and Google scores.
Severity: 40% of this company’s 99 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.9 days between the experience and publishing their negative review (99 reviews record both dates).
Sector benchmark: warranty disputes makes up 66% of this company’s complaints vs a 14% median across 17 ranked companies in its sector.
Review velocity: 25 of this company’s 119 Trustpilot reviews (21%) were written in the last 12 months.
What are the most common complaints about Curtis International?
Warranty disputes
65 reports · 66% of complaintssteady“The website was unable to load as it was faulty, my antivirus blocked it. used phone calls and emails NO response.”
6 readers marked this review helpful on Trustpilot.
“they would not honor their warranty”
4 readers marked this review helpful on Trustpilot.
“Filed a warranty claim and took forever”
4 readers marked this review helpful on Trustpilot.
Faulty product
56 reports · 57% of complaintssteady“Still waiting for them to contact me”
4 readers marked this review helpful on Trustpilot.
“Filed a warranty claim and took forever”
4 readers marked this review helpful on Trustpilot.
“stopped working, when it was plugged in it made horrific noises and stopped producing ice.”
4 readers marked this review helpful on Trustpilot.
Support unhelpful
37 reports · 37% of complaintssteady“stopped working, when it was plugged in it made horrific noises and stopped producing ice.”
4 readers marked this review helpful on Trustpilot.
“Still haven’t got a refund, replacement or repair.”
4 readers marked this review helpful on Trustpilot.
“First of all, it takes weeks to resolve any kind of issue with this company. Numerous emails back-and-forth to Curtis International with repeated evidence of malfunctioned product”
4 readers marked this review helpful on Trustpilot.
Support unreachable
16 reports · 16% of complaintsfalling“The website was unable to load as it was faulty, my antivirus blocked it. used phone calls and emails NO response.”
6 readers marked this review helpful on Trustpilot.
“Still waiting for them to contact me”
4 readers marked this review helpful on Trustpilot.
“These folks have blocked my number and will not respond back to my email.”
3 readers marked this review helpful on Trustpilot.
Refunds delayed
11 reports · 11% of complaintsrising since 2025-06“Still haven’t got a refund, replacement or repair.”
4 readers marked this review helpful on Trustpilot.
“it is now mid-november 2025 and the check never arrived.”
2 readers marked this review helpful on Trustpilot.
“It's been over three weeks (over a month since it broke) and I keep being told to be patient”
1 reader marked this review helpful on Trustpilot.
Refund refused
3 reports · 3% of complaintssteady“refused to do anything because I didn’t have original receipt”
3 readers marked this review helpful on Trustpilot.
“Just Send us a new Air Fryer or send us our money back.”
“Won’t refund us because we didn’t save the burned up recalled cord.”
Compare Curtis International with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.