Wolters Kluwer: most-reported complaints
Automated analysis of 45 public Trustpilot reviews published 2021-02-16 to 2026-08-25. TrustScore 1.2 from 113 total reviews — see the Trustpilot page. Quick answer: is Wolters Kluwer legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 24 out of 43 identified complaints citing this issue. Support being unreachable is the second most common concern, mentioned in 17 complaints. Additionally, reviewers frequently mention faulty products and billing errors, each appearing in 10 complaints.
How to reach Wolters Kluwer
These are the contact details Wolters Kluwer publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address Zuidpoolsingel 2, Alphen aan den Rijn, 2408 ZE, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-01-31 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 29/07 Win an iPad 2 in the Wolters Kluwer BusinessZone survey!”.
TrustScore over time
1.3 → 1.2 across 4 census measurements since 2026-09-01. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-01 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 51% of this company’s 43 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (41 reviews record both dates).
Sector benchmark: support unhelpful makes up 56% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 60 of this company’s 113 Trustpilot reviews (53%) were written in the last 12 months.
What are the most common complaints about Wolters Kluwer?
Support unhelpful
24 reports · 56% of complaintsrising since 2025-07“they retroactively charge their services to the start of the prior year”
1 reader marked this review helpful on Trustpilot.
“it's been 4 months, I've emailed 2 or 3 times, called about 6 or 7 and I still haven't had my issue resolved”
1 reader marked this review helpful on Trustpilot.
“Constantly closes out the issue, saying it is resolved and it is not.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
17 reports · 40% of complaintsfalling“my card was charged two times but otherwise I have no order number”
1 reader marked this review helpful on Trustpilot.
“it's been 4 months, I've emailed 2 or 3 times, called about 6 or 7 and I still haven't had my issue resolved”
1 reader marked this review helpful on Trustpilot.
“no product received, my rep is not responding”
1 reader marked this review helpful on Trustpilot.
Faulty product
10 reports · 23% of complaintssteady“we were then sold CCH tax software with false promises.”
1 reader marked this review helpful on Trustpilot.
“Riddled with server issues and other errors which you can’t clear.”
1 reader marked this review helpful on Trustpilot.
“The best answer I could get was, enter whatever data you want into our tax software.”
1 reader marked this review helpful on Trustpilot.
Billing errors
10 reports · 23% of complaintsrising since 2025-07“my card was charged two times but otherwise I have no order number”
1 reader marked this review helpful on Trustpilot.
“they retroactively charge their services to the start of the prior year”
1 reader marked this review helpful on Trustpilot.
“Despite emails, calls and submitting a web ticket, nobody can be bothered to get back to me.”
1 reader marked this review helpful on Trustpilot.
Account/app problems
5 reports · 12% of complaintsrising since 2025-07“when I attempted to log it I was locked out”
1 reader marked this review helpful on Trustpilot.
“I asked them to put the Software back into my account and they said "no".”
1 reader marked this review helpful on Trustpilot.
“I have logged over 10 hours, yes, 10 hours, attempting to reset a password and get myself as admin on our account”
Misleading pricing
4 reports · 9% of complaintsfalling“They will LIE to you, saying they will conduct a service you are looking for THEN force you to sign a contract”
2 readers marked this review helpful on Trustpilot.
“we were then sold CCH tax software with false promises.”
1 reader marked this review helpful on Trustpilot.
“The help desk chat option does not work.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.