gas-elec Group: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2023-04-15 to 2026-09-04. TrustScore 4 from 187 total reviews — see the Trustpilot page. Quick answer: is gas-elec Group legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report missed appointments, which account for 47% of the 19 complaints identified in the 100 reviews analyzed. Support being unhelpful is the second most common issue, cited in 32% of complaints, followed by overcharging at 21%. A smaller number of reviewers, representing 10% of complaints, mention receiving faulty products. No clear trend can be established for these issues due to the limited number of reviews.
How to reach gas-elec Group
These are the contact details gas-elec Group publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 0800 041 8614, email [email protected], address Summer Road, Bury St. Edmunds, IP31 3AJ, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-02-14 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3★ on Google (4 reviews)
What their policy promises
support availability: within 24 hours
“We will endeavour to call you back within 24 hours…”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-07.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 40 company-invited reviews in the recent window average 4.93★, while 61 organic (uninvited) reviews average 3.79★.
21% of its 78 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: missed appointments makes up 47% of this company’s complaints vs a 19% median across 18 ranked companies in its sector.
Review velocity: 25 of this company’s 187 Trustpilot reviews (13%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about gas-elec Group?
Missed appointments
9 reports · 47% of complaints“Don't turn up for appointments and don't let you know.”
3 readers marked this review helpful on Trustpilot.
“No sign of electrician at 1130, called company and was told they have no details about this appointment”
2 readers marked this review helpful on Trustpilot.
“They did not do it and did not contact me regarding any issues they might have had with this.”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
6 reports · 32% of complaints“They did not do it and did not contact me regarding any issues they might have had with this.”
2 readers marked this review helpful on Trustpilot.
“made booking a safety check a nightmare.”
2 readers marked this review helpful on Trustpilot.
“On the day of the appointment, I waited over three hours with no communication whatsoever — no text, no time window, no update from the engineer.”
1 reader marked this review helpful on Trustpilot.
Overcharging
4 reports · 21% of complaints“No sign of electrician at 1130, called company and was told they have no details about this appointment”
2 readers marked this review helpful on Trustpilot.
“Refused to fix a trivial fault ('remedials' they call these) - so instead of 1 min fix whilst on site they insisted on repeat visit @ £180.”
1 reader marked this review helpful on Trustpilot.
“Among the many fleecing activities was charging £500 to move an electrical socket.”
1 reader marked this review helpful on Trustpilot.
Faulty product
2 reports · 10% of complaints“they booked us an appointment, then canceled last minute the first time; they rebooked a few weeks later then didn't turn up”
1 reader marked this review helpful on Trustpilot.
“The engineer servicing my gas fire, left it in an unsafe condition.”
Support unreachable
2 reports · 10% of complaints“I have left messages via voicemail and email to customer services.”
The company replied on 2024-09-10: “Good morning. I am so sorry that you have experienced issues with our service this time - as you say this is not to our normal standard. Please could you just pop me a quick email with your property…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“No response was received. There is no obvious phone number on their website.”
Poor core service
2 reports · 10% of complaints“the bathroom wiring was melted! This should have been picked up in the report and it is a very real fire risk!”
The company replied on 2024-03-04: “Hello Bodean, I am really sorry to hear you have received poor service from us. If you email me @ [email protected], I will look into this and get back to you with a speedy response. Nick”
Our classifier read this reply as a template response.
“The engineer servicing my gas fire, left it in an unsafe condition.”
Compare gas-elec Group with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.