Travelopod: most-reported complaints
Automated analysis of 457 public Trustpilot reviews published 2022-04-08 to 2026-09-23. TrustScore 4.8 from 10,980 total reviews — see the Trustpilot page. Quick answer: is Travelopod legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 39 complaints identified. Misleading pricing is the second most common issue, cited in 33 reports. Overcharging is also frequently mentioned, appearing in 28 complaints. Additionally, 14 reviewers reported that support was unreachable.
How to reach Travelopod
These are the contact details Travelopod publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-855-340-6333, email [email protected], address 1111 W EL CAMINO REAL, SUNNYVALE, 94087, US.
The company claimed its Trustpilot profile on 2014-05-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 60 of 199 in Travel Agency. We last checked this profile on 2026-09-23 and found 21 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (3,808 reviews)
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.3d) · 2026-08-24 (100%, 0.3d) · 2026-08-27 (100%, 0.3d) · 2026-09-01 (100%, 0.3d) · 2026-09-04 (100%, 0.3d) · 2026-09-08 (100%, 0.3d) · 2026-09-11 (100%, 0.3d) · 2026-09-14 (100%, 0.3d) · 2026-09-17 (100%, 0.3d) · 2026-09-20 (98%, 0.3d) · 2026-09-23 (100%, 0.3d).
Severity: 35% of this company’s 104 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2019, 100% of 10 one-to-three-star reviews were 1★; in August 2026, 90% of 10.
Counted from July 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.0 days between the experience and publishing their negative review (109 reviews record both dates).
Measured reply time: across 240 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 240 company replies to negative reviews analysed, 38% engaged with the specific problem and 52% were generic templates.
Review provenance: 329 company-invited reviews in the recent window average 4.80★, while 39 organic (uninvited) reviews average 4.15★.
60% of its 332 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 1,127 of this company’s 10,980 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about Travelopod?
Support unhelpful
39 reports · 38% of complaintssteady“Customer service was unhelpful throughout.”
The company replied on 2025-12-05: “Dear Neher, Thank you for sharing your feedback. We’re very sorry to hear about your frustrating experience and understand how disappointing it must have felt when the change process didn’t match…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“He started shouting just to make me listen to his version of the story, instead of trying to help or resolve the issue.”
The company replied on 2025-06-16: “Dear Priyan, We sincerely apologize for the service you received. We strive our best at Travelopod to ensure that our customers enjoy a great deal of service and trust from us. Please allow us to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“He least cared about my needs and lied about everything.”
The company replied on 2026-07-21: “Dear Vijay, Thank you for sharing your feedback. We're truly sorry to hear about your experience and apologize for the frustration you've described. Your concerns regarding the booking process, the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Misleading pricing
33 reports · 32% of complaintsrising since 2025-07“Travelopod sold me non-refundable tickets for the same price.”
The company replied on 2025-10-06: “Dear Akash Patel, We sincerely apologize for the service you received. We strive our best at Travelopod to ensure that our customers enjoy a great deal of service and trust from us. Please allow us…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They clearly defrauded me and I would have never booked my ticket through them had I known about this minimum fee.”
The company replied on 2023-10-05: “Dear Customer, We sincerely apologize for the service you received. We strive our best at Travelopod to ensure that our customers enjoy a great deal of service and trust from us. Please allow us to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“misleading information..false promises..later price increases”
The company replied on 2026-06-15: “Dear Sheetal, Thank you for your feedback. We reviewed your case and found that your concern was related to seat selection and seat pricing. We understand that the agent provided a general estimate…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Overcharging
28 reports · 27% of complaintsfalling“Still they ended up charging me $1100+ for my date changes.”
The company replied on 2022-12-19: “Dear Mr. Rangaraj , We apologize for this upsetting experience. We are really sorry for the same. We strive our best to ensure that our customers enjoy a great deal of service and trust from us.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“they charge me $300 extra but when i found same ticket on airline it was not tht price”
The company replied on 2026-07-08: “Dear Rajvir, We're truly sorry to hear that your experience didn't meet your expectations. As one of our valued repeat customers, we sincerely appreciate your business and the relationship we've…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“jacked up the price by $133.00 stating that if I do not pay the extra price, my fmaily members will be sitting at 3 different locations”
The company replied on 2026-09-22: “Dear Mani Mathew, Thank you for sharing your concerns. We’re sorry to hear about your experience and take your allegations regarding the additional charge and seating discussion seriously. We would…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
14 reports · 14% of complaintsrising since 2025-07“They don't want to provide customer service at all”
1 reader marked this review helpful on Trustpilot.
“jacked up the price by $133.00 stating that if I do not pay the extra price, my fmaily members will be sitting at 3 different locations”
The company replied on 2026-09-22: “Dear Mani Mathew, Thank you for sharing your concerns. We’re sorry to hear about your experience and take your allegations regarding the additional charge and seating discussion seriously. We would…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I tried contacting Travelopod multiple times, but no one responded properly”
The company replied on 2026-02-27: “Dear Murpa, We’re truly sorry to hear about your experience and the stress this situation has caused you. This is certainly not the level of service we aim to provide. We take concerns like yours…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
8 reports · 8% of complaintssteady“Because of the incorrect information from Travelopod, I missed the opportunity to rebook”
The company replied on 2026-03-09: “Dear Reeya, We’re truly sorry for the difficult experience you and your family faced. During that period, Indigo operations were significantly disrupted and thousands of passengers were stranded.…”
Our classifier read this reply as a deflection.
“A lady named Suzane Pratt took our reservation and asked money through Zelle.They are crooks and scammers.”
The company replied on 2025-06-24: “Dear Bhavik Patel, We sincerely apologize for the service you received. We strive our best at Travelopod to ensure that our customers enjoy a great deal of service and trust from us. Please allow us…”
Our classifier read this reply as a template response.
“The initial agent provided incorrect guidance and made several errors”
The company replied on 2026-04-20: “Dear Suresh, Thank you for sharing your experience with us. We sincerely regret the inconvenience and frustration caused during your booking, especially given the importance of arrangements involving…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Refund refused
5 reports · 5% of complaintsfalling“REFUSE TO PAY REFUND, DEMANDED $150 PAYMENT IN ORDER TO RECEIVE THE REFUND”
The company replied on 2026-04-28: “Dear Harish, We sincerely apologize for the inconvenience and frustration you have experienced. This is certainly not the level of service we aim to provide. To assist you further and check the…”
Our classifier read this reply as a template response.
“They made fake promises, and their tone was completely different before and after the payment.”
The company replied on 2025-09-17: “Dear Customer, We sincerely apologize for the service you received. We strive our best at Travelopod to ensure that our customers enjoy a great deal of service and trust from us. Please allow us to…”
Our classifier read this reply as a template response.
“The agent's response was it depends on the situation.”
The company replied on 2024-01-14: “Dear Customer, Sorry to hear about this experience. Request you to please share your booking ID or your contact details so we can work to help you. We have gone through the remarks and concerns…”
Our classifier read this reply as a template response.
Compare Travelopod with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.