viagogo: most-reported complaints
Automated analysis of 826 public Trustpilot reviews published 2026-07-26 to 2026-09-26. TrustScore 3.9 from 51,990 total reviews — see the Trustpilot page. Quick answer: is viagogo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 92 complaints identified during the analysis period. Delivery failures were the second most common issue, cited in 72 reviews, while 52 reviewers stated that refunds were refused. Additionally, 48 customers reported that their tickets were not as described, such as having poor visibility despite paying for premium seats.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2026-09-21. We last checked this profile on 2026-09-27 and found 37 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 231 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Dispute with Viagogo - Receiving payments”, “Viagogo Tickets”, “RESOLVED: Claiming refund/compensation for ticket from Viagogo?”.
Elsewhere: 1.4★ on Google (0 reviews)
TrustScore over time
3.9 → 3.9 across 9 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 61% of this company’s 301 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.1 days between the experience and publishing their negative review (675 reviews record both dates).
Review provenance: 517 company-invited reviews in the recent window average 4.78★, while 174 organic (uninvited) reviews average 1.57★. Trustpilot notes this company has collected incentivised reviews.
24% of its 463 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 31% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 6,896 of this company’s 51,990 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about viagogo?
Support unhelpful
92 reports · 31% of complaintssteady“it is all what u get.”
5 readers marked this review helpful on Trustpilot.
“they did not have the tickets to give us”
3 readers marked this review helpful on Trustpilot.
“received a ticket which was completely wrong to what I ordered”
3 readers marked this review helpful on Trustpilot.
Delivery failed
72 reports · 24% of complaintssteady“no valid ticket was provided.”
5 readers marked this review helpful on Trustpilot.
“Tickets never arrived.”
4 readers marked this review helpful on Trustpilot.
“The tickets didnt even transfer, so i didnt get those seats.”
4 readers marked this review helpful on Trustpilot.
Refund refused
52 reports · 17% of complaintssteady“no valid ticket was provided.”
5 readers marked this review helpful on Trustpilot.
“they did not have the tickets to give us”
3 readers marked this review helpful on Trustpilot.
“you are never getting your money after selling a ticket no matter what!!!! Organizer changed my seats, i informed viagogo DAYS BEFORE the event and they still billed ME”
3 readers marked this review helpful on Trustpilot.
Not as described
48 reports · 16% of complaintssteady“The 600 euro tickets were right at the front but my 600 ticket was right at the back stalls with poor visibility.”
3 readers marked this review helpful on Trustpilot.
“No where on the site or regarding ticket did it say the view would be restricted.”
3 readers marked this review helpful on Trustpilot.
“The tickets didn’t arrive until 48 hours before the event. When we arrived, we were directed to the top floor”
2 readers marked this review helpful on Trustpilot.
Misleading pricing
44 reports · 15% of complaintssteady“it is all what u get.”
5 readers marked this review helpful on Trustpilot.
“reselling and auctioning tickets at inflated prices”
4 readers marked this review helpful on Trustpilot.
“I paid 158 euros for two tickets instead of 44 euros and found out too late.”
3 readers marked this review helpful on Trustpilot.
Support unreachable
43 reports · 14% of complaintsrising since 2026-09“Tickets never arrived.”
4 readers marked this review helpful on Trustpilot.
“zero response from customer service to help”
3 readers marked this review helpful on Trustpilot.
“I paid 667£ for 5 tickets and didn’t receive any confirmation email”
2 readers marked this review helpful on Trustpilot.
Compare viagogo with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.