Fortray Global Services Limited: most-reported complaints
Automated analysis of 301 public Trustpilot reviews published 2018-12-11 to 2026-09-14. TrustScore 4.8 from 2,352 total reviews — see the Trustpilot page. Quick answer: is Fortray Global Services Limited legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 35% of the 34 identified complaints. Other issues include refund refusals (18%) and unreachable support (12%), while the remaining 32% fall under other categories. These concerns were raised across 301 reviews analyzed between December 2018 and September 2026. No specific trend could be established for any issue due to insufficient review volume.
How to reach Fortray Global Services Limited
These are the contact details Fortray Global Services Limited publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02079934928, email [email protected], address Mirror Works, Unit - MI.G01, 12 Marshgate Lane, London, E15 2NH, GB.
The company claimed its Trustpilot profile on 2016-12-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-15. Trustpilot ranks it 28 of 96 in Career and Education Provider. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FORTRAY GLOBAL SERVICES LTD (no. 07611690), active, incorporated 2011 (15.3 years); next accounts due 2027-01-31, last accounts filed 2026-01-29. 3 current officers; 2 filings in the last 12 months (63 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 18.2d) · 2026-08-15 (83%, 21.6d) · 2026-08-18 (83%, 21.6d) · 2026-08-21 (100%, 19.2d) · 2026-08-27 (100%, 19.2d) · 2026-08-30 (100%, 21.6d) · 2026-09-02 (100%, 21.6d) · 2026-09-08 (83%, 21.6d) · 2026-09-12 (100%, 21.6d) · 2026-09-15 (83%, 21.6d) · 2026-09-18 (100%, 21.6d) · 2026-09-21 (100%, 18.2d) · 2026-09-24 (100%, 18.2d).
Severity: 56% of this company’s 34 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (59 reviews record both dates).
What their policy promises
refund window: less than six months
“get a job in less than six months, or get your money back—100% refund.”
support availability: within 24 hours
“A Fortray adviser will be in touch within 24 hours to walk you through your options”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 61 negative reviews that received a public reply, the median wait was 5 days — the company profile reports an average of 18 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 61 company replies to negative reviews analysed, 25% engaged with the specific problem and 44% were generic templates.
Review provenance: 128 company-invited reviews in the recent window average 4.76★, while 129 organic (uninvited) reviews average 4.82★.
62% of its 220 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 35% of this company’s complaints vs a 14% median across 151 ranked companies in its sector.
Review velocity: 672 of this company’s 2,352 Trustpilot reviews (29%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Fortray Global Services Limited?
Misleading pricing
12 reports · 35% of complaints“They lure their victims with job guarantee and charge high fees for training £2500 for full time IT support engineer program.”
The company replied on 2024-11-08: “Hi Talal, Thank you for sharing your feedback with us. We’re here to make sure every experience with Fortray is a positive one, and we apologize for any inconvenience you may have encountered. After…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“they took £3500”
The company replied on 2024-10-08: “I want to express my sincere apologies for any negative experiences or frustrations you may have encountered. We take all feedback seriously, as it helps us identify areas for improvement and ensure…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
“advertise something else, mention something else in contract, will communicate something else by verbally”
The company replied on 2024-10-08: “I want to express my sincere apologies for any negative experiences or frustrations you may have encountered. We take all feedback seriously, as it helps us identify areas for improvement and ensure…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Other
11 reports · 32% of complaints“Dont waste your time guys..Its a trap!”
The company replied on 2024-10-21: “I want to express my sincere apologies for any negative experiences or frustrations you may have encountered. We take all feedback seriously, as it helps us identify areas for improvement and ensure…”
Our classifier read this reply as a template response.
7 readers marked this review helpful on Trustpilot.
“Had a worst experience.”
The company replied on 2025-02-07: “Hi Jaheer, Thank you for your feedback. We understand your request to switch from the Job Guarantee program to the Job Ready program, but this change cannot be accommodated as it goes against our…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“It’s totally trap. There intentions are make money.”
The company replied on 2024-10-25: “I want to express my sincere apologies for any negative experiences or frustrations you may have encountered. We take all feedback seriously, as it helps us identify areas for improvement and ensure…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Refund refused
6 reports · 18% of complaints“they took £3500”
The company replied on 2024-10-08: “I want to express my sincere apologies for any negative experiences or frustrations you may have encountered. We take all feedback seriously, as it helps us identify areas for improvement and ensure…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
“They persuade students who just completed induction to put five star reviews.”
The company replied on 2024-10-11: “I want to express my sincere apologies for any negative experiences or frustrations you may have encountered. We take all feedback seriously, as it helps us identify areas for improvement and ensure…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“I donot trust you any more please give me refund me”
The company replied on 2024-01-09: “WELCOME TO FORTRAY GLOBAL SERVICES. Thanks a bunch for your positive feedback! We're delighted that you found our communication flow easy, and that the learning material has aided you with…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unreachable
4 reports · 12% of complaints“there is no proper response no one responding properly”
The company replied on 2023-10-12: “Hey, Waqas, / Vignesh, We really sorry for your bad experience. we have 2000+ candidates so far and never have had any issues with voice or quality. if you have an issue there is a proper forum to…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“And of course they did not call back!! Again unprofessional and another red flag !! So probably a Scam!!”
The company replied on 2025-12-11: “Hi Anthony, Thank you for sharing your feedback. We take all reviews seriously and therefore conducted a detailed investigation of your case. However, the use of the term “scammers and red flag” is…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Hello can you reply to my email for refund”
The company replied on 2023-10-12: “Hey, Thanks for writing us back. You have signed up in 2021. we arranged a job but you have refused to take it and after 2 years asking for a refund. how this can be possible after 2 years. Despite…”
Our classifier read this reply as a deflection.
Support unhelpful
4 reports · 12% of complaints“they send debt recovery for you because they want you to pay for them even u wasn’t happy with their service”
The company replied on 2025-07-21: “Hi Pop, Thank you for sharing your feedback with us. We’re here to make sure every experience with Fortray is a positive one, and we apologise for any inconvenience you may have encountered. After…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“She requested to discontinue the remaining course and cancel any further payments. She did not ask for a refund simply wished to halt the further charges. Unfortunately, her request has not been addressed”
The company replied on 2025-03-11: “Hi Pavan, Thank you for sharing your feedback. We’re sorry to hear about your friend’s experience and would like to assist in resolving this matter. We are currently unaware of her details or the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“The service I purchased was mis‑sold, and the support I received afterwards was unhelpful and evasive.”
The company replied on 2026-07-29: “Hi Vincenzo, We are disappointed to see this review, as it does not reflect the full history of your enrolment. Throughout your time on the program, our team provided training sessions, LMS access,…”
Our classifier read this reply as a deflection.
Poor core service
3 reports · 9% of complaints“there is no proper response no one responding properly”
The company replied on 2023-10-12: “Hey, Waqas, / Vignesh, We really sorry for your bad experience. we have 2000+ candidates so far and never have had any issues with voice or quality. if you have an issue there is a proper forum to…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“some of the coach were not doing full length of the lesson”
The company replied on 2024-11-01: “Thank you for your feedback. We're glad to hear that you appreciated the documentation. We're sorry to learn that some coaching sessions did not meet your expectations. We'll address this issue to…”
Our classifier read this reply as a template response.
“few session has been missed, punting us behind on schedule”
The company replied on 2024-04-05: “Thank you for your feedback. It's great to hear that you find the training beneficial overall. However, we apologize for any inconvenience caused by missed sessions. We understand that this can set…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-15.