Hotstar: most-reported complaints
- Complaints in recent reviews
- 87% of 103 recent reviews analysed
- Most-reported issue
- Account/app problems 19% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.6 from 128 total reviews
- Review window analysed
- 2020-06-07 to 2026-11-03 103 reviews
- Sector
- Other sectors
Automated analysis of 103 public Trustpilot reviews published 2020-06-07 to 2026-11-03. TrustScore 1.6 from 128 total reviews — see the Trustpilot page. Quick answer: is Hotstar legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 19% of the 90 complaints identified in 103 reviews. Issues described as not matching the service description were the second most frequent complaint at 18%, followed closely by misleading pricing and poor core service, each representing 16% of complaints. The trend for account and app problems is rising, while complaints about misleading pricing are falling, and issues regarding service description and core performance remain flat.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Hotstar?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Account/app problems | 19% | 17 | rising since 2024-08 | |
| Not as described | 18% | 16 | steady | |
| Misleading pricing | 16% | 14 | falling | |
| Poor core service | 16% | 14 | steady | |
| Support unreachable | 13% | 12 | falling | |
| Support unhelpful | 13% | 12 | rising since 2024-08 |
Account/app problems
17 reports · 19% of complaints“They sold the subscription even when they knew that it doesn't work in Canada. They won't give me refund.”
1 reader marked this review helpful on Trustpilot.
“Now you can't watch Hollywood content for mobile subscription.”
1 reader marked this review helpful on Trustpilot.
“Once you recharge it they will not send any OTP, and without OTP you can't activate your subscription.”
1 reader marked this review helpful on Trustpilot.
Not as described
16 reports · 18% of complaints“If you are subscribing for sports content please don't subscribe”
1 reader marked this review helpful on Trustpilot.
“They are blocking, deleting, and forcing viewers away from watching these spiritual episodes.”
“Without any notice, they have removed the earlier episodes so I cannot watch them.”
Misleading pricing
14 reports · 16% of complaints“Now after 7 days the subscription only works on mobile only. Now they say that on tv it was complimentary for 7 days.”
2 readers marked this review helpful on Trustpilot.
“They will charge you money and still will show you lots of ads”
1 reader marked this review helpful on Trustpilot.
“They advertised on web pages to show Cricket matches on hotstar.com, but they don't.”
1 reader marked this review helpful on Trustpilot.
Poor core service
14 reports · 16% of complaints“I subscribed to watch Asia cup live but shows "area specific content" too late”
1 reader marked this review helpful on Trustpilot.
“Sometimes serial does not load .In middle of like Aug or sep Oct some serial was gayab from this app”
“Serial does not come on time like seher they take very long and don not post it till night”
Support unreachable
12 reports · 13% of complaints“Now after 7 days the subscription only works on mobile only. Now they say that on tv it was complimentary for 7 days.”
2 readers marked this review helpful on Trustpilot.
“Once you recharge it they will not send any OTP, and without OTP you can't activate your subscription.”
1 reader marked this review helpful on Trustpilot.
“You have been taking money from my account when I don't have or had any subscription.”
Support unhelpful
12 reports · 13% of complaints“they rudely denied that they cannot honor that promotion”
1 reader marked this review helpful on Trustpilot.
“Tech support know nothing”
1 reader marked this review helpful on Trustpilot.
“paid for Year and stop work after 5 month donno what should i do now they responds like a shit”
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Pucci Wear - 10% off everything”, “E: 26/04 Win a trip to the IPL Final in Mumbai incl flights (video effort)”.
TrustScore over time
1.6 → 1.6 across 5 census measurements since 2026-10-03. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 5 dated readings
2026-10-03 (0%, 0.0d) · 2026-10-09 (0%, 0.0d) · 2026-10-15 (0%, 0.0d) · 2026-10-30 (0%, 0.0d) · 2026-11-05 (0%, 0.0d).
Severity: 16% of this company’s 90 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (55 reviews record both dates).
Sector benchmark: account/app problems makes up 19% of this company’s complaints vs a 16% median across 140 ranked companies in its sector.
Review velocity: 15 of this company’s 128 Trustpilot reviews (12%) were written in the last 12 months.
Other UK companies with evidenced “Account/app problems” complaints
- Howden Life & Health
- HPS Insurance
- HSBC UK
- i-bank
- iD Mobile
- Insite Energy
- Investec
- IONOS | ionos.co.uk
- Jaja
See all companies by issue: Account/app problems · Not as described · Misleading pricing · Poor core service · Support unreachable · Support unhelpful · Sector table: Other sectors in the UK
Compare Hotstar with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-05.