iLovePDF: most-reported complaints
Automated analysis of 380 public Trustpilot reviews published 2022-09-05 to 2026-09-26. TrustScore 4.9 from 13,671 total reviews — see the Trustpilot page. Quick answer: is iLovePDF legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty product performance, citing examples where converted pages were incorrectly inserted as images into documents. A significant number of complaints involve subscription traps, with users stating that automatic yearly renewals were established without their explicit consent. Additionally, reviewers frequently mention refused refunds and misleading pricing, noting instances where charges occurred multiple times or prices increased unexpectedly at checkout.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-05-17. We last checked this profile on 2026-09-26 and found 21 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-08-26 (0%, 0.0d) · 2026-08-29 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-07 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 27% of this company’s 99 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (122 reviews record both dates).
What their policy promises
delivery promise: immediately
“The confirmation email should be delivered to your email account immediately.”
delivery promise: 30 minutes
“If after 30 minutes nothing makes it into your inbox, check your Spam/Trash Folder or shoot us an email.”
delivery promise: 2 hours
“We just keep them for a maximum of 2 hours so you can download them.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 47 negative reviews that received a public reply, the median wait was 14.7 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 47 company replies to negative reviews analysed, 32% engaged with the specific problem and 53% were generic templates.
Review provenance: 240 company-invited reviews in the recent window average 4.96★, while 22 organic (uninvited) reviews average 3.55★.
55% of its 247 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 30% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 4,681 of this company’s 13,671 Trustpilot reviews (34%) were written in the last 12 months.
What are the most common complaints about iLovePDF?
Faulty product
30 reports · 30% of complaintssteady“many of the pages were converted into images that were inserted into the word document”
The company replied on 2024-09-26: “Thank you for your feedback! We’re sorry that your conversion results were not as expected. Though standard conversion should result in a file with editable text, we recommend converting with the OCR…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Annoying software, edited a whole file, just to press what looked like a download button, for it to go to a new page and all my work was lost”
1 reader marked this review helpful on Trustpilot.
“When I download the pdf to word,the words appear in a language that I don't know.”
The company replied on 2024-08-22: “Thank you for your feedback. We’re sorry to hear that you're experiencing this issue. Could you please contact our support team at [email protected]? They’ll be happy to assist you in resolving this…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Subscription trap
20 reports · 20% of complaintssteady“ILOVEPDF used the PAYPAL transaction to also establish yearly renewal without my explicit consent”
The company replied on 2024-09-25: “Hi Theo, Thank you for your feedback. From our records, we can see that you have been in contact with our team, and the matter has been settled. We hope you continue to enjoy iLovePDF’s services!”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“I canceled my Premium subscription without receiving any confirmation email.”
The company replied on 2024-05-13: “Thank you for taking the time to leave your review. Please contact our team at [email protected] with some more information about your account for further assistance.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they refund is only aftyer 7 days. becarful once you pay annualy. they will not refund you.”
The company replied on 2024-05-13: “Hi Liran, Thank you for taking the time to leave your review. We see that you have already been in contact with our team, and the issue has now been resolved. Please do not hesitate to contact us…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Refund refused
19 reports · 19% of complaintssteady“charge your account multiple times even when you arent using their service.”
The company replied on 2024-05-13: “Hi Stella, We apologize for the late response and are sorry to hear that you’ve had a problem with the refund of your Premium account. Our premium is based on a subscription model and you should be…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they don't have that feature.”
The company replied on 2024-05-13: “Thank you for your feedback. We apologize for the delayed response and any inconvenience caused by the Premium subscription issue. Our free plan allows users to explore features before subscribing,…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“At 79, when I looked at the price it was 35 dollars. When I purchased it was75 dollars.”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
10 reports · 10% of complaintsrising since 2025-10“At 79, when I looked at the price it was 35 dollars. When I purchased it was75 dollars.”
1 reader marked this review helpful on Trustpilot.
“ABSOLUTE FALSE ADVERTISING and now refuse to refund”
“Their terms and conditions appear designed to deny users legitimate refunds, effectively locking you into a payment for a broken product.”
Other
10 reports · 10% of complaintsfalling“Very nice App if they dont ask personal information”
The company replied on 2024-09-26: “Thank you for your feedback. We do as much as we can to not intrude on the experience of our users, and will take this on board and pass it on to our team. Rest assured, your data is protected and…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“iLovePDF demanded my private documents to process refund”
The company replied on 2025-06-02: “Thank you for your feedback, and we're sorry for the frustration caused. To clarify, our team may request documents strictly to verify refund eligibility in cases that fall outside our standard…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“This site will steal your CC number”
Support unhelpful
8 reports · 8% of complaintsrising since 2025-10“It tried, but did not repair my problem”
1 reader marked this review helpful on Trustpilot.
“be aware before you buy a subscription !”
The company replied on 2024-04-05: “Hi Tarik, we have checked and can confirm that you were charged according to the Premium plan you activated. If you're having trouble using the service, please email us at [email protected], where…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“making the refund process unnecessarily difficult”
Compare iLovePDF with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.