Roblox: most-reported complaints
Automated analysis of 659 public Trustpilot reviews published 2020-12-16 to 2026-09-25. TrustScore 1.4 from 6,099 total reviews — see the Trustpilot page. Quick answer: is Roblox legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 42% of the 428 complaints identified in the 659 reviews analyzed. Support issues were also frequent, with 29% of reviewers citing unhelpful assistance and 9% finding support unreachable. Additionally, 26% of complaints fell under other categories, including concerns about platform safety and profit priorities.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 10 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: ROBLOX UK LIMITED (no. 08738724), active, incorporated 2013 (12.9 years); next accounts due 2026-12-31, last accounts filed 2025-09-29. 3 current officers (7 on record historically); 5 filings in the last 12 months (73 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 47 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 17/01 9am Roblox (txt/ph) (BEANO)”, “Roblox - robux”, “Roblox”.
Elsewhere: 3.5★ on Google (24 reviews)
TrustScore over time
1.4 → 1.4 across 6 census measurements since 2026-09-10. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-10 (0%, 0.0d) · 2026-09-13 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 23% of this company’s 428 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (596 reviews record both dates).
Sector benchmark: account/app problems makes up 42% of this company’s complaints vs a 15% median across 112 ranked companies in its sector.
Review velocity: 2,138 of this company’s 6,099 Trustpilot reviews (35%) were written in the last 12 months.
What are the most common complaints about Roblox?
Account/app problems
181 reports · 42% of complaintssteady“They did not. They just told me in 6 different emails that they can not help us any further.”
4 readers marked this review helpful on Trustpilot.
“I admitted it was wrong and sent 3 respectful appeals and an email, but Roblox hasn’t responded at all.”
4 readers marked this review helpful on Trustpilot.
“could not get to a person for a manual review, the bot just kept refusing appeal imediately.”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
125 reports · 29% of complaintssteady“They did not. They just told me in 6 different emails that they can not help us any further.”
4 readers marked this review helpful on Trustpilot.
“all I get are automated replies. Support has been completely unhelpful.”
3 readers marked this review helpful on Trustpilot.
“I was permanently banned for no valid reason, without having violated any rules”
2 readers marked this review helpful on Trustpilot.
Other
109 reports · 26% of complaintsrising since 2025-03“Roblox needs to do better as a platform, they value profit and money over child safety”
6 readers marked this review helpful on Trustpilot.
“you need the face verification BUY STUFF and need robux premium to POST games now? Utter bullshit.”
4 readers marked this review helpful on Trustpilot.
“Roblox has done NOTHING about any of this.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
38 reports · 9% of complaintsrising since 2025-03“I admitted it was wrong and sent 3 respectful appeals and an email, but Roblox hasn’t responded at all.”
4 readers marked this review helpful on Trustpilot.
“could not get to a person for a manual review, the bot just kept refusing appeal imediately.”
3 readers marked this review helpful on Trustpilot.
“They never put you in touch with a real person.”
2 readers marked this review helpful on Trustpilot.
Faulty product
20 reports · 5% of complaintssteady“If something you bought on their marketplace breaks because of their own updates, don't expect a fix or refund.”
2 readers marked this review helpful on Trustpilot.
“Après l'achat, l'objet ne s'affichait plus sur mon avatar dans les expériences Roblox que j'ai testées.”
1 reader marked this review helpful on Trustpilot.
“COMPLAINING about having to do face scans everytime, getting hacked”
1 reader marked this review helpful on Trustpilot.
Refund refused
15 reports · 4% of complaintssteady“My hard earned money is gone. They won’t even return it.”
1 reader marked this review helpful on Trustpilot.
“They took money from us. We did not authorize these transactions”
1 reader marked this review helpful on Trustpilot.
“Après l'achat, l'objet ne s'affichait plus sur mon avatar dans les expériences Roblox que j'ai testées.”
1 reader marked this review helpful on Trustpilot.
Compare Roblox with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.